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The Laurel at Vernon Hills

350 S Milwaukee Ave, Vernon Hills, IL 60061
8.7
Review Score
28 reviews

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Barbara - Family/friend
5.0
Most difficult decision I ever had to make!

My husband is currently a resident at The Laurel at Vernon Hills and this facility is WONDERFUL! The staff is very caring and competent. They are kind and attentive to resident's needs. The facility is always clean and smells clean. The meals are nutritious. The activities are engaging and always seem to engage the residents. This is a great place for your loved ones to be safe and well cared for. It is good to realize that I made the right choice for my husband of 53 years!... Read more

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About the facility The Laurel at Vernon Hills

The Springs of Vernon Hills is located in northeast Illinois, near the colorful city of Chicago. We’re a member of the JEA senior living family and have over 30 years of experience in caring for seniors with Alzheimer’s and other dementia-related illnesses.

Our philosophy of care is simple: to care for each resident with dignity and respect and to embody that ideal in everything we do. We partner with top healthcare providers and industry leaders so that we can provide outstanding care for you or your loved one. In addition to providing robust memory care and respite care, we’re here to care for you. Family partnerships are important to us. We offer support groups, educational activities, and encourage your participation in community activities, meals, and more.

Community Services and Amenities

We take a unique approach to dementia care through the use of our Meaningful Moments program. It’s a family-centered concept which involves learning everything about residents, including their passions, careers, achievements, hobbies, families, and more. Our individualized technique allows us to engage and connect on a deep and personal level.

Residents of our community have full access to creative activities like art therapy, dancing, games, storytelling, and more. Exercise and pet visits are...

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Laurel at Vernon Hills is a community within ONELIFE properties. See all ONELIFE communities.

Pricing for The Laurel at Vernon Hills

Total monthly costs depend on room type, select services, and the level of care needed.

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Semi-Private
Starting at
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at The Laurel at Vernon Hills

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Compare

The Laurel at Vernon Hills350 S Milwaukee Ave, Vernon Hills, IL 60061
Brookdale Hawthorn Lakes in Vernon Hills Assisted Living10 East Hawthorn Parkway, Vernon Hills, IL 60061
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Sunrise of Gurnee500 North Hunt Club Road, Gurnee, IL 60031
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Review Score
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9.9
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9.7
Review Score
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9.3
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at The Laurel at Vernon Hills

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible
Air Conditioned
Garden View

Facility Amenities

Transportation & parking

Resident Parking Available

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Beauty Salon

Recreational areas

Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English
Filipino
Polish
Spanish

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Visiting Rabbi
Catholic Services

Reviews
for The Laurel at Vernon Hills

Write a Review
8.7
Review Score
28 reviews

Review Score

28 reviews
8.7

Out of 10


5 star

68%

4 star

8%

3 star

8%

2 star

4%

1 star

15%

A Place for Mom has scored The Laurel at Vernon Hills with 8.7 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, The Laurel at Vernon Hills has 28 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.2

Friendliness

4.2

Meals & Dining

4.4

Care Services

4.1

Activities

4.0

Staff

4.4

Value for Cost

4.1

Overall Experience
19
2
2
1
4
Date Submitted
2
4
7
Reviewer
0
26
1
0
Care Received
27
1-20 of 28 reviews
Sort by

3.0
Anonymous - Family/Friend
Memory Care
October 27, 2023
Verified Review
Review for The Laurel at Vernon Hills

I think the care is pretty good, but my mom is very unhappy. I wish they had more activities. I liked it best when I visited several places.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

3

Staff

4

Value for Cost

4


5.0
Barbara - Family/Friend
Memory Care
September 26, 2023
Verified Review
Most difficult decision I ever had to make!

My husband is currently a resident at The Laurel at Vernon Hills and this facility is WONDERFUL! The staff is very caring and competent. They are kind and attentive to resident's needs. The facility is always clean and smells clean. The meals are nutritious. The activities are engaging and always seem to engage the residents. This is a great place for your loved ones to be safe and well cared for. It is good to realize that I made the right choice for my husband of 53 years!

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from The Laurel at Vernon Hills

September 27, 2023

Dear Barbara, We greatly appreciate your kind words and your trust in The Laurel at Vernon Hills Memory Care for your husband's care. We understand that choosing the right memory care facility can be an incredibly challenging decision, and we're honored that you chose us. Our dedicated staff takes pride in providing the highest level of care, and it's heartwarming to hear that they have been attentive to your husband's needs. Maintaining a clean and comfortable environment is essential to us, and we're glad you've noticed our efforts. Nutritious meals and engaging activities are crucial components of our approach to memory care, and we're thrilled to hear that your husband has been enjoying both. Thank you for sharing your experience with us, and for your kind words of endorsement. We will pass along our kind words to our entire team, they will be thrilled. Please know that we're here to support you and your husband every step of the way. Warmest regards, The team at The Laurel at Vernon Hills Memory Care


5.0
Kevin G - Family/Friend
Memory Care
March 17, 2023
Verified Review
Best ever, I couldn't be happier anywhere else!!

The staff at Springs are unbelievable, non-stop always doing what needs to be done and going the extra mile 365 a year. I have been to quite a few assisted living places and as far as I'm concerned, NO ONE DOES IT BETTER THEN, THE SPRINGS OF VERNON HILLS. I appreciate all the hard work that everyone does there.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Laurel at Vernon Hills

March 23, 2023

Thank you so much for the generous review. We really enjoy caring for your loved one and we greatly appreciate your support and input.


