The Shores at Clearlake

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The place is beautiful. Common areas are well kept. The apartments are nice but a little smaller than some I have seen elsewhere. Also, the place I am comparing it to had pull cords in both the living room and bedroom areas as well as the bathroom. Shores didn't have one in the living room. They also don't come with a seat in the shower. Cable is included, which is nice. I wish some of the rooms actually opened onto the beautiful courtyards, but they can be accessed through the common areas. I saw some residents ready to play bingo, but the bingo caller had not shown up. I hope he/she finally did! They were in the process of training some new staff in the multi-purpose/media room, so I didn't get to see that. This is a place I might actually consider for my mom.

We toured The Shores and it seemed like a very nice place. It would have been a contender, but I was looking at reviews online and this facility did not get very high ratings.

We have had issues with administration not returning phone calls and issues with them keeping us updated on care issues and medication problems. We are going to be looking for a new facility and would not recommend to others looking.

We have had a few issues along the time, however everything was resolved in a timely manner and they worked so well with us to get those issues resolved. The staff members have done a pretty good job given this past years circumstances and we have a really good rapport with the executive director, she has been great.

Favorite! It had more of an apartment feel, loved how social the community is, rooms were fantastic, loved that it included laundry. Price is slightly concerned though.

Do not send your loved one here for memory care. The staff Is so poorly trained that they cannot provide quality care for residents who have dementia or other memory issues. The place is deceptively beautiful and they have a World Class chef but the amenities only serve to mask the sub-standard care.

The Shores is hard to get a hold of to let me know how my grandmother is. I can check on my grandmother during business hours, it is after hours that is hard to get a hold. The low numbers are low for COVID, but they won't let her go outside. I had to ask for the rent to be lower, ins They aren't allowing my grandmother to go to dining room. She is also coupe up due to COVID-19. I feel like the residents are felling like prisoners due to no activities.

Comparatively, I have looked many places and I would say it looks great, but looks are deceiving, it is not what it appears to be. I have been very impressed with the caregivers. The caregivers are good and caring but stretched to the limited and they are understaffed. It is not a medical facility in any way, shape, or form. The important and specific communication from management to the families is non existent and ,in fact, they are unresponsive.

They definitely are not for someone that needs a high level of care or skilled nursing care. The caregivers wanted her to be more independent than she was capable of doing. They were several things we paid extra for and do not believe they were being done as expected, including dog walking and daily trash pick up. At the time, we chose this community because is was beautiful, they has a two bedroom apartment available, it was close to our family, and the food was delicious.

Explored all the assisted living facilities in and around Clear Lake, Texas. Selected The Shires for my mother. After three months as a resident, absolutely made the right selection.