Integritus Healthcare Communities

If you went out to go on a walk you had to walk through a very Nursing home kind of environment, the other issue was, because they have independent living, assisted living, memory care and more of a skilled nursing facility, they basically have a waiting list to get in. I think they had a month long waiting list and they couldn't even tell us when they could take my mother in law into the memory unit because they take inside referrals first.

This community did not compare to the community that I was looking at. They offered less services and only one meal a day as opposed to three. I also was not as comfortable with the residents and I did not see a potential for relationships with the other residents.

It is a satisfactory place. The staff changes pretty regularly which makes it hard for continuity. They do not work with special diets. The out door space is really nice. The room sizes are nice, mostly private rooms with baths.

The facilities phone system has been down for 4 months. It's impossible to contact your loved ones or the main number. It's very frustrating to families, friends, and patients. When ask when the problem is going to be fixed, we just get a lot of "lip service."

I wouldn’t recommend Day Brook Village based on my tour. I wasn’t impressed.

Linda Manor would have had my recommendation until this past weekend. Staff is friendly, the place is spotless. But In late July 2020, events played out in such a way that was unforgivable and put my 90yo mother at great risk. Linda Manor has been appropriately testing staff, and occasionally residents as needed. Recently a staff member tested positive, and we were told that staff person was isolating at home, and they were going to conduct a round of testing of residents. Well my mothers test came back positive on Saturday. I was informed that she was being transported to Cooley Dickinson by ambulance even though she had NO symptoms that met state guidelines. Later, talking with the hospital I found out she couldn’t be admitted because she had no symptoms, and they said LM knew she couldn’t be admitted and we wondered, did they ship her there just to protect their statistics? Cooley Dickinson recommended she return to her home to isolate there. Linda Manor’s director said she would not be allowed to return home and replied she would have to be sent to Skilled Nursing facility affiliated with Linda Manor in DANBURY CT, hours from me or my family, in a unit for critical covid patients. Linda Manor would not allow her to return to her home to isolate there! MIND, Mom had no symptoms, just a single swab. According to friends and staff at other facilities, state guidelines say assisted living residents should shelter in place, even if they were symptomatic, unless they seriously needed additional medical services that could only be provided at a hospital. Linda Manor PUNTED a 90 yo with cognitive difficulties, diabetes and other underlying conditions to a hospital that could not admit her! I personally think they panicked and had no policy in place for how to deal with the situation, forgivable in February or March, but not at the end of July 2020! So with no preparation, no PPE, no medications, no grab bars, no walker, I was forced to take mom to my apartment. I would never send her to a SNIF without need, but I was ill prepared to deal with a possibly covid elder with mobility and cognitive difficulties, especially since I was in the middle of moving my household. I had to ask for her medications and insulin to be sent to me...and then the insulin was sent without the needles, which we didn’t get til the following day! Her doctor suggested retesting immediately and Mom’s second swab came back negative. Later in the week a 3rd swab came back negative as well. It looks like Linda Manor dismissed a paying (and they ain’t CHEAP!) elder resident after a false positive test, upending her life (as well as her families) in a incompetent, unforgivable way. And the place they would have sent if I hadn’t been able to jump in, was a ward with positive Covid patients where she would have surely been exposed to the virus. In addition they failed to notify all the families of other folks in the facilities....In fact they failed to notify me of it (I just happened to have the inside scoop since it was my mom.)

Linda Manor would have had my recommendation until this past weekend. Staff is friendly, the place is spotless. But this past weekend, events played out in such a way that I cannot recommend them at this time. Linda Manor has been appropriately testing staff, and occasionally residents as needed. Recently a staff member tested positive, and we were told that staff person was isolating at home, and they were going to conduct a round of testing of residents. Well my mothers test came back positive on Saturday. I was informed that she was being transported to Cooley Dickinson by ambulance even though she had no symptoms that met state guidelines. Later, talking with the hospital I found out she COULD NOT be admitted because she had no symptoms, and they recommended she return to her home to isolate there. Linda Manor’s director replied she would have to be sent to Skilled Nursing facility affiliated with Linda Manor in DANBURY CT, hours from me or my family, in a unit for critical covid patients. Linda Manor would not allow her to return to her home to isolate there. MIND, Mom had no symptoms, just a single swab they say was positive, though I have not yet been supplied with medical proof of even that. According to medical staff that I have talked to at several other facilities, state guidelines say assisted living residents should shelter in place, even if they were symptomatic, unless they seriously needed additional medical services that could only be provided at a hospital. Linda Manor PUNTED a 90 yo with cognitive difficulties, diabetes and other underlying conditions to a hospital that could not admit her! I personally think they panicked and had no policy in place for how to deal with the situation, forgivable in February or March, but not at the end of July 2020! So with no preparation, no PPE, no medications, no grab bars, no walker, no ramp I was forced to take mom to my home. I would never send her to a SNIF without need, but I was ill prepared to deal with a possibly covid elder with mobility and cognitive difficulties, especially since I was in the middle of moving my household. I had to ask for her medications and insulin to be sent to me...and then the insulin was sent without the needles, which we didn’t get til the following day! Mom’s second swab came back negative today. Not yet sure, but it looks like Linda Manor dismissed a paying (and they ain’t CHEAP!) elder resident after a false positive test, upending her life (as well as her families) in a incompetent, unforgivable way. In addition they failed to notify all the families of other folks in the facilities....In fact they failed to notify me of it (I just happened to have the inside scoop since it was my mother.)

The staff is very rude and uncooperative. My husband was a patient there and I arranged for the ride to pick him up for dialysis and the staff keeps on changing the door the driver is to pick him up and they do not inform the ride. This has happened on several occasions because the staff blames the driver. I have gotten high bills from ambulance services because the ride showed up to pick him up and they did not get him up and ready or they changed pickup doors and did not tell the patient. Very poorly run and I would not recommend this facility.

The total lack of knowledge and conditions were absolutely appalling. I would never EVER recommend them!!!!!!!!!!!! I don't know where they get their staff, but they are, to me, who has had experience with other facilities, horrified.

I would NOT Recommend this place. Smells & staff and not friendly and speak mostly Spanish. NOT A GOOD PLACE.