5.0
Christine - Family/Friend
Memory Care
December 20, 2022
Verified Review
Our families experience

I checked around and went and visited many facilities. Some were definitely more upscale that we couldn't afford but once I walked into this place I felt in my bones it was the right place for him. It's not the right place for her but she wants to be with him, so be it. But for my dad, this is close to my home and the perfect place. He actually improved on his assessment since he has been there from a three to a two. Very, very happy, and [name removed] is the very best. Can't say enough about her. Everyone I have come in contact with and have only spoken to is wonderful and caring. I know [name removed] the best because I had to deal with her directly for a while. My family couldn't be happier that he is safe and thriving.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Family/Friend
Memory Care
August 30, 2022
Verified Review
highly recomend

The Springs of Vernon Hills gets 10 stars, they are wonderful. The staff members there are marvelous - they know everybody, they call the residents by their first name and just take care of everyone they are so friendly. Everything about The Springs has been absolutely wonderful. They have plenty of activities going on - they have a beautiful outdoor courtyard the residents can wander in and out from when the weather is nice. It is just a great place and there is no comparison.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
A Brown - Family/Friend
Memory Care
June 6, 2022
Verified Review
If you're looking for care and concern - go to The Springs

The staff is wonderful, they know everyone by name and they are very caring. They're there, so you don't have to go looking for them when visiting. I'm very pleased, exceptionally please with The Springs!

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5


2.0
Mary B - Family/Friend
Memory Care
February 1, 2022
Disappointing

Very high caregiver changeover. Phone calls often unanswered because there isn’t enough staff. Staff is friendly. Director doesn’t follow through on concerns. Activity sheet looks busy and full, but if you look closely you’ll hardly ever see much activity other than sitting in tv room. General hygiene has to be requested (shaving, teeth brushing) often or it gets skipped unless you speak up often. Clothes go missing constantly. PT/OT services are a joke. Room is often in need of vacuuming and dusting. If you’re looking for an expensive place with friendly caregivers but basic care of feeding and not much activity other than television, this is the place. Finally moved our loved one out to a facility where the director really runs the place and knows what’s going on day and night and where activities aren’t just on a calendar to look good.

Cleanliness

2

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

1

Staff

2

Value for Cost

1


5.0
Al L - Toured community
Memory Care
October 13, 2021
Verified Review
My tour review

This community was really nice and our second choice for our loved one. our loved one just liked another community more than this one that happen to work out.


5.0
LEE SINGER - Family/Friend
Adult Day Services
March 10, 2021
SPRINGS OF VERNON HILLS - EXTREMELY PROFESSIONAL

My sister was transferred to the Springs of Vernon Hills in [date removed], and from the very beginning , the staff, nurses, and administrators all greeted her with open arms, and with an extremely caring attitude. From the initial consultation, where we were educated and explained all of the protocols, to the day to day service and attention, my sister was treated with the utmost respect and compassion. Everyone we encountered, including the maintenance was approachable and happy to assist in any of our needs . On top of that, the food and amenities were outstanding ! I would highly recommend this facility !

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Family/Friend
Memory Care
October 19, 2020
Springs is the place

My wife stayed here for 9 months. During that time, I marveled at the quality of care that she received. First, the facility itself: It is clean, well-lit, wide hallways, comfortable rooms, well-maintained, and the food is good. There are places in the building where we could go for privacy, play music on their many DVD players, and sometimes merely watch the passing parade of people and vehicles. The enclosed garden was a welcome oasis of calm in the warm months. Most important: the staff. They were caring, well-versed in handling the difficulties of those with memory issues, informative, welcoming, and going above and beyond. It was quite a relief knowing that she was in good hands. I would recommend Springs of Vernon Hills for a loved one of yours that is dealing with dementia.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
tmb - Family/Friend
Memory Care
September 12, 2020
Very pleased with The Springs!

After visiting many facilities in the area, the Springs was by far our best option for a safe, loving, and engaging facility for our mom. The Springs is designed with memory care residents in mind and is very comfortable and home like. The wonderful staff is caring, friendly, and skilled. Management takes the necessary time and effort to understand each resident's unique needs, preferences, and personality. Planned activities are varied, appropriate , fun and available for residents who choose to participate. I have been very impressed with the safety measures the Springs has put into place during the Covid outbreak. Through it all I know they are doing everything they can to keep the residents safe and healthy.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Jane Durment - Family/Friend
Memory Care
July 30, 2020
The Springs of Vernon Hills is a wonderful, kind place.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed]to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Jane Durment - Family/Friend
Memory Care
July 30, 2020
The Springs of Vernon Hills is a wonderful, kind place.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed] to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
Hollis S Steadman - Family/Friend
Memory Care
July 29, 2020

