Vista Springs, LLC

Based on the experience our family has had so far with Vista Springs, we are Overall very happy with the facility. I do highly recommend Vista Springs in Washington

I picked this community because it was close to my residence so I could visit as often as I needed. Considering he was failing health, my Dad was always complimentary on the service and care. The food could have been more seasoned though. The food needs to be more seasoned, and better menu. A hot dog is not a entrée that should be on menu.

We toured here, and I really liked this community. It's beautiful, and the staff was very friendly and helpful when we visited. I must say that this community was nicer than some hotels I've stayed at. However it was quite expensive, and it wouldn't have been the best fit for my loved one.

Brand new. Nice Staff. Location convenient but not visually appealing.

My mother has been here for two weeks, and this is the second time she has been here. She sustained some injuries the last time she was here because she would get out of bed and try to do things she really needs help with. Now she has a bed alarm she can use when she needs assistance. She seems happier and more secure this time around, and she seems to be settling in nicely.

When we were shown the rooms they had available my dad was a little overwhelmed by the sales aspect. They showed us many rooms to see the options. However maybe being paying attention to one's exact wants and needs can cut down on one getting overwhelmed.

We picked this community because. it was a very convincing trope about high level medical resources being available. False expectations.

The facility is beautiful inside and out. Dining services are great. The rooms are plenty spacious. The staff is friendly. However, sometimes my mother has gotten her medications late due to only having 1 nurse working 3 floors. They could definitely benefit having more nurses available.

Beautiful property but care is questionable. When asked clinical questions I got no concrete answers. We are looking for memory care for my mom and they have no special programs, memory meals or the like. This might be a place for IL but in a Walmart parking lot it is not a value.

I would not recommmend. There is no compassion in this building. I felt a high pressured sales pitch the minute I met the salesperson.

My Dad lives there. What they promised is not happening. The place has been opened for two months and is very unorganized. I would not recommend this community, they are not true to their word. The activities are not geared to everyone. They have no library, no activity room, no theater room. Its time to move on.

My husband and I went to Vista Springs Tuesday morning with flowers and candy for a long time neighbor and friend only to be told we couldn’t leave it because our friend was no longer there. My husband asked them where she was. The lady said wait a minute came back and said we had to call[name removed] and did we have her number? We asked where are friend was and was told she couldn’t tell us and told again call [name removed]. [name removed] is the receptionist at guardian [name removed] office. We left and called from the parking lot [name removed] said she didn’t know why they told us to call her that we needed to talk to [name removed] and she hung up. When my husband called back, [name removed] answered and said [name removed] was on another call and to leave a message which he did. We never did hear from her. This facility only follows the money trail, HAS NO common courtesy! We later found out our friend had passed away at the facility. There is NO Empathy here!!