Brookdale Vernon Hills

Brookdale Vernon Hills has been an excellent community for my mother. What has made it such an excellent experience so far is the cleanliness, the excellent food and menu choices and the fun activities they have planned. Based on the experience we have had so far, we would recommend this community to other families.

The staff were attentive in working to find the right accommodations we were seeking for my Mother-in-law. The familiarization meeting was not rushed, but accounted for time to give and get explanations to enable collaboration. That enabled us to find, together, a mutually beneficial set of community attributes to persuade ourselves that this was a location fitting our criteria. The marketing, sales and facility management worked well together to satisfy some unique requirements, and consequently earned our trust, and gave my Mother-in-law the confidence to make a commitment to move in to Brookdale Vernon Hills. After 5 weeks there, now, most all of the expectations are satisfying, the facilities and community are welcoming. As a new resident, my Mother-in-law is still making friends, enjoying many of the activities, while also finding time to relax, enjoying the community environs. As an aside, less than timely maintenance initiatives, viz., not being able to manually control (turn off) the bathroom baseboard heater has not been fixed, rather it was fully shut off. To not be able to turn the heater off posed a concern, as a possible fire hazard. Now that it is off is OK, until the autumn, when it will be needed. But, then the heat rheostat/thermostat still won't calibrate to the appropriate setting. It'll need to be addressed, in due course. Yet, if it was operating properly in the first place, then being repaired properly wouldn't be a projected concern.

I have been invited for activities and luncheons. Seems a very happy place with good appearance and care.

Majority of the staff is very loving and caring. When the group leader is off often there is no replacement. The food could be better. Overall I am satisfied with the care and I like that there are separate floors in the memory care between mild/moderate and advanced dementia. Also, it's newly renovated and the environment is very nice.

My mom lives here and it is terrible! They are having box food for Christmas with a choice of tuna salad or egg salad, can you believe that! They never have special Holiday meals and the meals are always cold. They hardly have any fun activities to do. They always make necklaces and bracelets to sell so that Brookdale can get money. For Christmas, they haven't done anything. You would think that they would make gingerbread houses at least. They have Happy Hour and they will pass out a piece of candy or a sliver of cake. They always play trivia games and never anything else. My mom hates Trivia so it isn't fun for her. They are so cheap! They never play fun music or have bands. They will hire a violinist or solo musician and that is it. Please don't put your loved one here!!!

Brookdale Vernon Hills is. Wonderful senior assisted living community! Everyone who works there is caring and exceptionally helpful! My wife and I moved my in laws into Brookdale 2 weeks ago and they made. What could have been a difficult decision and experience really easy! Everyone we dealt with knew how to make my in laws comfortable and feel very welcome!

Wonderful staff and Management! I recommend Brookdale Vernon Hills!!!

I cannot rave enough about Brookdale Vernon Hills, it is just the best place. The staff members here from the cleaning to management are incredible, friendly, and helpful. It is amazing and I would highly recommend.

One of the blessings I count from this strange year is certainly Brookdale Vernon Hills- THOUGHTFUL, KIND and GENEROUS friends at Brookdale Vernon Hills! Since I am 82, disabled and live alone in a nearby suburb, I never expected to have someone I didn't know before call to ask if I would enjoy home delivered meals occasionally, a Zoom B-fit and Craft activities sessions. Each one of you- Chefs, [names removed] and all administration whom I have never met but who have instigated such community outreach, has added a light to a dark year, and I for one am very grateful! Brookdale, with it's indoor forest and gardens in a beautiful place, which I look forward to visiting again in the near future- especially to THANK my new friends!

The COVID-19 crisis has been a challenge to us all. Through it all, the Brookdale staff has done an outstanding job of keeping the residents as safe as possible and for taking care of their needs. They have done their best to keep us all informed of government policies, measures being taken by Brookdale to comply with those policies, etc... In addition, they have done their best to allow residents to still visit with family members. And when it was necessary to restrict visitation, they acted in a prompt manner.

My Mom and mother-in-law have been residents at Brookdale Vernon Hills for quite a few years. They are both very happy at Brookdale. They have both made friends and find the staff very kind. Though it has been trying during Covid-19, Brookdale has done everything possible to protect everyone's safety. I believe they have been very reasonable and responsible. Before Covid-19, the food was very good and plentiful. To protect the residents, Brookdale has served box meals when contact was not possible. Though, obviously, the box meals are not as good, they are planned well and are nourishing. Brookdale is doing as best as can be expected. As the son and son-in-law, I appreciate all of the reports and efforts made by Brookdale.

Overall we have been very happy with Brookdale Vernon. the staff members are great, we would not ask for any better, we absolutely love them. The food was absolutely excellent before COVID, now we believe it is slightly lacking because it is now being delivered to the rooms.

Brookdale was a wonderful home to my mom. She made wonderful friends and their days together were filled with games, book clubs, current events & dining together. The staff and administration were wonderful to her and they also became friends. Brookdale was a nice warm environment for my mom and we appreciate them all!