Complete Care Management

The nursing staff at Complete Care are fine and great but they are facing the same challenges like everybody else and that is to maintain great quality of care when struggling with staffing shortages

Ok community, not the right fit.

Independent Living: The models look nice but the decor in the models is very dated. The models give you an idea of the layout of various models but do not expect that your apt. appliances and fixtures, will look as pristine and new and may not have a dishwasher. Always ask to see the specific apt. that you will be renting. Apts. are freshly and thoroughly cleaned & usually freshly painted, prior to move-in. Pets are allowed but they will and should asl the size and type of pet. All services (housekeeping, dining, pool, bus service) are a' la cart. Bus service provided by Silverwoods to local spots EXTREMELY EXPENSIVE. Ditto use of the pool. The exterior of many of the units show much wear and tear and in need of repair and maintenance. Gate on side entrance is unmanned and is frequently in the up position, allowing anyone to enter by car or on foot. Very limited on-site activities. Safe and quiet in general.

did not enjoy the separation between the homes and the clubhouse. Also 4pm is to early for dinner.

I has a great tour.

Dated kitchen, no dish washers, big freestanding closet in kitchen, popcorn ceilings, full load washer/dryers in laundry room not in apts.

They gave my Mom 2 slices of dry bread with a third of one slice of deli ham for dinnner last night! I took a pic of the slop and am going to send it to the health dept. I went to the desk and yelled...Is this what you're feeding our loved ones!? The nurses just looked at me, saying nothing! My Mom's roommate couldn't eat hers either! They gave her a peanutbutter sandwhich after I complained! This is DINNER! Where's the money going? It certainly isn't going for food! There needs to be an investigation! The Salvation Army has better food! Now I know my Mom hasn't been exaggerating! Do not send your loved ones here! They will starve!

This community was completely awful, could not even consider this one. People were all in a room like they were putting on a show.

I would not recommend this community to anyone. The constant monitoring of my loved one's room was horrible, I would find dirty diapers under their bed, dirty bathrooms, missing phone, missing clothes all of this was prior to the pandemic. My loved one contracted COVID from the community and they had 96 residents that had contracted it in this community. My loved one was the 14th patient that died from COVID. They cut off visitation for family members in March and it seemed obvious they knew they had a patient infected then.

No cooking facilities so very limiting for those with more capabilities.

It may be that this facility's main focus is rehab, rather than long-term care, but it felt very institutional and depressing.

I would give them a zero but I had to rate them in order to post my review. Due to their care put my Grandma into hospice sooner. Her wound wasn't properly taken care of and the infection spread. No one noticed her staples had come out and didn't take care of her properly while after her using the bathroom. I will not stop until I have justice. My Grandma passed away yesterday. I'm well aware she's elderly but due to their "care takers" and "nurses" they all helped putting her into a grave sooner.

First of all don’t be fooled this is not a senior friendly place. The parking lot is behind a back door that has no sidewalk or stepping stones, makes no sense, and forget if it snows, my 82 year old handicapped mom was told she should get someone to shovel because they only do the front where the sidewalks are. She has had numerous plumbing issues with her toilet backing up and overflowing into the living areas and carpets and had to go with no toilet overnight because they move at their own pace. They know who is throwing non flushables in the toilet and will not address it with that tenant so the others suffer. Her pipe broke under her sink on a Saturday and she was told there was no one to take care of it and to call the police!! This place stinks!! Oh and the rent is sky high for what they provide which is basically a roof and 4 walls..stay very far away from this crazy place. It’s no better than an inner city tenement, it just looks nicer from the outside.