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Assisted Living
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Senior Living

Heritage Oaks

1100 German School Road, Richmond, VA 23225

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Heritage Oaks community exterior
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11 Photos available
Heritage Oaks in google map
street view of Heritage Oaks
Jackie - Loved one of resident/client
5.0

We have had a great experience! Everyone there is friendly, professional and willing to go the extra mile to make my dad feel at home! The staff communication with the family was very prompt, if not immediate.... Read more

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About the facility Heritage Oaks

The feeling of home welcomes you at Heritage Oaks — a lovely community offering independent living services in Richmond, Virginia. We understand that home is not only a place but a feeling and a way of life. Our community is filled with active and sociable residents who are eager to make the most out of every day. Everyone has different lifestyles and preferences, which is why we cater to your needs and desires. With our beautiful community, high-quality amenities, and robust life enrichment program, we strive to not only meet your expectations but exceed them.

Spend your time doing the things you love most here at Heritage Oaks. Enjoy the beauty of nature while reclining on the patio during warm summer evenings. Share a laugh over coffee with fellow residents in our on-site cafe or simply explore the beautiful neighborhood. With the freedom to come and go as you please, you’ll always have something to look forward to.

Community Amenities and Services

At Heritage Oaks, residents don’t have to worry about things like cooking dinner, sweeping the kitchen, or mowing the lawn. With regular housekeeping, linen, and maintenance services, residents can have peace of mind knowing their apartment will be kept in great...

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Senior Living Options Offered

Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Heritage Oaks is a community within Grace Management, Inc properties. See all Grace Management, Inc communities.

Pricing for Heritage Oaks

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Heritage Oaks

Health Care Services

Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Restaurant Style Dining

Room Amenities

Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Air Conditioned

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Indoor Atrium
Beauty Salon

Recreational areas

Arts and Crafts Center
Game Room
Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews

for Heritage Oaks
4.0(41 reviews)
Write a Review

Cleanliness

4.2

Friendliness

4.3

Meals & Dining

3.5

Care Services

4.1

Activities

4.2

Staff

4.9

Value for Cost

4.0

Overall Experience
18
13
7
2
1
Date Submitted
3
5
17
Reviewer
4
20
17
0
Care Received
41
1-20 of 41 reviews
Sort by

5.0
Jackie - Loved one of resident/client
Independent Living
November 21, 2022
Verified Review

We have had a great experience! Everyone there is friendly, professional and willing to go the extra mile to make my dad feel at home! The staff communication with the family was very prompt, if not immediate.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Heritage Oaks

November 29, 2022

Hello Jackie! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful that you enjoy and feel the warmth and friendship that permeates our community. We strive to create an exceptional senior living experience that includes making connections, providing the utmost care and support, and creating a sense of true community and friendship. We are honored to serve each resident that calls Heritage Oaks home! Sincerely, The Heritage Oaks Team


3.0
Karen - Loved one of resident/client
Independent Living
October 24, 2022
Verified Review
Our experience with Heritage Oaks

In the beginning [name removed] the admissions director told me that if my friend deteriorated and had to move out, he would not be responsible for the rent the following month. I talked to the administrative manager [name removed] and she said that was not true at all and it was not in their policy. So now he is responsible for the rent here and trying to get into another facility. The companion that helped out was extremely expensive with the services as well.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

4

Response from Heritage Oaks

October 26, 2022

Hello Karen! Thank you so much for sharing your thoughts and experience about Heritage Oaks. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at (804) 323-3800 or info@heritageoaksseniorliving.com at your earliest convenience. Sincerely, The Heritage Oaks Team


4.0
Anonymous - Loved one of resident/client
Independent Living
September 26, 2022
Verified Review
Right place at the right time

This facility is the right place for my mom right now. She's had no complaints. They keep the facility clean. Housekeeping is weekly and they do a good job. The food is good, it's good quality and variety. Communication with the family is good. One suggestion I have is better communication with what they have to offer like transportation and in house services. Even if they don't offer some of the needed services, a list of resources in the area for needs would be very helpful. Overall, I would recommend them to friends and family.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

