Sunrise on Providence

5114 Providence Road, Charlotte, NC 28226

Over 300,000 Families Helped

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street view of Sunrise on Providence

About the community Sunrise on Providence

In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living services. From assistance with activities of daily living such as eating, bathing, dressing to medication monitoring, Sunrise provides residents with the help they need. Residents maintain the same privacy in their new home as they enjoyed in their own home. At Sunrise, we encourage residents to challenge themselves while offering the assistance they need. We encourage family and friends to be involved, to visit frequently, and to invite residents on outings to community events. This innovative approach to senior care is designed to maintain independence and dignity, yet is balanced with the comfort and security that comes from knowing experienced help is close at hand.

Senior Living Options Offered

Assisted living
Memory care

Pricing for Sunrise on Providence

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Sunrise on Providence

Community Details at Sunrise on Providence

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas


More on this community

Reviews for Sunrise on Providence

3.8

(43 reviews)

Write a Review

Cleanliness

4.0

Care services

3.8

Staff

3.5

Meals & dining

3.5

Activities

4.0

Value for cost

3.7

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1-20 of 43 reviews
4.0
August 11, 2021
Evelin G - Child of resident/client
Under hospice care

Sunrise is a lovely community meant for someone who needs minimal care. Mom needed more than that an i am not positive that she received it. They don't even provide signaling devices to call for help


5.0
June 8, 2021
anonymous - Loved one of resident/client
Working well for my dad

We chose Sunrise on Providence because of the set up of the reminiscence care that they had. The staff members here have been excellent with communication. My dad really enjoys the meals here and I would recommend them to others looking.


4.0
April 27, 2021
Anonymous - Toured community

Went on a tour last Friday. Liked what I saw and am considering this as an option.


4.0
April 1, 2021
anonymous - Child of resident/client
Would recommend this community, but communication needs improvements

Our loved ones are not that happy with the meals they serve, and with the covid restrictions our loved ones have not been able to participate in the activities. We would recommend this community but there needs to be a huge improvement with the communication between the residents families. That is the biggest problem we are having.


1.0
March 22, 2021
BL - Child of resident/client
Deceiving and Uncompassionate

They appear to be very caregiving when I talked to them. However, my loved ones got Covid there and were hospitalized. I was allowed to see them at the hospital but not at Sunrise. Unfortunately, they were asymptomatic. They were in the hospital for reasons other than Covid. They deteriorated enough they could not go back to Sunrise. So we had to move them to a skilled nursing facility. I had to fight with Sunrise to go in to get their belongings. They wanted to throw them on the curb. When I got to go in, what I saw was horrifying. Her chair where she sat all the time had dried skin cells all over the headrest, there was filth in the shower. My loved ones told me they were never showered, just sponge bathed. The wheelchairs had food on them. When moving out, I asked for their clothes, and Sunrise packed up a laundry basket full of clothes that were stained, and there was vomit on the shoes. Prior to Covid when I was allowed to come in, things were better. They seemed very pleasant and helpful and accommodating to get us to move in there, but afterward everything changed, and I'm not sure how much of that was due to Covid. Our whole time there was during Covid.


4.0
January 14, 2021
anonymous - Child of resident/client
Verified Review
My experience with Sunrise

We chose Sunrise on Providence because of the location, the availability, affordability, and they have a good reputation. The room sizes here are decent, they are good for her needs. Right now we are having communication issues so that has been frustrating, it is due to new management. Overall I would recommend.


1.0
December 22, 2020
Karen - Child of resident/client
Nice Place, Needs More Help

The staff is limited, they need more staff. My loved one having to wait for assistance for 45 minutes wasn't a good thing, and more than once. The staff was upfront and friendly from management down to the caregivers. They just don't have enough staff.


3.0
December 11, 2020
Anonymous - Loved one of resident/client
Verified Review
I would not recommend this facility

We chose Sunrise on Providence at the time because they were able to accommodate a hoigher lift. Another reason was that it was close to where I live so I could see him on a daily basis. My loved one was here a little over a year, initially we were pleased with the care and attention, but I was increasingly displeased. I do not think they handled the pandemic well, there were a lot of covid cases as well as they stopped doing all activities. The food here was not good, they did not have good quality meals or variety in their meals. They did have some very good staff members here, but as far as day to day care goes, a lot of them did not seem to care that much. I would not recommend this community at the moment.


