Five Star Residences of Banta Pointe

Everyone has been very nice and helpful. Always have a few bumps but nothing serious. Glad I moved him there. It was clean, friendly, listen to my needs. Didn't smell inside.

My loved one really enjoys being here and our family is happy our loved one is here. I have been able to visit my loved one often. The staff communication with the family is very good when we have questions. Also, they are good about keeping in contact with us with any changes about our loved one. There are three meals a day served to the residents, and there are choices for the residents to choose from. My loved really enjoys the food offered here.

Overall it has been a pretty decent and positive experience. The grounds are really well kept from what we can see and they are updating the interior of the building.

They are extremely caring they have excellent employees. They could improve with the cook. They have changed cooks since moving in and there were no complaints to begin with and maybe the new cook will improve with time. Of course as in most places they are sometimes short staffed but no one is ever overlooked because of it. It's a great place They have just completely remodeled and put new furnishings in the common area for the residents.

I didn't get a very good impression of Five Star of Banta Pointe. We toured during Covid times, so we couldn’t se a lot of it. What we did see, the place seemed too small and restrictive for my loved one.

The care is outstanding. The value a perfect ! The staff very caring Eager to help

We enjoy the staff not only being friendly to family but to our loved one as well, she has found friends amongst the staff. They are approachable and do respond to requests and concerns but not always in a timely manner. We have confidence in the nurse manager and her decision making, but we are not always confident in the decisions of others. We do think they could better improve their communication and alerting us on more things when it comes to decision making. Whenever we do have issues, we go to the director and they always listen, we never feel pushed aside. Our mother was welcomed immediately and really felt apart of things. We do not hear many complaints about the meals so we assume they are pretty good. We feel that our loved one is safe here.

The place is great! Residents are involved in activities and singing. It's clean and welcoming. There are some residents there from the area and they can talk of familiar things together. Love that!

This place has a sign on the front door that says they are a dementia friendly pace. My dad was not even three two months before he eloped. And somehow that was my fault, and I needed to get him a new place immediately. However, they knew ahead of time that he had his days and nights mixed up, and he roamed around at night. I still have not received a refund of rent I had paid ahead of time. Also, he was only there six weeks, and they did not refund his community fee back either, after THEY requested that he leave. I liked the nurse, some of the caregivers, some of the servers, and the secretary. But I cannot give them a good rating. The bookkeeping is way behind. They're understaffed, I'm assuming. Dealing with them it's like throwing Jell-O at the wall. I would not recommend it.

The cleaning services have been very good and on time. There were some issues with medication management with pain medications when my loved one needed them due to an injury. Sometimes she would have to wait for a while and time management could have been better regarding the medications. My loved ones one complaint was that the food was so good that they were gaining weight.. not a bad thing! For the most part the people are very kind and caring. When my loved one first moved in there was an issue with internet but it was fixed after a few weeks. The maintenance is better than most. My loved one has continued to rehab while here and came in on assisted living and she is now ready for independent living again. All the people involved have brought her a long way.

Facility was nice. [name removed] was very professional and helpful. Memory care and assisted living combined. Concerning with special needs of memory care residents. [name removed] was incredible.

If we could rate them any higher than a five we would, they have just been so wonderful.

I had an awesome tour of this community. It is a really nice facility with kind people. My tour guide was very helpful, and informative. He gave my good information on elder care. The community looked nice, but the apartment I was shown was to small for my mother. It was a lovely experience overall, and my tour went very well.

Everything is working out very well for my mother here at this community. I'am pleased with her move here, and she is doing well. The staff is great, they are very attentive and helpful. They have nice activities available for the residents through out the day. She is very pleased with the food, the meals are nice. This is a community I would recommend, it has worked out great for us. I know my mother is safe and being care for well here.

Our experience with Forest Creek Commons has been a good one, overall. It's a nice looking place, the staff is friendly, and they've been able to provide all of the services and care we were hoping for for our loved one.

The person that met with us was very, very good. She was very nice. I really liked the atmosphere there, I thought it would be a good homey environment. The cost was just a little high and the facility itself was a little older and smaller.

They do a wonderful job at Forest Creek Commons! It's a clean, well kept community, and the people all seem very nice. They've got all kinds of activities and amenities they provide for the residents, and I've heard good things about the food! I also really appreciate how easy they made the paperwork and move-in process!

Things did not go well with my parents at Forest Creek Commons, but that was absolutely to no fault of anyone at Forest Creek Commons, but rather with my parents. The people there at Forest Creek Commons were very friendly and it is a very nice facility. I am sure it works out great for most and I would recommend them.

It's really a good place. It's very clean, and the staff is really friendly. Overall the residence is priced one way, but the levels of care are priced differently. Considering the cleaning and what they have, they are a pretty good value. The residents can wear a necklace or a bracelet, and regardless of what she needs an emergency or not and she pushes the button and they are right there. They are pretty quick to respond and they contact the family right away, if there is any kind of emergency. I think there are enough activities based on their age and mobility. They are kept entertained. The food is an issue, but that is sort of individual, if there is something that she doesn't like they will make her something else. They will also cut her food in the kitchen, so they aren't standing over her doing it and show her right where everything is, which is very considerate. There was some money that went missing, and they are taking care of it. They are investigating it, and in the mean time they credited her account. Of course I am not happy that it happened, but they are handling it very well, that is what matters.

Forest Creek Commons was the best place we found on the south side of Indy we found. Very clean great food i trust the people there to take care of mom.