If your loved one needs the level of care offered by a facility then this is the one for you. The staff is happy to talk to family members and give updates on how your family member is doing. The facility is welcoming and you don't get the feel that you are visiting someone in a nursing home. The hallways are wide and the ceilings are high which makes it just seem like a friendly place.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


3.5
Lynda - Family/Friend
Memory Care
July 23, 2020

My mom has lived at the Springs for a year. This is the 3rd facility she has lived at and by far the best. The staff is amazing and so friendly and helpful and you know they truly care about the residents. The facility has had no cases of Covid and that’s due to their diligence. They communicate with family regularly.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


4.0
Lynda - Family/Friend
Memory Care
July 23, 2020
Great facility

Mom has lived at the Springs for a year. It is the 3rd facility she has lived in and by far this is the best. The staff is amazing and throughout the Covid pandemic has stepped up in so many ways. No staff or resident ever got the virus and they communicated with family all the time.

Cleanliness

5

Friendliness

4.5

Care Services

4

Activities

5

Value for Cost

4


0.5
anonymous - Family/Friend
Memory Care
July 10, 2018
Buyer Beware, Care is not a top priority

Since moving into the Springs my parent went down hill very quickly, My Dad fell many times while under their care, they will mention their dome security system which is in each residents room. The problem is no one reacts in a timely manner, I have NEVER seen any caregiver running to a room when an alarm goes off. Also, without notice they will disengage the alarm system in some residents rooms. Many times 10 or so residents are in the TV room without an aid or nurse anywhere in sight. In this time there are fights between the residents which sometimes results in physical touching. We moved out after only 3 months and sorry we ever moved in. Pauline the administrator is very weak and seems as though she does not even care about your concerns. The nurses at the Springs will call you at home to either come in to care for your loved one or they will tell you that you have to hire one on one care.

Cleanliness

2.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from The Laurel at Vernon Hills

July 12, 2018

We are incredibly thankful that you took the time to post a review. We would like to work with you to address specific concerns to ensure a positive experience in the future. Please reach out to our regional director by calling [removed] so we can address your concerns. Thank you. The Springs of Vernon Hills Special Alzheimer's Care Center


5.0
J.S. - Family/Friend
Memory Care
October 26, 2017
My Favorite is The Springs

I moved my mother out of the horribly managed [Removed] as soon as The Springs opened in November 2015. I was cautiously optimistic that the staff at The Springs would give my mom the care and attention she deserved, but they surpassed my expectations. [Removed]is a warm but firm manager. It's because of her that things get done properly. There have been a few times when things went wrong that were out of her control, but she personally went the extra mile to find a solution. For example, when the hair stylist couldn't make it in to do my mom's hair, [Removed] knew it would disappoint her, so she did it herself. It clearly made [Removed] happy to see my mother smile. In addition to great management, the building is beautifully decorated and very comfortable for residents and visitors. The food has been great and less than great, but it all depends on the chef. I realize that it's hard to find and keep a good one, but [Removed], the front desk manager, is also a former caterer and steps in when necessary to make things right. The head nurse is also top notch and keeps a close eye on the staff. Case in point: I have never once seen an iphone in an employees hand (like at the other 2 facilites where my mom has lived). The staff members at The Springs are in uniform and wear a name tag which deters any potential mischief. Both [Removed] and [Removed] do a terrific job making sure the staff is doing their most important job; being attentive to the residents. I've researched and eaten at literally every nursing home in the Lake County area in order to find the perfect place for my mom. When you can't care for your loved one at home any longer, I've found that The Springs is the next best alternative. Mom has resided in three beautiful homes in the past 5 years, but The Springs is easily my favorite for one reason; the management.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
Weezie - Family/Friend
Memory Care
October 9, 2017
Verified Review
Caring and professional

My mother has been at The Springs for about a month and has adapted very well. She was in a situation where she was not getting a lot of mental stimulation, and this is a big improvement. Her physical and verbal functioning have also improved. The staff is professional, patient, and understanding. Having regular visits by a doctor specializing in older adults is a big plus. The setup with registered nurses handling medications and supervising, while other staffers direct activities and help with grooming and other issues seems to work well. Family members are welcome to visit anytime, and that makes the atmosphere very welcoming.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Family/Friend
Memory Care
August 30, 2017
Verified Review
Unsatisfied with this experience for care

We were not happy with the care from this community. We had to move him due to issues he had. They did not want to assist us on the financial side. We had no idea we would be asked to leave. The staff were nice and caring and tried to assist his needs. We did like the menu. I could not recommend this community to others

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


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Frequently Asked Questions about The Laurel at Vernon Hills

The Laurel at Vernon Hills offers Studio and Semi-Private. Learn more.

A Place for Mom has scored The Laurel at Vernon Hills 8.7 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (847) 634-9300 to reach a resident at The Laurel at Vernon Hills.

To reach a resident at The Laurel at Vernon Hills call: (847) 634-9300



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.