Appian Management

It's a beautiful place, but the food could be better. A bigger variety of food and more seasoning would be great. My parents are happy with their apt and room size. When covid is is over I would like to see more activities, on Wed they are participating in flower arranging and get take the flowers back to their room. I would recommend the community

Their management is decent but caregiver were terrible. They put her hearing aids in upside down several time, they skinned legs several getting her in and out of wheelchair because they wouldn't take the feet off the wheelchair. They bruised her arm up several times when lifting her out of the wheelchair. At night, the caregiver dropped her because he wasn't holding on to her, so I move her out. It they trained their caregivers properly, my mother would have still been there.

Extremely over priced. Staff just tells you what they assume you want to hear. Only a few employees actually follow through with what they tell you will be done.

Not quite what I was looking for.

I toured this community with my mom and it just wasn’t for her. There was nothing wrong with it the rooms were set up nicely and it was clean. The staff answered all my questions. But mom said it felt like a hospital she is still active and the people there were just sitting around in wheelchairs and she didn’t feel like it was the right fit and so we chose a different community.

Very nice staff but just did not compare in overall looks and feel with the others we visited in Salt Lake City. Less expensive than the other communities in SLC but more expensive than Utah County.

They’re a great place unless you’re elderly person has any specific health. We are no longer at this community. I love the new community that my mom is at. The staff was friendly though and it was clean a good value.

too crowded

We chose this community for my mom because she had a friend there and we thought it was going to be OK. Well It was rough in the beginning but they keep improving so we will give them time to iron things out with the management. In the beginning her meds weren't right and at the wrong times. The whole staff is new now and are trying to make things right. The caregivers are caring and helpful. Food is OK again we have a new chef and the food did improve. She enjoys the activities there they have many music functions and The clogging Grandmas came so that was entertaining. I think we are all on the same page now and mom is happy now. I wouldn't recommend this place though to anyone.

I would not recommend them at all. They lost my mother's dentures. They fed her Pine-Sol inadvertently. They lost her hearing aids. She did not get the care that I was promised.

It seems to me that my loved one is often misunderstood and ignored when she can't be understood. For many staff members, English is not their first language and it shows. I constantly hear employees speaking Spanish to each other. I don't understand how you can properly care for someone if you cannot communicate with them. I have spoken to management about this, but nothing changes. I have nothing against the language or culture, but it just seems insane to hire people who don't understand me when I talk to them and it makes me wonder how they can talk to and understand the residents that live there. It seems like the building is always working short staffed. It is expensive for nursing care where ever you go, but it isn't fair to my loved one to miss out on care because there aren't enough workers. We will be moving our family member out soon because we want her to have better care.

They were good at the beginning, but they weren't able to handle her needs. The majority of the staff was wonderful. One of the employees told someone who came to help my loved one, that they didn't like her, because she was too difficult. That was so unprofessional. They don't like when we visit too frequently. I have witnessed them telling families that they can't have a camera in the rooms. I think they like when people drop their loved one off and never return or only come once a month. That's how they make us feel. Our loved one doesn't want to push the call button. They had good activities, it wasn't all bad. They were clean.

I have quite a few bones to pick. First of all, they never do any activity with the residence in memory care they are constantly plopped in front of the TV when I go visit my love one, and on top of that, you walk in and see the CNA sitting down on their phones while you have residence asleep flopping over, watching TV. The fact that the CNA‘s in there does not speak English.( there is nothing wrong with that.) but if we can’t communicate about my loved ones care , how is my love One who has dementia supposed to communicate with them I had to wait 20 minutes just to communicate through a phone app. I still made know progress communicating with the aid . We will be pulling my Love one out soon .As we have already started to look for a facility that can accommodate our needs and wants for our Loved one .

