Ridge Care, Inc

I looked at 4 other places and it was night and day difference. First impression when you walk in is huge, Arbor Ridge did not have the nursing home feel or smell. It is sparkling new and beautifully maintained so it feels like you are walking into a very nice hotel. My dad is in independent living but I looked at assisted as well. The apartments are spacious and very well laid out, they have a lot of smart technology there and have alexas in each apartment. They have smart locks so residents do not have a key to the apartment they have fabs. They have those sensors all around the building so it is very safe. They have housekeeping once a week and they only allow you to skip one week and that is included in the price too. There are full sized refrigerators and you have 2 burners but no oven, it is a really big kitchen. They do have all 3 levels of are so my dad can age in place, I am excited about that. The staff are very nice and responsive, that goes from the directors on down. They have not dropped the ball on anything that I have asked them. They have physical therapy that is offered on site and my dad goes and really enjoys it. They have call buttons in the bedrooms, inside of the shower, near the toilet, AND each resident gets a watch to wear as well. This is included in the money that you pay, that was something that other places did not have. They have a maintenance man that will set up your TV, hang your pictures, curtains, etc. which was a big help. There are plenty of activities and they have a van that is able to take residents to appointments they may have. There is a pickle ball court and they also have a grassy area for your pets, only small dog breeds are allowed and it is a hefty fee to have them there but they are all well behaved. The food could use improvement, I think they are having difficulty with kitchen help and there is inconsistency in the quality and they are working on it. I would absolutely recommend Arbor Ridge at Huntersville to others.

We chose Arbor Landing because it was very clean, the residents looked happy, and they had 7 activities a day on the calendar. They also got great ratings from the state. The staff are very helpful and made the whole move in process smooth. The director of the memory care unit is great with the residents and keeps them engaged. I would recommend them to others looking.

Everything has been great. So far they really seem to be attentive to our loved one's needs. They even had a birthday party for her. They really seem to go above and beyond and try to make their residents feel at home as much as possible. They take care of the place and keep it clean. They always seem to have activities going on that are geared toward what each induvial needs as well as what the majority of them want to be doing.

I chose Arbor Landing Surfside because the facility is beautiful and even during the brief during the staff was fantastic. They have made the whole experience great. They do everything that they can to accommodate the residents, even to a point to the maintenance people instead of just taking care of the facility will help you with personal things like hanging pictures. They really have the residents best interest at heart. The apartments were much bigger than I had expected them to be. I would absolutely recommend Arbor Landing to others.

If you're interested in coming, come enjoy it here. Everything here is nice, and the staff are good to work with. If there is an issue they straighten it out quickly. The staff communication with the residents is very well. The meals and dining are good. There are choices to choose from for meals. If you need medication management, or assistance with bathing the community is able to provide this type of care and others.

The staff here are so nice, I would give them much higher than a 5 if I could. I feel at home here and love everyone. They have more activities than I am able to do, there is something going on all the time. The apartments are a nice size, the washers and dryers are not in the units but are down the hallway. I settled in very well and would be happy to recommend Arbor Landing at Surfside to others.

I have been very pleased with everything so far, and it did not take me long to get comfortable here. I really do enjoy the activities there is something always going on during the week for those who want to participate. Based on the experience I have had so far I would recommend this community to other families.

The Arbor Landing community is just gorgeous, it is so clean and the staff members are fabulous. They really understanding the needs of senior citizens and people in this stage in life. The staff really meet their needs successfully and based on the experience we have had so far with Arbor Landing we would recommend them to other families.

I think the friendliness and the way the staff cares about their residents is something that really sticks out. There is nothing that my mom ever needs that she does not get. The apartment sizes are great, they do have a variety to choose from. My mom has the one bedroom and it is very comfortable and has high end finishes. They have several different washer and dryer units around the building. I would highly recommend Arbor Landing at Surfside to other families looking.

I have been living here for some time and I just love it, I am so satisfied every single day and I am so happy to be here. Every time our family comes to visit they always say how happy they are they no longer have to worry. The community is cleaned every single day. The dining room is just beautiful and the meals are delicious they are the best thing ever and I am so glad I do not have to cook anymore. They also have activities going on all the time.

The staff members get 10 stars they are extremely friendly and wonderful. They could not be any better, even with the staffing struggles they are trying their best and go above and beyond not only to meet our loved ones needs but our families as well. Our loved one thinks the meals are great, but the activities are lacking quite a lot. The location is key for us and based on the experience we have had so far we would absolutely recommend the Arbor Landing community to other families.

They are a new facility so they are just getting started with the activities and things like that. They do let residents go outside and smoke. They have a very nice dining room, the carpet and décor is all brand new and everything looks classy. The staff are all nice and accommodate any requests you may ask for. I would highly recommend Arbor Ridged to others looking.

My parents moved here from a retirement community in Davidson. What a breathe of fresh air! My parents are treated with respect and caring from everyone they interact with. The dining experience is that of a restaurant and the chef prepares great meals and responds to dietary restrictions. There is transportation to doctors appointments, stores and anything else. There is an on-site nurse, hair/nail salon and gym. The activity director provides exercise classes and fun outings. Every Wednesday at 3:00 is a social hour with dancing! Plus, they are paying less for more than what they paid at the “other” place. I like that they provide an “Alexia” and emergency bracelet for each resident. My parents are happy here and are feeling respected and listened to. My mom said “it’s like being on vacation”. I’m happy that they are happy.

This community was fantastic and everyone was so friendly and the people were amazing during the tour. It was a great tour and they provided all of the information that I needed in regards to the community and I was able to see everything that I needed to see. It was hard to make a choice on what place would be best for my loved one because this community came so close to what we were looking for.

Arbor Ridge is a new community and my mom was one of the first residents to move in. they're having difficulty staffing up, but everyone has those issues right now. the kitchen/dining area is a bit understaffed and thus slow so that service could be better. aside from that I love it, everyone is so friendly and helpful. my mom is 102 with a birthday coming up and they're having a big celebration there for her. it's also a great value, she has a studio which is the perfect space for her and she's paying less than where she was previously. I would highly recommend them to a family member of friend, again its brand new so they are staffing and filling up, but so far they have just been wonderful.

This is a gorgeous community. My loved one is enjoying being here. This is a brand new community. I've not had any issues with the community. It has been an easy transition for my loved one and my family having my loved one in the community. The staff have been good to work with if we have needed anything. The residents have a menu to order off of, and there is also a standard menu for the residents to choose from. The apartment has a microwave and refrigerator for my loved one to use. The laundry, meals, the room, housekeeping, and changing of linens is included in the monthly rate.

I am exceedingly happy with this whole situation. The communication is excellent and they have been very attentive. The patient is getting wonderful treatment and care. All of the people that I communicate with on a regular basis are excellent the upper staff. The people that are back in the memory care unit for everyday care are not as communicative as much as I expect them to be.

This community was very lovely but they had a waiting list and I could not wait that long for my loved one. We had to make a move faster than this would have allowed.

Our experience has been really good so far, and the community is very clean. We think the meals are really good and they have a ton of activities. The activities director has been wonderful. The laundry service is included, and transportation service is included which is great for those who need rides to and from appointments. House keeping comes everyday to take out of the trash and make the beds, but once a week they do a big deep clean which we really appreciate. They are so welcoming from the staff, it is a small enough place that they really know everybody and get to know all the families. They are very responsive and communicative. With all the covid challenges going on, they stayed in touch with all of us especially us who live out of state. We would recommend this community to others.

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