Grace Management, Inc

Everyone is friendly. They are somewhat understaffed. Sometimes they have plenty of staff and other times they seem quite busy. On the weekends, there is one nurse/nursing assist, so it's no one to let you in. There is one person handling everything. Mom really likes the place, because they are nice, respectful and she is very comfortable. The cleaning has improved. The most important thing, is they are very understaffed, and there is a constant turnover. In addition, mom has missed hair and nail aptointments, due to not having someone take her or she arrives late and the stylists is backe dup.

This was a very dated community. The outside when you drive in was very pretty but when you enter it felt very dark and dated and then it was very expensive. We just did not get that feeling that we were looking for. The tour was nice and they showed us all around the community but it was just not the right fit for my loved one.

Our family had an in person tour and we were not very impressed at all, it just seemed very cold personality wise

This was a bigger community. It felt like a resort and this wouldn't have been a good fit for my loved one. The memory care was a tucked away unit inside the community.

I was not overly impressed with Sedgwick Plaza. The staff did not really stand out to me like they did at another facility. The apartments were on the smaller side and the setting is close to a highway. My loved one has a dog so she really would not have had anywhere to walk the dog. They did have a grand piano which she likes to play. Overall it just did not fit what my loved one was looking for.

The tour at this community was nice but we just knew that this community was not thee right fit for my loved one at the time. They gave me all of the information that I needed and answered all of my questions.

We had a virtual visit at The Shores at Clearlake, and I didn’t particularly like the person who gave the tour. The facility setup was very odd, and I didn't like the rooms. They felt very cramped and old. Also, there were no in-room bathrooms. They were all shared, which was a hard no for us.

We toured Woodhaven Village and the apartments were a little dated. The location is also further away than where my loved one wanted to be at.

To me, Palm Bay didn't feel like a homey atmosphere. The people didn’t seem really caring. They seemed nice enough, but not really genuine.

town village is primarily for much older residents who are in their 80's and up. it's also conducive to individuals with mobility limitations. the food service could be improved, as in the time between sitting down and being served. some of the food dishes could also use some improvement as well. the receptionist and/or concierge at the front desk are very friendly, but could be more helpful at times

Ok community.

Good community, too far from family and friends.

It would be nice if they had some stimulating activities for residents. Also, they are having a very hard time hiring kitchen staff. They are handing residents their meals in Styrofoam boxes and they have been out of a ton of things. Overall it has not been the best experience, we are disappointed.

During the tour there was hardly anyone around the community.

Our family had an in person tour and Sumter Senior Living is huge with several floors and different buildings. It was during covid so we are not sure if that was the reason, but on the tour we hardly saw any staff members so maybe they were having trouble with staffing. Also the lady we worked with was very sales and all business.

We toured with Heritage Oaks and it was a nice place, just not the right fit for my dad.

It wasn't up to my standards. The bed was terribly lumpy and uncomfortable. The staff were mostly attentive. If you pushed your button, they usually showed up, although they might say "Okay" and leave and not come back to take care of your issue. When I left, I was really glad to leave. For short-term it was okay, but I would not want to live there. The food was terrible, and meals were way too early, dinner at 4:30 and breakfast at 7:30. You got a shower once or twice a week, and I had to beg for that, which wasn't right. They just weren't very flexible. They cleaned the rooms pretty well once a week, but they didn't like to empty wastebaskets, which bothered me. The care staff were lovely people - they were the best part of my stay there.

I would recommend you visit the community, and speak to the staff and a few residents of different tenure in the community. The chef changed right before my loved one moved in and the food is overcooked and bland since the new chef has arrived.

Their assessment in the beginning was low regarding the amount of assistance my loved one would need. Within the first week of moving in, they raised her care level by three levels, which tells me they did that just to get us in the door. Since then, we've met with them to go over her care plan step by step, and they did take it down a level. I don't feel like the staff is all on the same page. And her personalized care plan isn't always referenced in how they take care of her. If anyone were interested in bringing their loved one here, that loved one should be either very self-sufficient or you would have to be willing to help them. We're very involved in assisting with my loved one's care plan, but we're hoping that gets better over time.

Our family was able to have an in person tour and it looked to us more like a nursing home that did not have that independent environment. Their sole focus on activities revolved around bingo. Also another concern our loved one had was not having access to food all the time, but they said they had plenty of opportunities to get snacks during bingo.