Highmark Senior Living

I really liked this community as it was pretty new and nice looking. It is an assisted living and I do not think my mom was ready for assisted living which is why we did not choose this community. When I toured, the staff was very friendly and helpful. If mom was going into assisted living, we would have chosen this place.

It was the nicest place I could find for my brother that met the criteria of having assisted living and memory care. Our main criteria was that we needed a facility that would do a spin down. We agreed to pay for two years with the plan to go to Medicaid after that. They only have a few places for that and I just hope management changes don't affect that plan.. Overall, I am happy with our choice!

It is a nice community with a good amount of activities that suit many different types of individuals. The staff is friendly, and gives my loved one appropriate care for their needs. The primary factors for choosing this community were proximity to family, cost, and overall feeling of comfort when touring.

I liked the community, and it was affordable. I would recommend to others.

I toured Edencrest at Siena Hills when searching for an Assisted Living facility for my loved one. This facility was nice, but it seemed a little bit dated. However, it was more expensive than some of the other facilities that I toured. They didn't have the type of apartment that my loved one wanted anyway, so I continued on with my search.

EdenCrest at Riverwoods has given Mom great care. I would recommend them to anyone for their loved one.

The staffing levels are sometimes an issue and can effect the care that they can provide. The staff they do have is great, but level of staff skills varies. I would suggest more events that include families.

Edencrest is understaffed and they need more help. The girls that worked there and worked with me were fabulous, but the people in their memory care facility were hired from an outside firm. They had to bring staff in because they are so understaffed, because of that his care wasn't as good as it should have been. When I argued with them about this they were very accommodating, willing to listen, and did make some changes. Anyone that puts a family member in a care facility should have a camera in their room. No one takes care of your family member like you will take care of them. If I didn't have a camera in the room, that would've been a sin to me. For me to be able to watch the camera and call in to say he's on the floor or he needs this and that, is invaluable. They're supposed to check on him every 30 minutes, but that wasn't happening because they were so understaffed. The girls in the unit that were there, kind of just sat on their phones. If I was an elderly person and one of the residents who live in their little apartments, I'd rate that a 10/10, as they are looked after. The people in the dementia hall need more attention because they don't have a voice. Assisted living residents can speak up and say what they want or need. There were family members who didn't visit their loved ones in memory care, so they didn't get as much attention. I, personally, visited my loved one often and was bathing him 3 times a week. Although I was paying the [price removed], I was basically the one caring for him (aside from nighttime). I've been to three different facilities with different loved ones, and it's all the same thing. They're all understaffed and if the family doesn't participate in their loved one's care, they're going to get what they get.

The Edencrest at Siena Hills community is very clean and friendly. The staff are always eager to help make our loved ones living there very comfortable. We would most definitely recommend this community to others.

The common areas are really clean. It doesn't seem like the residents don't get a lot of support of cleaning in their apartments. I would suggest you continue to be an advocate for your family member after move-in. I wish the staff would reach out more for needs of our loved ones, and any questions or concerns.

We chose Edencrest because my father wanted a smaller facility to be in. We had one of the smallest apartment sizes that they offer, but they have various sizes to choose from. With covid everything was limited but overall I would recommend to others looking

Second choice at this point, just not sure we can make it work financially. Good location, very nice facility, friendly staff.

We chose Edencrest at Siena Hills because of the friendly staff members. They are always helpful and more than willing to answer any questions or concerns that you may have. I do think they could use better quality foods on the meals that they serve. Overall I would recommend to others who are looking.

The rooms are a good size, they are similar to empty apartments. Our loved one was in a one bedroom apartment which had plenty of space for him.

There are activities that are still going on outside for the residents. They have had musicians, balloon artists come in, along with other activities performing outside of the community. I would recommend this community to friends. We are able to have window visits. My loved one doesn't think the food is the best.

They are a very welcoming and friendly community. The community cares about the residents. The communication has been good. Edencrest was good at keeping us updated with COVID. The food was amazingly good, wide selections, and good quality. Prior to COVID I was able to eat a few meals with my loved one.

Edencrest community felt more like a resort appearance, it did not have that industrial hospital feel to it. They have a nice assortment of rooms to choose from. Our loved one had a kitchen area, a living room area, and a bedroom. They have tried to keep some activities going during this time, they are really trying their best to keep the residents active and engaged. Over the summer they did an inside little state fair with small contests. They also brought in musicians to play outside so the residents could open up their windows and listen to them play.

The facility is new and very clean. The personnel were very pleasant and were quick to answer any questions we had. There will be more questions when we make a return tour with Mother to get her reaction. I was impressed with the overall facility.

We toured a few different communities and they were all very nice and offered what we were looking for but this one had the location going for it the location is much closer to us than any of the others. The staff is very friendly and caring. Dad seems to be happy here he is slowly starting to socialize more and hopefully it will increase as time goes by. He hasn't complained about the food so I am assuming he is liking it. We are very pleased with this community and the care he is getting.

This community was our second choice. The staff we met were friendly and answered our questions. The community seemed clean and they seem to offer some nice amenities and activities. This community did not have the skilled nursing care that my loved one required so we chose a community that offered this.