Spring Arbor Management, LLC

Mom is staying active, she says the food is good. The staff is professional and friendly. Someone did break her TV, they replaced it until I got her a new one, but I did not find out about it until I visited mom.

I like that they check on the residents often, it's all inclusive, and have chauffeured shopping trips. They could improve on medicine dispensary.

I liked that the weekday staff had low turnover. In general weekday staff was better/more helpful and knowledgeable than weekend staff.

Love everything about the facility except for the food. Great staff, beautiful apartments but my dad hates the food?? Conveyed concern in a meeting but nothing has changed. Many residents complain about the food

They sent me a bill for over $[removed] & my mother hadn't moved in yet. They did make some changes & got it down to just over $[removed]. It was due to the clock starting. They seem really slow on taking orders & serving meals. They seem to be true with checking on her twice a day & twice at night. There seem to be plenty of medical people checking on her.

My brother was very comfortable in his room. He enjoyed getting out for his meals and socializing. He commented many times to me about the kind and caring staff.

The facility overall was a good place. Clean, friendly, good to residents. The bad points are as follows - food so so, communication was not good at all. Returned calls were not consistent and I would have to call numerous times to get a response. Residents would go in and out of other resident’s rooms and take things, which we would then have to replace.

We were attracted to them because of the room layout & size & location from my house. My parents are definitely high maintenance, which is not the case for many. Yes, I would certainly recommend Waterstone to others.

Be sure they get the medications straight and not order meds that are not needed. Also the mail order pharmacy will price match vs. other sources. I'm told the food is very bland so my mom takes her own seasonings.

Respite care was good. Staff was friendly. Always smiled & spoke to my husband. It took time to get his meds correct since my husband takes a controlled substance. This created multiple phone calls. The meals were good & my husband participated & enjoyed Bingo & movie time. I would recommend Spring Arbor for 30 day respite.

Nice and genuinely seemed to care about daddy. So many came through to hug him during his transition and hospice care I would recommend Wickshire Creeks Crossing.

The facility knew my parents were vegetarian before they moved in. It took about 2 months before they were always offered vegetarian choices and I still don't think the food is that great. I am not happy with the dentist that comes to the facility. I have had trouble with information not being past on the next day to other staff members. I am constantly checking to make sure that things are being done right. Frequently the trash is emptied and the trash bag is not replaced.

The size of the facility led me to think the service would be more personal. The staff was wonderful and the directors of the facility and the memory care unit were attentive and caring

Mom can be very difficult and belligerent sometimes. The staff are excellent dealing with her and redirecting to calm her down. They take good care of her even when she is in her moods. I feel welcome when I visit and they let me know what is going on with mom.

Waterstone has been a learning experience for us as this is our first assisted living facility interaction. You learn that no place is perfect but you have to look for what is better than the rest. This seems to be our opinion of Waterstone overall. Not perfect but better than the others and we would recommend them to other families.

We moved here and brought mom from another memory care unit. The administration and care staff have been very attentive to mom’s needs. The facility is clean and inviting. When we visit there have been some large activities going on including music and Hawaiian themed party. Our dad is very happy with the facility. Would recommend.

Everyone was incredibly friendly at Waterstone, and helpful when my sister moved in. Also, the new head of nursing is raising the bar on the support being provided by the aides.

My mom says the meals are so so. Too much starch for her. They often run out of things on the menu, is why I give it a 3. I would recommend this community to other families based on the experience we have had so far.

The staff has been there for years, some over 20 years. They are very engaged with the residents. and based on the experience we have had so far I would recommend this community to other families

Overall great place. Nursing care and organization is not the greatest and they seem to struggle with the food and cooks area but overall good. Based on the experience we have had, we would recommend them to other families.