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8.1
Review Score
655 Straits Turnpike, Watertown, CT 06795
The Ivy at Watertown is beautiful, we have no problems there at all, the services are fine and the rooms are beautiful. We have had a few meals there ourselves and they are really good. The activities also...
40 Court Street, Westfield, MA 01085
The staff are incredible. They understand dementia and approach each resident individually and highlights their strengths and interests. My aunt is happy, comfortable and among friends.
763 County St, Taunton, MA 02780
The onboarding could be improved. We had to iron out a few things over the first few weeks that I believe should have been dealt with on day one or two: laundry, hair washing regimen, communication on...
140 Franklin Street, Stoneham, MA 02180
My loved one is currently a resident at The Arbors at Stoneham. Overall, this facility is not a bad place and the staff try their best, they just need more help. The director of the Memory Care unit is nice...
130 University Dr, Amherst, MA 01002
My father is on the memory care unit: The staff is very willing to talk and listen to families. The activities staff try's hard to keep those who are able, active and involved in activities throughout the...
929 Memorial Dr, Chicopee, MA 01020
We are very happy with where our loved one is at, we would not move her for any reason. It is a lot of money but for someone who takes advantage of all the different amenities that are offered it is worth...
15 Meridian Street, Greenfield, MA 01301
It's a great experience. We picked this community, because of the good reputation and they are nice to deal with. It was close to me, and my daughter. I would recommend to others.
21 Broadway Rd, Dracut, MA 01826
The staff has been very good. The food is pretty good. The price is very affordable. My loved one is very comfortable, pretty content and happy to be there. I picked this community because the location is...
The Arbors is unique in that it is a third-generation family owned and run business with a well-established work ethic and the drive to make a difference in people’s lives. Fairness is of the utmost importance for family, pricing, staffing and residents. They work hard to provide a quality...
123 West Road, Ellington, CT 06029
The staff is very friendly and helpful. The housekeeping is excellent, they are right on top of things. Communication with family could be better, there are no regular updates from Nursing, you have to ask....
The Ivy at Ellington is the newest assisted living residential community from The Arbors Assisted Living Residential Communities. Ellington has its roots as an agricultural community as well as a resort community with Crystal Lake within its boundaries. Conveniently located in Ellington,...
Review Score
108 reviewsOut of 10
5 star
65%
4 star
24%
3 star
7%
2 star
3%
1 star
3%
A Place for Mom has scored Magnolia Management with 8.1 out of 10 using our proprietary review score based on 51 reviews in the last 2 years. Over all time, Magnolia Management has 108 reviews with an average "overall experience" of 4.4 out of 5.
Nice facility and staff. Costs much higher than one peer we've seen.
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The Ivy at Ellington in Ellington, CT
4.2
(10 reviews)
We toured was nice and the community is clean and maintained. The manager was not making us feel comfortable. They have a good menu and they offer activities. We wanted a community that made us feel comfortable and with the manager not making us feel welcome that would not be in the best interest for care for a friend
3
3
3
3
3
The Arbors at Greenfield in Greenfield, MA
3.8
(6 reviews)
The Arbors to be honest reminded me of College dorms for the elderly. We were not impressed especially for the cost each month. My loved one chose another community.
The Arbors at Taunton in Taunton, MA
3.9
(14 reviews)
From top to bottom this community needs improvement - especially with the house keeping, there are clogged sinks and unclean toilets. All the services that they offer are being switched - so everything that was promised and expected is not being followed through with. The activities are especially lacking - there is an exercise class at 9:30 and rosery at 10:00 with a couple random things like bingo and knitting after dinner.
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The Arbors at Greenfield in Greenfield, MA
3.8
(6 reviews)
If your loved one is a person who likes to be with people and stay active or needs extra care, i.e. physical therapy or a little help getting ready in the morning, then The Arbors may not be the place for your loved one.
5
3
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1
0.5
1
2
The Arbors at Dracut in Dracut, MA
4.1
(12 reviews)
I need greater than 1000 words to allow readers a complete understanding of what transpired with my mother. Let it suffice to say the treatment my mom received was deplorable and not what was promised by management. At the end, I pulled her out URGENTLY, as I did not expect her to survive much longer in their care. We were mislead, lied to, by the activities director and the executive director. The staff did the very best they could do, but one caregiver to 2 floors is dangerous and unacceptable. The focus at the Ivy is on profit, not resident care. It is my strong belief had the Ivy cared for my mother, providing her with the appropriate care promised by management, she would still be with me. I think the Ivy is a good place for people who have no memory loss, dementia, Alzheimer's, who can truly fend for themselves. If you have a loved one who is compromised mentally, in any way, the Ivy is NOT the place for you. As it's been said, buyer beware!
3
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The Ivy at Ellington in Ellington, CT
4.2
(10 reviews)
The Arbors is very expensive, but they never have enough staff to care for residents. I cook for my Mom, who has been there for about two years, her and always make enough for leftovers for a few extra meals. I write to nursing staff and leave notes in her room for staff to offer the leftovers to my Mom, yet they never prepare the leftovers for her (she doesn't like the food there) and I end up throwing out my Mom's favorite meals. Home cooked food is something she looks forward to. Staff, including the Executive Director, act like they are doing you a favor to simply do anything for your loved one. There have been multiple incidents where my Mom didn't get her medications (they were put in her microwave!) and ongoing theft. Management, enables rather than deals with these issues. When her refrigerator was broken, rather than replace it they put a huge bucket in the refrigerator which collected brown water that was leaking. I would not recommend this facility to anyone.
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The Arbors at Taunton in Taunton, MA
3.9
(14 reviews)
Stay away! They take your money, but do not take your loved one. So much greed, more concerned with the bottom line. Also, its probably it didn't work out for the best, there is only 2 aids for all 80 units, this can't be safe.
2
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0.5
The Arbors at Dracut in Dracut, MA
4.1
(12 reviews)
There are 9 total Magnolia Management Facilities.
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