21840 W Lake Cook Rd, Deer Park, IL 60010
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
if you want good food and atmosphere this is the place to go, but that’s where it stops. Solana’s Memory care mostly consists of caregivers that have had little to no experience working with residents with dementia. They have had a high turnover, and the few that have stuck around, have no business working in memory care, period. I had to hire a private CNA to help take care of mom because Solana stuff lacks experience and passion to care for her. My CNA has no problem caring for mom, where Solana’s continue to make excuses. [Removed]. He has no idea as to who even works in his memory care unit. In one such case he thought the CNA I hired actually worked for him! Sadly, they can’t even take responsibility for their own [Removed]. Other incident mom was found by my CNA in bed found in bed at 8:30 am covered in solid waste. The director’s response, “that could have just happened” not possible, it takes much, much longer for waste to dry. Clueless! As I started to do my legwork on finding mom new a home I started to run in residents that use to live at Salona. It turns out moms care wasn’t the only one that fell short. No compassion, just excuses at mom’s expense. Solana completely misrepresented their true abilities. Don’t let this happen to your loved one.Reviewed on SeniorAdvisor.com
Very nice amenities. You can tell that it's only a couple of years old. Well taken care of. Fresh and contemporary. I didn’t see as much interaction and activity amongst the residents as I was hoping. Very few were in the common areas during our tour.Reviewed on SeniorAdvisor.com
My mother has been a resident of Solana for almost 2 years and for the past 18 months the quality of service and culinary experience that we had been promised has steadily declined! Solana is marketed as a premium property. This is a place you would expect higher levels of quality, service, and amenities to coincide with the higher monthly payments. Unfortunately, Solana is struggling to live up to these standards today. Residents are often having long wait times (+60 min) to be seated with much fewer menu selections than previous years. The restaurant is understaffed and experiences high turnovers in both chefs and wait staff. Most concerning is the continued increase in rent year after year! Since 2016, average rents have increase cumulatively over 20% including a proposed 7.5% -13% increase for 2019! Solana is a beautiful well maintained property with friendly (but frustrated…) residents that are hoping the Atria Senior Living Management Team will quickly address these issues and get the Solana facility back on track!
Response from Deer Park VillageDecember 18, 2018
Scott, I'm so sorry to hear about your concerns and appreciate you taking time to share. I've passed along your message to local and regional leadership. If there is anything else you'd like to share, please feel free to contact us any time by sending a note to [removed].
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