Inspirations Memory Care

This review is for Woodlands Assisted Living on Windlass Drive, located in the Middle River area of suburban Baltimore. The people there were wonderful to my father-in-law who needed extra care. They really kept an eye on him. Because of being a fall risk and having other problems, he spent a lot of time in the beautiful and sunny porch-like room with other patients, where the aides were quite attentive and so pleasant. They helped Pop to eat and made him as comfortable as possible. We visited during the week and on weekends, unannounced, and always found him clean and well cared for. I would recommend this place.

It's a ok place.

This was okay. The associate was not available when we first arrived, but the room was okay. This was a little out of the way of our preferred area.

Not a fair comparison as I gave very short notice for my tour. However not the best fit for my mother. Too far from family, with small rooms and limited services for us.

Huge issue with med management.

Actually, director was not there to greet us however one of the assistants was very kind to show us around and it wasn't until we had gone to the Assistant Living building the the RN phoned and asked us to return to the dementhia building where she gave us an overview of HeartHomes. I was a little surprised as the dining facilities for the residents in the dementhia bldg. was less than bare necessities, and the dining area for the assisted living had table cloths and look a little warmer. I just couldn't see her there. In the dementhia living space there was a little odor too. She was very informative about the home and stessed that this wasn't a Brightview but that they were loyal to their residents such as when they needed to go on Medicaid and if they got so sick they could stay there and hospice would come to them. Which I thought was so wonderful. Kudos to them!!

Like location

Overall not a bad experience per se', but there were quite a few things that were not told to us when placing our loved one here... We had to ask about things along the way that should have been told to us prior to placing her there... Also there were things we were told would happen within the first 30 days of her being there, that has still not been completed... Walls have not been painted, carpets have not been replaced...

Actually my Dad has stayed @The Woodlands 4 times now since last October 2013. The last 2 times we as his children were disturbed by the condition that we found him in when we visited to spend time. My Dad lives with my younger brother and his wife and we chose The Woodlands as respite care during vacations and such. We will probably go back to our original list from A Place for Mom and find a new place for him to go for respite.

We just didn't like the feel of it. From the staff that we talked to and the staff that was milling around outside we just weren't comfortable with the situation. The staff outside, I guess they were on a smoke break, and you can hear what they're complaining about and talking about and it was just like no, mom's not going to be living here.

I had a tour scheduled at this facility. I wouldn't recommend it and I'll tell you why. When I arrived, I walked through the main entrance and lobby where residents were and turned the corner and went back to the reception. The receptionist informed me that my tour guide had to run to the store but that I could wait if I liked. I told her that I would wait and I went back up front and waited with the residents and conversed with them for over an hour. About an hour and fifteen minutes past my scheduled tour time, I went back to the office to see if my tour guide had come back and was ready for the tour. To my surprise, all of the lights were off and everyone had left for the day. I was informed of that by some of the other staff. No one had even come to me before leaving to reschedule, they just left. I would have never considered putting my loved one in a place like that. In my mind, it spoke volumes of the type of care she would have received here. The facility looked clean, but I was very wary about it considering my experience of their lack of professionalism.

this was an awful experience for my mom. the food was terrible and there were no choices for healthy eating. no activities at all. it was clean but smelled all the time. the floor nurses were mean and sat around all the time. the office staff didn't return calls and didn't seem to care about the residents at all. we moved her to [community removed] and she is much happier now

Medical staff did not know how to hook up oxygen tanks and my spouse ended up in the hospital two times. Complaints to the management and nursing staff on numerous occasions went unresolved. Upon release from the hospital the second time Woodlands nurse violated the contract by refusing to let her return to the facility on a Friday. The contract required a thirty day notice and another evaluation. I had planned to move her to another facility but needed time to find a new facility. Medical staff worthless. Management not responsive and supports the worthless medical staff. Read any contract carefully. Understand all the fees before you sign and read reviews before making a decision.

