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Ciel of Long Grove

1190 Old McHenry Rd, Long Grove, IL 60047
9.2
Review Score
36 reviews

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M.A - Family/friend
5.0
Awesome!

My mom moved in here and she is thriving! She loves it! She gets to go on the bus and go to different outings and just loves the food! Such a great place! The staff are very nice! They have wonderful court yards!... Read more

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About the facility Ciel of Long Grove

HarborChase of Long Grove is a highly rated, pet-friendly assisted living and memory care community for seniors in the greater Chicago area. Our trained caregivers have experience working with seniors who need varying levels of care. They are always available to offer friendly, personalized services that make every resident feel welcome and at ease.

For our assisted living residents, we provide top notch amenities and services through our life enrichment program. Our staff, including nurses, are available 24 hours a day to help with bathing, dressing, grooming, mobility and medication maintenance. We only provide the services each resident requires so they can maintain their dignity and independence.

For our memory care residents, our purpose-built community caters directly to their specific needs. We meet with each resident to create a care program and personal profile that helps our caregivers get to know their personal history and needs. This helps us provide the best amenities and services to suit their personal needs while allowing them to thrive.

Our cozy dining area features freshly prepared, delicious meals as well as assistance as needed. Our social programs help engage memory and brain stimulation while making each day fun.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Ciel of Long Grove is a community within Ciel Senior Living properties. See all Ciel Senior Living communities.

Pricing for Ciel of Long Grove

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Ciel of Long Grove1190 Old McHenry Rd, Long Grove, IL 60047
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
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Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at Ciel of Long Grove

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegan

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Transportation at Cost
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Indoor Atrium

Recreational areas

Arts and Crafts Center
Fitness Center
Game Room
Movie or Theater Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English
Spanish

Activities

Visiting Chaplain or Priest
Visiting Rabbi
Protestant Services
Catholic Services

Reviews
for Ciel of Long Grove

Write a Review
9.2
Review Score
36 reviews

Review Score

36 reviews
9.2

Out of 10


5 star

59%

4 star

23%

3 star

12%

2 star

3%

1 star

6%

A Place for Mom has scored Ciel of Long Grove with 9.2 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Ciel of Long Grove has 36 reviews with an average "overall experience" of 4.2 out of 5.

How we score communities
Cleanliness

4.6

Friendliness

4.5

Meals & Dining

4.2

Care Services

4.3

Activities

4.2

Staff

4.4

Value for Cost

4.2

Overall Experience
21
8
4
1
2
Date Submitted
1
10
18
Reviewer
0
30
4
0
Care Received
22
14
1-20 of 36 reviews
Sort by

5.0
M.A - Family/Friend
Assisted Living
June 2, 2023
Awesome!

My mom moved in here and she is thriving! She loves it! She gets to go on the bus and go to different outings and just loves the food! Such a great place! The staff are very nice! They have wonderful court yards!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Bella - Family/Friend
Assisted Living
May 30, 2023
A Haven of Care and Comfort

Harbor Chase of Long Grove surpassed all my expectations with its exceptional care and welcoming atmosphere. The staff's warm smiles and genuine concern instantly made me feel at home. Their outstanding facilities combine spaciousness and comfort with functional design. What sets Harbor Chase of Long Grove apart is their commitment to personalized services and activities. They offer a diverse range of programs, from wellness classes to recreational activities, ensuring each resident can thrive and enjoy a fulfilling lifestyle. The dining experience is delightful, with a menu that caters to diverse dietary needs and preferences. The chefs create flavorful and visually appealing meals, fostering socialization and meaningful connections in communal dining areas. The administration is highly professional and attentive, working closely with residents and families to ensure personalized care plans and a strong sense of community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Donna B - Toured community
Memory Care
May 26, 2023
Beautiful facility and wonderful staff

I and my sisters toured the facility recently as we looked for the extra help we are going to need for our mother. This facility was beautiful. Incredibly clean and bright and cheerful. The staff we met with were kind and loved what they do. We spoke to other family members of residents as we were leaving and they were so happy with care that their loved one receives. We are so happy that your facility was recommended to us and are so grateful for all the help moving forward and getting everything in order. Thank you to the staff for answering our 100 questions.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Michelle H - Toured community
Assisted Living
May 16, 2023
Wonderful!!!!!