4

Staff

4

Value for Cost

4

Response from Heritage Oaks

October 1, 2022

Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are dedicated to the long-term satisfaction and quality of life of our residents. We are continually evolving to meet the needs of residents today and tomorrow, and bring strength and stability to everything we do. We know that home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Heritage Oaks Team


4.0
Mike - Loved one of resident/client
Independent Living
May 9, 2022
Verified Review
Good Community

Our experience at has been pretty good. My loved enjoys being here. The community has lots of activities for the residents to participate in. My loved one enjoys the comradery and the social aspect of it. The food is really good. The housekeeping, changing of linens, all the meals, activities, transportation, the apartment, and utilities(except for a land line, cable, and internet) are included in the monthly price. The only downfall is the cell coverage isn't the best. The building has internet in the entry way, but it would be nice to have it in the entire building. There is a washer and dryer room on each floor. There is a kitchenette in the apartment for the residents to use.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Value for Cost

5

Response from Heritage Oaks

May 16, 2022

Hello Mike! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience that includes all-inclusive, restaurant quality dining, and a full spectrum of amenities and services catered to the individual. Our associates work hard to ensure that our residents experience senior living at its finest where it's not just like home, it is home. Sincerely, The Heritage Oaks Team


5.0
Pam H - Toured community
Independent Living
February 21, 2022
Verified Review
My Tour Review

This was a nice community but they did not have as many activities as we wanted. This community was also way more expensive. The tour guide was fabulous and had a lot of information but this was just not the right fit.

Response from Heritage Oaks

March 19, 2022

Hello Pam! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are grateful for the compassionate and caring individuals who are dedicated to supporting an exceptional senior living experience at our community. We take pride in our people-centered approach to all aspects of our senior living community. Thank you for being a part of our family and making a difference every day!! Sincerely, The Heritage Oaks Team


4.0
Teresa - Loved one of resident/client
Independent Living
December 15, 2021
Verified Review
Great Value for the Price

I would recommend the community to others. There are big apartments and the residents have three meals a day here. This is a great value and close to everything. There are lots of storage areas. It is very secure. The food is good, the service could be improved though.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

3

Staff

5

Value for Cost

5

Response from Heritage Oaks

December 20, 2021

Hello Teresa! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We have the distinct honor and privilege to be of service to seniors at Heritage Oaks who call our community their home. This is our time to be a beacon of comfort, truth, and reassurance for all of our neighbors and we do not take that lightly. We are grateful to be recognized for providing exceptional senior living support and care each and every day. Thank you for your recognition of our hard work and commitment to being the best! Sincerely, The Heritage Oaks Team


4.0
anonymous - Loved one of resident/client
Independent Living
November 8, 2021
Verified Review
Great place for your parent

This is not a bad community for your loved one. they have a lot going on and they are very attentive with the residents. I would recommend this community for your loved one.

Cleanliness

4.5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

2

Response from Heritage Oaks

December 14, 2021

Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We have the distinct honor and privilege to be of service to seniors at Heritage Oaks who call our community their home. This is our time to be a beacon of comfort, truth, and reassurance for all of our neighbors and we do not take that lightly. We are grateful to be recognized for providing exceptional senior living support and care each and every day. Thank you for your recognition of our hard work and commitment to being the best! Sincerely, The Heritage Oaks Team


3.0
anonymous - Loved one of resident/client
Independent Living
October 22, 2021
Verified Review
Disappointed so far

It would be nice if they had some stimulating activities for residents. Also, they are having a very hard time hiring kitchen staff. They are handing residents their meals in Styrofoam boxes and they have been out of a ton of things. Overall it has not been the best experience, we are disappointed.

