The Laurel at Vernon Hills

I think the care is pretty good, but my mom is very unhappy. I wish they had more activities. I liked it best when I visited several places.

My husband is currently a resident at The Laurel at Vernon Hills and this facility is WONDERFUL! The staff is very caring and competent. They are kind and attentive to resident's needs. The facility is always clean and smells clean. The meals are nutritious. The activities are engaging and always seem to engage the residents. This is a great place for your loved ones to be safe and well cared for. It is good to realize that I made the right choice for my husband of 53 years!

The staff at Springs are unbelievable, non-stop always doing what needs to be done and going the extra mile 365 a year. I have been to quite a few assisted living places and as far as I'm concerned, NO ONE DOES IT BETTER THEN, THE SPRINGS OF VERNON HILLS. I appreciate all the hard work that everyone does there.

I checked around and went and visited many facilities. Some were definitely more upscale that we couldn't afford but once I walked into this place I felt in my bones it was the right place for him. It's not the right place for her but she wants to be with him, so be it. But for my dad, this is close to my home and the perfect place. He actually improved on his assessment since he has been there from a three to a two. Very, very happy, and [name removed] is the very best. Can't say enough about her. Everyone I have come in contact with and have only spoken to is wonderful and caring. I know [name removed] the best because I had to deal with her directly for a while. My family couldn't be happier that he is safe and thriving.

The Springs of Vernon Hills gets 10 stars, they are wonderful. The staff members there are marvelous - they know everybody, they call the residents by their first name and just take care of everyone they are so friendly. Everything about The Springs has been absolutely wonderful. They have plenty of activities going on - they have a beautiful outdoor courtyard the residents can wander in and out from when the weather is nice. It is just a great place and there is no comparison.

The staff is wonderful, they know everyone by name and they are very caring. They're there, so you don't have to go looking for them when visiting. I'm very pleased, exceptionally please with The Springs!

Very high caregiver changeover. Phone calls often unanswered because there isn’t enough staff. Staff is friendly. Director doesn’t follow through on concerns. Activity sheet looks busy and full, but if you look closely you’ll hardly ever see much activity other than sitting in tv room. General hygiene has to be requested (shaving, teeth brushing) often or it gets skipped unless you speak up often. Clothes go missing constantly. PT/OT services are a joke. Room is often in need of vacuuming and dusting. If you’re looking for an expensive place with friendly caregivers but basic care of feeding and not much activity other than television, this is the place. Finally moved our loved one out to a facility where the director really runs the place and knows what’s going on day and night and where activities aren’t just on a calendar to look good.

This community was really nice and our second choice for our loved one. our loved one just liked another community more than this one that happen to work out.

My sister was transferred to the Springs of Vernon Hills in [date removed], and from the very beginning , the staff, nurses, and administrators all greeted her with open arms, and with an extremely caring attitude. From the initial consultation, where we were educated and explained all of the protocols, to the day to day service and attention, my sister was treated with the utmost respect and compassion. Everyone we encountered, including the maintenance was approachable and happy to assist in any of our needs . On top of that, the food and amenities were outstanding ! I would highly recommend this facility !

My wife stayed here for 9 months. During that time, I marveled at the quality of care that she received. First, the facility itself: It is clean, well-lit, wide hallways, comfortable rooms, well-maintained, and the food is good. There are places in the building where we could go for privacy, play music on their many DVD players, and sometimes merely watch the passing parade of people and vehicles. The enclosed garden was a welcome oasis of calm in the warm months. Most important: the staff. They were caring, well-versed in handling the difficulties of those with memory issues, informative, welcoming, and going above and beyond. It was quite a relief knowing that she was in good hands. I would recommend Springs of Vernon Hills for a loved one of yours that is dealing with dementia.

