Otterbein Senior Lifestyle Choices

I toured a few different communities and this one did not make a very good impression on me. The women who gave me the tour left me with the impression she didn't care for her job. I didn't get the feeling that I was welcomed. There was never any followup from the sales department to see if I had made a decision or if they could help answer any additional questions I had. I did not like the fact that any additional care or services were an additional price on top of the room rate.

My mother has dementia and is in Assisted living at Otterbein Lebanon. It is a beautiful place but the care is lacking. We have continually found that her room is very dirty, laundry not done, sheets not changed on her bed for weeks, food trays and trash pile up and are not taken out of her room When we try to find someone to help we usually find aids sitting around on their phones and we don't get anywhere! We are supposed to be called when a doctor sees her or orders a new prescription and this does not happen and we find out by accident. The lobbies are beautiful but the individual rooms are lacking.

My mom was taken in for rehab. She went in walking but falling and came out in a wheel chair. The two showers a week were done on day 8 and day 15 at 9:30 pm. Her therapy was very inconsistent and doctor’s orders were not implemented. The long wait for help to go to the bathroom has now put her in depends. Shortage of staff does not excuse her lack of care.

My mother was in nursing for a month. Not enough help. Was not pleased at all with her care. For a retirement facility of this stature, nursing was the worst. Brought her home. Would rather pay for good care instead of payout money for awful care.

BED BUGS........ the staff confirmed it was our room, but didn't come treat it for three days... They will let you go with sponge bathes for weeks. Hygiene is not a priority here.

There is a aid on nights on Newcomers Hall that is very round and heavy ([Removed]) is her name I think, She talks to the residents like [Removed], I was in there friday night 4-07-17 and she was screaming at a resident awful. She has been reported a number of times and they just don't care. Half of the time my mother n law never had an aid. You are better off putting your family some where else.