The Harrison

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I would tell others that I like the memory care portion of the facility, I like the rooms carpeting restrooms, etc. My neighbor has been there since February 15th and they had not once washed her bed until I had complained. I have let them know and they immediately cleaned her bed because they were not aware that staff were not doing this. I feel because of the hard times of getting employees, they have a lot of young inexperienced people who do most of the work here. My neighbor receiving the care does not like the younger staff members. But we are going to work with them to figure things out and make sure the correct care is given. I would still recommend them to families looking with the stipulations that others know that this is going on.

The community is having an issue with staff members wearing their masks. There are maintenance requests that are not being addressed I have open for over two weeks. Communication is not good and I have trouble getting ahold of staff. I would not recommend this community at this time

We were very pleased with our first impression. Overall everything is good, the only thing we have an issue with is the day to day care our loved one needs. Some of the workers are not as trained as they should be with the medical abilities. The rooms at this community are more than sufficient.

We moved my in laws in right before covid hit and then once it hit, we decided to take them out. We chose The Harrison at the time because of the cleanliness, the appearance, activities provided, and location. The room sizes here were very good and spacious. Pre-covid, the food was very good, during covid they lost staff and the quality of the food went downhill fast. The best part about the community was the inter-atrium that they have that residents are able to hangout in. I would recommend the community.

My mother receives good care there. She is happy there. We are happy we chose there. My mom likes the food for the most part. The room sizes and the layout of the community works well. They have outdoor space for the residents to use. My mom is 96 and every day she says she is so happy she moved to The Harrison.

We have a family member living in The Harrison and have been very happy with everything. We are kept informed every time there is a fall and what, if anything needed to be done. During this time of Coronavirus, the Exec. Dir., since March, has been sending out daily emails (M-F) regarding the status of the facility. The number of residents and staff who were sick along with the number of residents who did die from the virus, were divulged. As sick staff and residents got well, the well count went up as the sick count went down. Contrary to what a lot of communities were doing, The Harrison was not afraid to give accurate reporting as to what was going. Happily, for the past three weeks, everyone is healthy. As Indiana continues with opening, the facility adjusts what is allowed for family members and guardians regarding dropping off items not provided by the facility and how visiting can be done. [name removed], the Exec. Dir., and other staff members, have truly been great with communicating what is going on and we very much appreciate it. We did not have near this level of communication in the other prior facilities.

[Name removed] is amazing!!! So much good information! All our questions were answered and even the ones we did not think to ask! I was very impressed with the 'open floor plan' of the building. I enjoyed watching the residents interacting with each other. Lunch was being served while we were visiting. The meal looked and smelled delicious. It was nice to see they even had a salad bar! I am so glad we visited!

The Harrison occupancy rate was relatively high for the past several years. Since Crestwood senior living closed it’s doors, and now those residents are coming to The Harrison. The Harrison has increased their rates 25% on 1BR. It makes you wander how concerned The Harrison really are for their residents to Jump rates overnight 25%, on residents. Some residents can barely afford private pay room rates as they are before the this increase. They aren’t a Medicaid facility so after they take all your money the resident has to find a Medicaid facility somewhere else.

The atrium is beautiful with lovely viewing areas for birds and fish. The staff was very attentive and seemingly caring. It always smells nice!

My father lived at The Harrison for almost two years. It was a fiasco the entire time. Due to excessive high turn over and very poor communications between staff, one is consistently informing caregivers what type of care they are suppose to be providing. Mass confusion, and lack of concern runs rampant. Having a memory care division, without 24/7 RN is unbelievable! My father started out in their assisted living division, after a stay in the hospital and rehab, he needed more care. At the advise of the director he was put into the memory care division, with the explanation he would receive better care as the ratio of residents to staff was better. It was just more of the same. Incompetence! Hospice was soon brought in. Witnessing dad’s rapid decline within a week, hospice advised he be moved to a skilled nursing facility. I took their advise much to the disagreement of the D.O.N and Director claiming they could take care of him during his end times. During my father’s passing he needed morphine administered every two hours throughout a 48 hour time span. This is something The Harrison could not have administered . A QMA nor a CNA can administer morphine and since they do not see a need to have a registered nurse on staff 24/7, Dad would have suffered greatly. Dad was gone from The Harrison five days before his passing. After living there for almost two years there was no notice posted (as with all other residence who had passed before him) of his passing. Going to The Harrison the day after his death to finish cleaning out his room, I was not spoken to by the Director or the D.O.N which I came into direct contact with. Others within the building had to find out about dads passing by word of mouth. This is the caring environment of The Harrison.