I was not expected for a tour. I was given a brief tour, which was more than enough. There was a very strong smell of Lysol throughout, not isolated to one area. I was met at the door by an agitated resident who was hostile. I would not put myself there, let alone my mother. Yet, the rate ran approximately $4500/month.

After visiting with my loved one last evening, I walk into the hall to find another resident laying on the floor, wheelchair beside her and bleeding. I approached her with caution as I did not wish to startle her. Ask if she needed assistance, she stated she did. I ask if she had pushed her "button" meaning the alarm around her neck. She stated she had and began pushing it multiple times while I was standing there. A few moments go by and we see no staff members in site. My husband sets off to find "someone" while I wait with the resident. He returns stating two staff members were down the other end of the hall sitting chatting/watching tv. Staff members approach resident, but never once spoke with her. One member stated she was going to find the "nurse", other one spoke with my husband and I stating, "she needs a one on one, she do this all the time, get out of her bed". After a few more moments she then states, "Okay you stay with her, I will try to find nurse too" and down the hall she goes. At some point another staff member (different from the first two) comes. She bends over to residents and says, "whats you doing down there, you know better". Resident states, "why are you screaming at me, I'm not screaming at you". We hear a ringing sound, she pulls phone from her pocket, proceeds to tell whom ever is on the other end, "no no, not her I need the nurse". At some point another staff members comes, tries pulling the resident up by her wrist (resident is yelling it hurts), staff then proceeds to pull resident into a sitting position by placing her hand on the back of residents neck and pulling her up. Lets her sit there and proceeded to pick up hall phone and call someone/somewhere. At this point we choose to walk away. However, this was recorded!

Do not let this place fool you. It has been almost 2 years since my loved one was placed here and things have been progressively gotten worse with the staff. Two years later her room has still not been painted as promised. My husband and I stop in at different times (day, evening, etc) some of the things we have witnessed are unspeakable. When presented with video evidence, you are then told excuse after excuse of why it happened. Crossing my fingers we find new placement. My warning to anyone with a loved one currently here or planning to put here is to get a video recorder for their room. Pop in during evening hours and see just how long it takes to even locate a staff member. Watch how long those in wheelchairs are left alone. See first hand how these folks are left to slide out of their chairs, only to be yelling for help as they slide further. Having a staff member come in to see this and then turn an walk away, leaving resident to slide to the floor. Video proof of resident then lying on the floor for a good 20 minutes, before having a staff member grab the waistband of his pants and pull on him. Have other staff come in approximately 30 minutes later never once asking how the resident is feeling, if they are okay, calming their fears, etc. Finally having enough, i make it known to staff that I am filming and things drastically change for the better. Again proof of staff not caring for our loved ones as if they were their own. And please note that meds are not monitored. Again I stood and watched staff hand meds to residents an down the hall they went. Staff had no idea if resident took the meds and put them in the trash. The windowsill in hallway was lined with little medicine cups, some empty, some not. If your loved one is allergic to anything, be alarmed. At any given time during after dinner meds are randomly laying around for anyone to pick up.

This place is a death trap for elderly family. They have good food and a lot activity to do with the elderly. Also, the down side of this place is the staffs not been enough to give care to the elderly each day because of the staff is not been well. Also, the director of nursing don't monitor and supervised the medication of loved ones because it is too hard and too much work. Also, the director of nursing accept nursing home residents in the facility and don't have hover lift to help the staff transport residents in and out of bed so as a result the staff neglect to care for the elderly ones who have a lot of weight because they are afraid of hurting their backs or body. The staff don't care very well as they should because the director of nursing is very rude and nasty and talk to the employees anyhow she damn well pleases. The staff have sown not to care much as they should because they don't want to hurt themselves in any way by giving total care to residents who needs it. This facility is a big death trap and if you don't love your loved ones then take them to this facility but if you do love your loved ones don't send them there as let them stay as far away as possible because it is a death trap for the elderly.

This place is a DEATH TRAP! They tack on a ton of fees and mis managed my mothers medication. They dont even track her meds because the NASTY nursing director says that would just be too hard for her. Please do not send your loved one here.