After visiting many facilities in the area, the Springs was by far our best option for a safe, loving, and engaging facility for our mom. The Springs is designed with memory care residents in mind and is very comfortable and home like. The wonderful staff is caring, friendly, and skilled. Management takes the necessary time and effort to understand each resident's unique needs, preferences, and personality. Planned activities are varied, appropriate , fun and available for residents who choose to participate. I have been very impressed with the safety measures the Springs has put into place during the Covid outbreak. Through it all I know they are doing everything they can to keep the residents safe and healthy.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed]to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed] to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

If your loved one needs the level of care offered by a facility then this is the one for you. The staff is happy to talk to family members and give updates on how your family member is doing. The facility is welcoming and you don't get the feel that you are visiting someone in a nursing home. The hallways are wide and the ceilings are high which makes it just seem like a friendly place.

My mom has lived at the Springs for a year. This is the 3rd facility she has lived at and by far the best. The staff is amazing and so friendly and helpful and you know they truly care about the residents. The facility has had no cases of Covid and that’s due to their diligence. They communicate with family regularly.

Mom has lived at the Springs for a year. It is the 3rd facility she has lived in and by far this is the best. The staff is amazing and throughout the Covid pandemic has stepped up in so many ways. No staff or resident ever got the virus and they communicated with family all the time.

Since moving into the Springs my parent went down hill very quickly, My Dad fell many times while under their care, they will mention their dome security system which is in each residents room. The problem is no one reacts in a timely manner, I have NEVER seen any caregiver running to a room when an alarm goes off. Also, without notice they will disengage the alarm system in some residents rooms. Many times 10 or so residents are in the TV room without an aid or nurse anywhere in sight. In this time there are fights between the residents which sometimes results in physical touching. We moved out after only 3 months and sorry we ever moved in. Pauline the administrator is very weak and seems as though she does not even care about your concerns. The nurses at the Springs will call you at home to either come in to care for your loved one or they will tell you that you have to hire one on one care.

I moved my mother out of the horribly managed [Removed] as soon as The Springs opened in November 2015. I was cautiously optimistic that the staff at The Springs would give my mom the care and attention she deserved, but they surpassed my expectations. [Removed]is a warm but firm manager. It's because of her that things get done properly. There have been a few times when things went wrong that were out of her control, but she personally went the extra mile to find a solution. For example, when the hair stylist couldn't make it in to do my mom's hair, [Removed] knew it would disappoint her, so she did it herself. It clearly made [Removed] happy to see my mother smile. In addition to great management, the building is beautifully decorated and very comfortable for residents and visitors. The food has been great and less than great, but it all depends on the chef. I realize that it's hard to find and keep a good one, but [Removed], the front desk manager, is also a former caterer and steps in when necessary to make things right. The head nurse is also top notch and keeps a close eye on the staff. Case in point: I have never once seen an iphone in an employees hand (like at the other 2 facilites where my mom has lived). The staff members at The Springs are in uniform and wear a name tag which deters any potential mischief. Both [Removed] and [Removed] do a terrific job making sure the staff is doing their most important job; being attentive to the residents. I've researched and eaten at literally every nursing home in the Lake County area in order to find the perfect place for my mom. When you can't care for your loved one at home any longer, I've found that The Springs is the next best alternative. Mom has resided in three beautiful homes in the past 5 years, but The Springs is easily my favorite for one reason; the management.

My mother has been at The Springs for about a month and has adapted very well. She was in a situation where she was not getting a lot of mental stimulation, and this is a big improvement. Her physical and verbal functioning have also improved. The staff is professional, patient, and understanding. Having regular visits by a doctor specializing in older adults is a big plus. The setup with registered nurses handling medications and supervising, while other staffers direct activities and help with grooming and other issues seems to work well. Family members are welcome to visit anytime, and that makes the atmosphere very welcoming.

We were not happy with the care from this community. We had to move him due to issues he had. They did not want to assist us on the financial side. We had no idea we would be asked to leave. The staff were nice and caring and tried to assist his needs. We did like the menu. I could not recommend this community to others