Wesley Partners Senior Living

This community was fine and would have worked out for my loved one. I did not have any complaints at all but there was just a different community that gave me that right vibe that I was looking for.

The facility is very nice. The tour contact was unaware of our appointment and was not there but another staff member took us on a tour. We are primarily interested in respite care and Wesley House said they have a minimum of 14 days and the apartments are unfurnished - so for us, not a great option since we would have to move all her furniture. Our primary interest is also for about a one week period.

This is a nice community. The lady in charge helped all she could. The difference between this community and the one we chose is that the area for memory care is separate. We did not feel that the environment to keep my parents together would have been the right atmosphere for her. If mom did not have memory issues we would have chosen this community.

It's worked great! They have changed hands, so it's a little too soon to know how that's going to go. But so far we are pretty happy with them. We don't have any major complaints about the cleanliness, or the friendliness of the staff.

We appreciate Wesley House for what it offers. However, no one seems to be able to help with Wi-Fi, or give us a receipt on a Sunday. I realize some of our "unsatisfactory" feelings (didn't mention all) are minimal but our family is paying a relative large amount for the service. Most of the activities are pretty well planned out and enjoyable. I realize the "manager" doesn't work weekends therefore those that are there needs to know how to answer some questions. Again we are thankful but there is room for improvement.

From the onset, there were staffing issues. Our biggest complaint was medication-related. His medications were not administered on schedule, which created other issues. They administered medications we were not aware had been prescribed by their on-staff nurse practitioner. I had to step in multiple times to refuse some medications. I believe they have taken steps to correct some of their staffing issues and are on the right track to getting better. But our experience was not good.

We placed my Mom in Wesley House and it has been a total nightmare!! Her bathroom had crawling bugs Everywhere!!! I personally killed a small black widow spider in her bathroom. The staff is suppose to clean but it s NEVER Clean! The whole place smells very bad and so many Vanilla air fresheners that you can't breath for the strong smell, I can't imagine what it would smell like if they didn't use these machines. They just mask the odor making it worse. To be very blunt I wouldn't let my Dog stay in such a place as this! [name removed] comes off as a nice person but think she doesn't care about anything but MONEY!!I have taken my Mom out of this very sad,nasty,Bug ridden Place and found one a lot closer to me at 350 less and so much more space and she loves it, She has Chefs that do all the cooking, at Wesley House food is mostly starches and taste terrible! You have to use the pharmacy that is all the way in Sulpher Springs! They are a lot higher on her medication too. In my opinion this place should be shut down!! Research please before you place a loved one in this nightmare!

They were charging us more money for the same square footage that we're getting at another place and they were charging for home health when medicaid was supposed to covering that. Once they sold to another place my mother-in-law's medications went from less than $100 to $1500 because they said we had to buy through their pharmacy. They didn't have full time nursing and food was not very good. It was 5 hours away so at most we could only see her twice a month. It sold back in June. Before that it was called Legends. When it sold, oh lord, do they know how to take advantage.

My mother is a resident at Wesley House, I have to say that things seem to run differently at different times of the day. The administrator seems to be oblivious to whats being done, and not being done in that facility. Staff on cell phones, standing around and talking, pagers going off and not going to the rooms. I was appalled to see some of the things I saw. Personally, they have too many turnovers, and don't seem to keep the same staff for a long period of time. The elderly like to see the same faces, not new ones every other day. Get it together Mrs. Becky [removed]! We don't pay over a thousand dollars a month to have uneducated children helping our family's out!! Treat your staff right, and be on-top of things!

As a former employee I can offer insight not know by the general public. This faculty is only about the all mighty dollar. Money comes first patient care is a distant second. They accept people they aren't qualified to care for because they want to keep the rooms full And the rent coming in. All though a nice facility the behind closed doors aspect is what you should look at before moving your loved one into such a place