Cleanliness

3

Friendliness

4

Meals & Dining

0.5

Care Services

No data collected

Activities

2

Staff

No data collected

Value for Cost

3

Response from Heritage Oaks

December 16, 2021

Hello! Thank you for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience. We would love to hear more about your experience so we can best address any questions you may have as we continually desire to provide the best in service and support to all who call our community home. Please feel free to contact us anytime at (804) 323-3800 or info@heritageoaksseniorliving.com. Home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Heritage Oaks Team


5.0
Bob A - Loved one of resident/client
Independent Living
October 6, 2021
Verified Review

We received very friendly, and good information upfront. There weren't any surprises. The staff are easy, accessible to work with. Some of the activities include crafts, Wii bowling, outside performances, monthly birthday parties, bingo, games, and more for the residents to choose from. They also have transportation on a first come, first serve basis. They will take the residents to stores, and doctor appointments when needed.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5


3.0
anonymous - Toured community
Independent Living
September 7, 2021
Verified Review
Tour of Heritage Oaks

We toured with Heritage Oaks and it was a nice place, just not the right fit for my dad.

Response from Heritage Oaks

September 9, 2021

Hello! Thank you for sharing your thoughts and experience about Heritage Oaks. We strive to provide an exceptional senior living experience. We would love to hear more about your experience so we can best address any questions you may have as we continually desire to provide the best in service and support to all who call our community home. Please feel free to contact us anytime at (804) 323-3800 or info@heritageoaksseniorliving.com. Home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Heritage Oaks Team


3.0
anonymous - Toured community
Independent Living
August 18, 2021
Verified Review
My review of Heritage Oaks

Our family was able to have an in person tour and it looked to us more like a nursing home that did not have that independent environment. Their sole focus on activities revolved around bingo. Also another concern our loved one had was not having access to food all the time, but they said they had plenty of opportunities to get snacks during bingo.

Response from Heritage Oaks

August 19, 2021

Hello Anonymous ~ We take reviews of our community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. We strive to provide the best senior living experience for all our residents who call Heritage Oaks home. Our dedicated team of associates are proud to provide a robust, enriching calendar of events and activities with a variety of engaging life enrichment programming. We provide purposeful, creative, social and meaningful options for our residents including outings to the greater community with reliable transportation. We also have many who participate in popular events like Happy Hour, Bocce Ball, Bowling, Coffee Chat, Health Talk, Devotions, and much more. We pride ourselves on providing options for everyone and listen to residents' feedback to tailor our programming to fit their desires. Our All-Day Dining program provides nutritious, delicious meals and snacks throughout the day how you want it. We would love to welcome you back to our community any time to discover the many opportunities for connection, fun, and friendship here. Please feel free to contact us directly at 804-323-3800 or info@heritageoaksseniorliving.com. Also, you may download a monthly calendar of our events any time on our website: www.HeritageOaksSeniorLiving.com. Sincerely, The Heritage Oaks Team


5.0
anonymous - Toured community
Independent Living
June 15, 2021
Verified Review
Tour of Heritage Oaks

We toured Heritage Oaks and the lady who showed us around was very sweet. It is a nice, big facility with large rooms and we really liked it. It is in an area that is on no land so she would not have been able to go out for walks and it is not in the best neighborhood so we went with another facility.


3.0
anonymous - Toured community
Independent Living
June 7, 2021

I believe my mother would like living at this facility. She would like the location and the rooms. There were a few negatives at this facility. We were taken to the second and ground floors, where I noticed little flying bugs around. My sister was with me on this tour, and she overheard 2 residents stating that “there are another one, they don’t know what they are getting into”. When we were checking out, I talked to a resident at the front desk. I asked how long had she lived at Heritage Oaks, and she stated 2 years. Then she said 2 years too many. She continued to say she moved from [location removed] to Richmond.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


5.0
Robin - Loved one of resident/client
Independent Living
April 29, 2021
Verified Review
Highly Recommend This Facility For Your Loved One

We've liked the friendliness and helpfulness of the staff, and the quality and size of the rooms. It's very clean and open and well maintained. It's a nice sized apartment with plenty of room. The master suite is really big, with a nice bathroom. For the money, it's just really a nice apartment. Probably the only drawback is there are no patios or balconies. But for the price and the size, it was a tradeoff. The staff have been exceptional with communication. It's been kind of limited with Covid what we've been able to see. I know that they're offering plenty of activities, I just don't know what my loved one is participating in specifically.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5


5.0
Larry W - Loved one of resident/client
Independent Living
April 19, 2021
Verified Review
Highly recommend

We chose Heritage Oaks because when we walked in it was very clean and beautiful. Connie the manager was so personable as well and they just had everything my mother needed. The apartments are very nice size with great closet space. They are willing to give you extra help when you need it which is nice. The residents are also very friendly. They do have a good variety of foods on the menu and I would recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