I toured here with the sales director and it was so so nice! I thought it was a 5 star hotel when I walked in there! Too bad my mom took a turn for the worst and past away. I would highly recommend!!!!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Kris - Family/Friend
Memory Care
May 8, 2023
Best thing we ever did!

We toured many different assisted livings and memory cares in the area and this was the one we felt was the best fit. My mom is thriving there and we love how great all the staff is. Its clean and the food is amazing. The care staff are really attentive their residents and are very caring. I highly recommend!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
Andrea - Family/Friend
Assisted Living
March 28, 2023
Verified Review
Patient needs could be better coordinated with staff and shifts. I had to repeat things over & over to each new nurse

Improvements: a call button was not issued immediately - this took two months. Once our loved one was places on hospice, things did get better with the care. There are some communication issues between staff members. It took them three months to get our loved ones meal plan straightened out. Nighttime staff is a bit inconsistent. However when our loved one passed away, the staff were very kind to our family. If something wasn't ok I heard it from all of my siblings. Very stressful. I get the sense that there was a bit of overselling.

Cleanliness

5

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


5.0
Scott - Family/Friend
Assisted Living
March 15, 2023
Verified Review

I have had a great experience with HarborChase Long Grove. My loved one enjoys their time here. There are three meals a day served to the residents, and they have several choices to choose from. My loved one enjoys the meals and socializing with other residents. Overall, I would recommend HarborChase Long Grove to others for their loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


2.0
Not providing name - Family/Friend
Assisted Living
January 1, 2023
Poor Experience

This place was recommended by PFM and it's been difficult since day 1. The move in-never even cleaned the apartment,lots of promises never kept. Pressured to commit. Lost our Moms bed & gave it to another patient (placed it in a storage somewhere and could not find it). The food was good but they have lost the entire staff since March. New director is MIA all the time. She started Oct, been on three vacations so far. Was not present during severe cold when residents lost heat. Provided old space heaters that had no safety trigger. No food service and no heat for three days. Entire staff we knew has quit. Agency nurses run the place and while head of nursing is nice, she is overwhelmed. Food selection is nil. Mother has COVID, they did not deliver breakfast until 11 am after we bothered them several times and it was cold. Cost is high for poor care, no heat and limited food choices. We have tried to work with them but they cannot deliver. Front staff nice but overwhelmed.

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

2

Activities

1

Staff

2

Value for Cost

1


3.0
Anonymous - Family/Friend
Assisted Living
December 19, 2022
Verified Review
Would recommend

Great place for the money. Clean new decent staff

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

3

Staff

4

Value for Cost

5


5.0
HB - Family/Friend
Assisted Living
December 5, 2022
Verified Review
Review for HarborChase of Long Grove

The facility was clean, staff is nice, nurse and aides are professional, and they have many activities for the residents.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
anonymous - Family/Friend
Assisted Living
September 14, 2022
Verified Review

We chose HarborChase of Long Grove because they talked about a men's club that they had - most facilities are predominantly women so that was the driving reason that we chose this facility. The transition could have been done much better - there was an extreme circumstance with management and there was no back up plan. What they told us would be done, was not done so that could have gone smoother. Overall we have been pleased and would recommend them to others.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

5

Activities

3

Staff

4

Value for Cost

4


4.0
MC - Family/Friend
Memory Care
July 25, 2022
Verified Review
Overall above average facility. Improved training & staff retention would likely make this a great senior facility.

Above average facility overall. Good to have memory care and assisted living under one roof. Staff turnover is very high. Night shift staff in memory care is sub contract staff with little training. Assisted living staff are employees and much better trained. Very friendly staff. Everyone makes a point of getting to know residents by name.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

4

Staff

4

Value for Cost

4


4.0
Richard R - Family/Friend
Assisted Living
July 22, 2022
Verified Review

Excellent care, responsive and communicates well (especially important to me as I live 750 miles away). They always treat me well when I visit and know my name!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

