Vibrant Life Senior Living

Remaining anonymous due to fear of my mother in law being treated unfairly. The nurse on staff at this location is very rude. She doesn't meet the demands asked of her and I've watched on many occasions her yelling at the staff and threatening their jobs. I feel so bad for those girls, I feel the need to speak up where they can't. I've voiced my concerns but my calls are not returned from the executive director, who seems to turn a blind eye to most of the care staffs concerns. I'm seeking help from the Better Business Bureau in this matter. This is the only way I feel as if I can help the defenseless girls that work long shifts and are met with hostility and belittlement. They really do a great job when it comes to the care of my mother in law.I'm keeping a log and dates with other family members of such behavior. I'm proud of the girls who put a smile on day after day when met by the negativity subjected by their own management team. Protecting a bully in NOT a strategy for protecting an institution. Professionals should be smart enough to know that bullies create potential liability and should be focused on confirming bad behavior and getting it to stop, which is not the case in this situation. It's sad that the workers here have to deal with such undermining behavior. As a person who works for a Human Resource agency, the management team here needs to come together to make this place a decent place to come into. I've always been a supporter of the under dogs and this place definitely lacks leadership.

my parent is here and does not get the care she needs. it is almost all dietary related - they only serve pre-packaged meals that are high sodium, and high carbs - with most of the residents requiring a low sodium and low carb diet. Seriously - it's a HUGE problem and with multiple complaints, multiple meetings - it just is not changing. And it's not at all healthy. There is a major problem here with staff - so much turnover - and the kitchen staff is the major center of it.

Managers are never there and never answer their phones or return your calls. Can’t even find out how my wife is doing unless I go there and there’s nobody who knows anything about her meds or to tell your concerns to. The turnover is bad as well. Looking at other places.

The Kinsey Family need to quit "hyping" this place up with their over extensive ratings and extensive ratings in general. It really is not all that by any means. Went to visit a friend, and the place smelled like a litter box and a barn. My friend complained that the staff is very rude. They also said that their clothing comes up missing, even with their name on it. Their family is planning on moving them elsewhere very soon!!

I would not recommend this dementia center to anyone. Paid for 30 days [removed], and removed mom after one week. Two of my four visits, I found her sitting in feces and urine. Her $400.00 eye glasses are lost. The leg brace that NEEDS to be worn whenever she walks was not put on properly. (I did show them how to properly put it on.) They put it on wrong [removed]. Lost clothing-even though it was labeled. People sleeping in her private out of pocket room. Short on help, working 16 hours shifts at times. They make it sound like your love one will be taken care of but please beware. The few caring, compassionate workers they do employ are out numbered by the workers who don't care. Once you pay no one cares to take care of your worries. No reimbursement for money spent. Only a "sorry". Did I mention, this was respite care? I needed a break after over 2 years of caring for her. I certainly did not get it. Checking on her and not sleeping after seeing how she was being cared(?) for was no rest for me. Good luck if you choose this place.