We will be moving my loved one out to find another facility. They worked with house doctors and with my loved one in memory care, it seemed like their objective was to get my loved one totally sedated and zonked out to make it easier for them to handle. My wife had concerns about bruises on one of the residents, and then they didn't like that and they accused my wife of pulling my loved ones hair and then wouldn't allow my wife on the property. When calling the resident, the phone at the facility has terrible reception and we are not able to hear my loved one at all.

Do NOT take your family member to this place. My mom spent [fee removed] dollars for an assessment on my dad who had Alzheimer’s. They assured us he was a good fit and would accept him. Two days after we moved him in, we were told that he was sent to another facility as they could not handle him and he would need to be medicated before they could take him back. They said that they would take him back but my mom had to pay them for the entire month first, which she did. In the end they didn’t take him back and he was in their care for less than a week. They took over [fee removed] dollars from my mom and will not return any of the money. This place is cheaper than most out there, but it is for a reason. I also just found out that after my dad was moved in, they persuaded my mom that she had to sign an arbitration agreement. They took advantage of a an elderly lady that did not know what she was doing.

This is a terrible place, we had major issues with the overall value and cost, it did not meet any expectations. it was our worst experience we would not refer anybody to here it just fell completely apart. They did not have any full time staff there it was temporary and contracted out workers

I am compelled to let others know the complete incompetence we have experienced in dealing with this facility. My father has been residing here for about a month and a half. Within the first 2 weeks, the facility sent a text telling family members to come pick up our father because they couldn't handle normal Alzheimer's behaviors. My father was attempting to break out of the window in his room and later figured out how to trigger the door to unlock of their secure facility. They offered zero assistance in finding a new facility. It is a difficult decision to place your parent in a home and I think it's important that other's know our experience to avoid problems like we've experienced. This is even more complicated with the pandemic and need for COVID testing.

Do not put your loved one here. They don’t clean the rooms, wash the sheets or do any of the things that you pay for. They are also very expensive. Very bad experience!!

Stay away from this place. Honestly, I don't recommend it to anyone. My loved one was there at the Wentworth for five months. At first the administration is really nice to you and they tell you and convince you that your loved one will be treated well as a member of their family. Well, this wasn't the case. Our loved one was mistreated. We used to find her crying and we would wonder what happened but they would tell us all the time that she didn't want to cooperate and that she was difficult. Although we never had any behavior issues with her in the past at first we tried to talk to our loved one about how she should behave and explained to her their guidelines. I used to visit my loved one every day. I spent 1-2 hours each day at the Wentworth and the things I saw was not acceptable. They are under staffed and the residents don't have the care they are promised. The people who work there try to do their job the best way they can. On the other hand there other people there that if they decide they don't like your loved one, they will not help them at all or they would find any excuse not to help them. My loved one had been recently diagnosed with Alzheimer's and during the time she was at the Wentworth she was still able to do things on her own and was able to communicate. As time went by she declined a little and became incontinent. The CNA's started to complain about it. This was all new to us dealing with Alzheimer's and the stages that she was moving into. The Wentworth made it seem that her symptoms were not part of her disease. We even started to feel bad to the point that we had to clean the bathroom ourselves when our loved one had an accident. Teresa, one of the CNAs was horrible to our loved one and mistreated her numerous times and I saw her many times being rude to other residents there as well. Our loved one was moved to memory care without our consent or without letting us know of their decision. No one was in town to find out why she was being moved, the administration (Betty Anne) just called us and told us they were moving her to the memory care unit, The Stratford. They told us that at the assisted living they couldn't handle incontinence. While our loved one was in memory care she was very unhappy. During the summer it was 85 degrees inside the facility. I complaint to Mike (new director) but he didn't do anything about it. The rooms were dirty all the time with feces on the floor and toilet seat. Again we had to do the cleaning. The CNA's there were mean to our loved one except for a couple, like Judy, she was the only one who cared. Karina was so mean and heartless to my loved one. I don't know what she's working in that field. If you're wondering why we lasted seven months there, it's because we were on the waiting list on another facilities and were just waiting. BEWARE!! Don't take your loved one there. It's a HORRIBLE place!