No data collected

Value for Cost

5

Response from Heritage Oaks

April 23, 2021

Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. We are dedicated to the long-term satisfaction and quality of life of our residents. We are continually evolving to meet the needs of residents today and tomorrow, and bring strength and stability to everything we do. We know that home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Heritage Oaks Team


5.0
EO - Loved one of resident/client
Independent Living
February 12, 2021
Verified Review
a great place to live

The staff is very friendly and the food is liked by my loved one. There are inside activities being offered even during Covid and I would definitely recommend this community to others

Cleanliness

No data collected

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

No data collected

Value for Cost

5

Response from Heritage Oaks

March 5, 2021

Hello! Thank you so much for sharing your thoughts and experience about Heritage Oaks. Our exceptional and caring associates work hard to ensure that you experience senior living at its finest. We are honored to know that when residents move into our community it's not just like home, it is home. Sincerely, The Heritage Oaks Team


2.0
SI - Loved one of resident/client
Independent Living
February 11, 2021
Verified Review
beware

Your loved one must be totally independent if you want to live here. The apts. are not set up to accommodate any in wheelchairs or people that may need assistance. If your loved one is totally independent I would recommend this community. If your not independent you will need to pay for outside care giving

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

1

Response from Heritage Oaks

March 5, 2021

Hello Thank you so much for sharing your thoughts and experience about Heritage Oaks. Heritage Oaks is owned and operated by Grace Management, Inc., a senior housing management company. Our services and associates have been widely recognized and received numerous praise and recognition from review forums in our industry. We take all reviews of our company and communities very seriously. We are sorry to hear about your recent experience. We apologize that this experience did not meet or exceed expectations. We are already taking steps to address this issue and would like to follow up with you further regarding this matter. You may contact us directly at [removed]. By contacting us directly we can best discuss the most accurate information. Thank you! Sincerely, The Heritage Oaks Team


3.0
anonymous - Loved one of resident/client
Independent Living
December 4, 2020
Verified Review
Not Sure

Hertiage Oaks is a nice place to live. There have been some issues along the way we had with my loved one and this community. I now only go to the Director of the community to get resolution for any of our problems I'm not sure if I would recommend anyone to go here.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

2


5.0
anonymous - Loved one of resident/client
Independent Living
October 9, 2020
Verified Review
The Place to Live Is Hertiage Oaks

I would tell people that it is one of the best places for your parents. The community is beautiful, very clean, the staff is attentive. I give the food an A plus. They have several activities and the staff is very friendly and they get to know the families quickly. The residents are very friendly. They have been on lock down and this has kept COVID out of the community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Oaks

October 14, 2020

Thank you so much for sharing your thoughts and experience about Heritage Oaks. Our exceptional and caring associates work hard to ensure that you experience senior living at its finest. We are honored to know that when residents move into our community it’s not just like home, it is home. Sincerely, The Heritage Oaks Team


5.0
Denita C - Loved one of resident/client
Independent Living
August 26, 2020
A good choice

We chose Heritage Oak for a couple reasons. 1. the apartment itself 2. the price 3. the proximity to me. The bedrooms are larger from where my mom moved from, they also have very spacious closets. I have not eaten here as I moved her in during the pandemic, but my mom has said the food is pretty good, the menu offers 2-3 choices per meal. They have provided activities in spite of the pandemic, some of these includes bingo, movies, birthday parties.They have remained 100% COVID free this entire time. I would recommend this community because the residents are very friendly and my family is very happy with this choice we made. We wish the move wouldn't have been during the pandemic but they did a great job. They had a wonderful plan of how to move her in during the restrictions.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 41 reviews

Neighborhood around Heritage Oaks

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Heritage Oaks

Heritage Oaks offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

Heritage Oaks has received an average review rating of 4 based on 41 reviews. See all reviews.

Call (804) 323-3800 to reach a resident at Heritage Oaks.

To reach a resident at Heritage Oaks call: (804) 323-3800



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.