Elderwood Administrative Services

I have not had complaints but due to COVID, they have not been able to do activities as much. Everyone has been very cooperative. We picked this community because of the physical distance and value for money.

Everything is great overall here.

The facility was nice, and pretty. They had nice activies. The administration was friendly and helpful.

[name removed] gave the best tour and was genuine. The food is wonderful and the staff attentive. Highly recommend!

We felt the floor plan would be too confusing for my loved one. The outdoor spaces didn't have any incorporation of nature. Good for an individual who enjoys a village locations.

We have had a very pleasant experience so far. The peace of mind has been wonderful. My loved one has been very happy here. The staff are very helpful, and helped with a smooth transition into this community. The staff communication with the family is very good. The community is able to provide medication management, bathing, dressing, and hygiene care is some of the care they are provided.

My mother had some health issues in [date removed] and was no longer able to live at home. We checked out a few assisted living centers and thought that Elderwood at Vestal would be a good fit. As a matter of fact it has been even better that I had imagined. The staff is very thoughtful and caring, and has helped my mom through a few difficult transitions, including one (temporary) hospital stay. My mom likes that it's pet friendly (she has a cat!), and I really do sleep soundly at night knowing she has such excellent care. I cannot endorse Elderwood at Vestal enough.

My family member loves it there. If she needs help with little things here and there, they help. She loves how friendly the staff are, and she enjoys the residents as well. The facility is clean and has an upscale look to it. It's all wood, so it looks kind of like an old men's club. Really her only complaint is the food, but she likes spicy food. They do offer hot sauce though if you ask for it.

This place is fantastic. The meals are fabulous, they are very accommodating to what they want to eat and not eat. They strive to make everything great for them. They offer activities everyday. My loved one does not partake but they do offer a calendar. The staff is very friendly and welcoming. They show you where to go, they take the initiate to help you with whatever you need. The staff are very nice people.

My mother had a procedure and they would not take her until a tube was removed. I had to emergency place my loved one and could not wait for the tube to be removed to place her. We had to go with a different community.

The admissions process was painless. They were very helpful. They were detailed with lists that we needed for a smooth transition upon move-in. They were very helpful for my family member, who has memory loss, to acclimate to the facility. He absolutely loves the food, to the point that we don't even bring him food anymore. He tells us he doesn't want it. With his memory loss, the staff, is very accommodating and kind. We have not had one complaint in the time that he's been there.

it's going okay with my loved one being here so far. i've personally spent some time at another Elderwood community and did not like it. they have several locations, and this one gets a FIVE!

I looked at some other facilities and I liked Elderwood because everyone was nice and happy to show me around. It is also a smaller facility which fit what I was looking for. The room sizes here are very nice and spacious. The activities are outstanding, they have so much to offer. For the shortage of help, they are doing a fantastic job. I would recommend them to others and already have.

The admissions was very attentive and answered all of our questions. They allowed an enhanced living situation to assist with the care of my loved one. They did a great job at welcoming my loved one in to the community.

We chose Elderwood Village because it is a beautiful facility and they were able to meet her needs. The location is also close to our home. The staff are very transparent and we really appreciate that. I would definitely recommend to other families looking.

I haven't found a better place around. If anybody wanted to go to a place for assisted living, I would highly recommend Elderwood Village at Colonie. It's so easy to get along with everybody there. The food looks delicious. They always have stuff going on. They have a big white board where my loved one can see what's going on every day. And if she's hesitant to participate, the caregivers will say "Come on, let's go try this!" It's the best bang for the buck you can possibly find. We visit about twice a week, and it's very peasant there. There's nothing I can say that's wrong with the place. The only thing that would make the whole thing easier is if I didn't have to fill out the Covid slips when I go in to visit. But I understand the need for them, and I very much appreciate that they're keeping everybody safe.

During the time our loved one was there, we liked how it was a smaller environment. Our loved one got really good one on one time with our loved one. The people were very kind and caring and very understanding. They worked very well with our mother while she was there.

They did a great job managing all the questions and also figuring out the right funding algorithm for my loved one to be there. They made it very simple to move in. And I gave them some challenges. My mother loves it now. She was very against it before moving in, and she had a really difficult time adjusting. But now she's very interested and enjoying herself. Shel likes the layout of her apartment, and she has a patio she enjoys. She also likes the large bathrooms. They come and clean on Thursdays, and she thinks that's amazing . It's just very quiet and comfortable and safe. And that's taken a big load off of her mind.

We chose this facility because they offered to pick my aunt up at the airport and are very willing to help in any way that they possibly can. She has been very happy and she has no complaints. They have been so helpful especially with me being distant and her needing extra assistance. They are still coming out of covid so all activities are not open, but I know they will start to open up as things relax more. She says that the food is fantastic and she really enjoys it. I would recommend to others.