5


4.5
Anonymous - Family/Friend
Assisted Living
July 19, 2022
Verified Review
Staff is excellent, but management is awful

HarborChase is very clean, the people that take care of my mother are great. It's the best place for my mother. The only problem I have is with the people who are running it. I'd give them 0 out of 5 stars. In February they had a flood and it destroyed all of my mothers stuff. I asked them, "Where is my moms stuff?", and they said, "We don't know". They haven't settled anything. They gave her a bed, but its not her bed. When you ask someone about it, like the director and the sales people, they say they will get back to you, but no one calls you back. The director gave me his number and said if I have any questions I could give him a call, but every time you call him, the mailbox is full. Again, the staff and workers who take care of my mother are excellent, but management is awful. I'm ready to get a lawyer and find out what I should do because I'm not getting anywhere with them. She had things that belonged to her mother. Sure, they gave her clothing, but it's someone else's clothing. When I ask about it they just say, "We will get back to you", but no one ever does. I'm sure they've already had to settle the damages with their insurance. We bought a long coat for my mother that was [price removed] because she moved in while it was cold out, and now she doesn't have that coat. I also spent [price removed] for her dentures, but they say they don't know where her dentures are either. Like I already said, the workers are great but I never get an answer from management. Out of all the places, this was the best and it's why we chose them. However, they promise you all these things and all these answers, but they don't follow through. I do like that my mother is always dressed, clean and well groomed with painted nails. That's very important as the care provided here is 200% better than the previous place she lived.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected


5.0
Jacqueline T - Family/Friend
Assisted Living
April 20, 2022
Verified Review
Would highly recommend

I have been very pleased with the care my mom is receiving at HarborChase of Long Grove. The facility is between my brother and I which is nice. I went to tour the facility and I liked that it was open and decorated nicely. There were plenty of spaces where you can visit and there was no weird smells either. The one thing presented to me that means a lot is the doctor on site really digs into the medicines, so right away he noticed mom was deficient in vitamin b12 and now she gets a monthly injection for that. They have been really good about presenting reasons that mom needs to move up in levels of care and they work their best with her. Overall I would highly recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


5.0
Marnie W - Family/Friend
Memory Care
April 7, 2022
Verified Review
HarborChase Saved Our My Fathers Life and Cared for Our Entire Family

Particularly with dementia, I have never such a caring group of people that want to honor the residents life and preserve their dignity. The staff were patient and kind, know what they are doing and how to handle all the variations of dementia. In my Dad's case, he had underlying health conditions, and finding the type of care we needed was tough. They saved his life and his brain. I cannot say it enough. This is such an underserved population. This place was an absolute godsend.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Christine - Family/Friend
Assisted Living
January 18, 2022
Verified Review
Checked All The Boxes for Us, Check This Community Out for Your Loved One

I would recommend you look into having you loved one come to the community. Harborchase checked all the boxes for us. The nice thing is that my loved one can be moved to memory care when needed as the community has both assisted living and memory care options.


4.0
anonymous - Family/Friend
Assisted Living
January 7, 2022
Verified Review
Very nice facility

HarborChase is absolutely beautiful, it is expensive but completely worth it. It is very clean, and the sales coordinator while we were touring was amazing. She was on top of everything, she was always available and was great at explaining anything we had questions on.

Cleanliness

5

Friendliness

4

Meals & Dining

3.5

Care Services

4

Activities

4

Staff

4

Value for Cost

5


4.0
S D - Family/Friend
Assisted Living
October 12, 2021
Verified Review
HarborChase Makes The Transition Easy

I would recommend the community to others for their loved ones. They are good at getting things set up for your loved one. The community is willing to assist your loved ones getting settled into the community as well. The food is good for the residents.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

4

Value for Cost

4


5.0
anonymous - Family/Friend
Assisted Living
June 2, 2021
Verified Review
Very impressed with excellent value,

HarborChase has been a great experience so far, we have been very impressed with everything. The staff members are extremely nice, and their onsite physician has just been wonderful. We do think the value for cost is amazing, and the rooms there are exceptionally nice. According to our loved one the meals are not so good, they are coming around to like it and they good thing is they can order other things if they don't like what they are serving. However we ate there a couple times ourselves and we thought it was nice food and good portions for seniors.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Ciel of Long Grove

August 31, 2021

Thank you very much for taking the time to rate us. We’re happy to hear that you and your loved one have had a great experience so far with HarborChase of Long Grove. We hope to have the opportunity to welcome you back for another visit soon!


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Neighborhood around Ciel of Long Grove

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Frequently Asked Questions about Ciel of Long Grove

Ciel of Long Grove offers 1 Bedroom, 2 Bedrooms, Semi-Private and Studio. Learn more.

A Place for Mom has scored Ciel of Long Grove 9.2 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (847) 613-4838 to reach a resident at Ciel of Long Grove.

To reach a resident at Ciel of Long Grove call: (847) 613-4838



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.