4.0
October 6, 2020
Brooks Platts - Loved one of resident/client
Sunrise on Providence review

The facility itself was very welcoming, our loved ones room was very welcoming as well. This was a very nice place for her to be. We would recommend this community to a family or friend. Our only issue we had was the parking, it really sucked. They are kind of land locked so they just did not have enough parking.


3.0
August 28, 2020
Anonymous - Loved one of resident/client
Would not recommend this community

The rooms at Sunrise community are pretty average sized. The food was also about average. One thing we really liked when we first looked at this community was the friendliness of the staff and residents.


1.0
September 12, 2019
Anonymous - Loved one of resident/client
Mom and Dad came back home

It took to long for someone to come and assist getting up and go to the bathroom

Response from Sunrise on Providence

September 12, 2019

Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email information(at)sunriseseniorliving(dot)com with further details so we may follow up. Thank you. - The Sunrise Team


3.0
November 11, 2018
Ats2 - Loved one of resident/client
Home for parents

We have been most disappointed in the dining room staff. They do not explain what is on the menu to the residents and just bring them what ever food they had the day before. Also, the staff does not encourage the residents to participate in activities. Most residents are not aware of the activities because of poor communication. The nursing staff are not available 90% of the time. You can never reach them when you have a question or concern.


3.0
February 23, 2018
Anonymous - Toured community

The layout was confusing, even for me. I can't help but wonder how it would be for someone with Alzheimer's to try and find their own room, even with the picture boxes. The over all lighting seemed dark. The upper levels were bright and cheery alone with the staff.


5.0
December 8, 2017
Anonymous - Toured community

love this place! the initial estimate was out of our price range, but the sales director worked with us to fit in with our budget


4.0
August 16, 2017
Anonymous - Toured community

Lovely facility. Well maintained and residents appear well cared for. Rooms where large and that is reflected in the pricing. I think the size of the residence would overwhelm my mother.


4.0
June 4, 2017
Anonymous - Toured community

Director of Sales very knowledgeable and helpful. Staff very courteous. Two people eating lunch came up and told me how good the food was and how well they were taken care of. This was the first facility we've toured and Mom may be more suited to an independent living arrangement at this time. Good info to have when assisted living becomes necessary.


1.0
April 20, 2017
Anonymous - Loved one of resident/client
Verified Review
Oversold Themselves

We are not having a good experience in this community. They really oversold themselves. They have not followed through with many of the things they promised us in the beginning. They are slow to respond with help if the someone needs it. I will be considering other options for my mother, and her needs overall.

Response from Sunrise on Providence

May 1, 2017

We are sorry to hear about your experience at our community. We take your comments very seriously and would like to speak with you further. Please email information (at) sunriseseniorliving (dot) com with your contact information so that we can reach out to you. Thank you, The Sunrise Team


4.0
March 15, 2017
Anonymous - Toured community
Verified Review
I Valued the Tour

I thought I had a great tour of the community. It was helpful to have this set up for a tour. After considering my options, this was not going to work within our budget.


5.0
January 27, 2017
dear daughter - Loved one of resident/client
A place where elderly are well cared for!

My parents have lived here for 3 months after moving here from a similar facility in florida. Having spent much time in long term care facilities in both Florida and new York, I have to say I've been very pleased with the care my parents are receiving at Sunrise on Providence. My parents receive different levels of care where my father is mainly independent while my mother requires more hands on care. I have been there at many different times on both weekdays and weekends and have been generally impressed with the care and respect I've seen all residents get. The place is kept clean and inviting and all staff from maintainence to caregivers, nurses and even executive staff go out of their way to help and care for the residents. The food is pretty good for an institution and they try to involve residents in activities. When something isn't right, they make a prompt effort to fix it. I feel that they genuinely care about the residents, and though I usually visit a couple times a week, was very pleased to find my parents well cared for when I was away for several weeks.


0.5
January 20, 2017
Anonymous - Loved one of resident/client
Worst PLace

This is the worst place..my friend has been here for awhile. Everyone here is so unhappy. The staff changes every week. I wouldn't let my family live here. BEWARE~....they have been turned into the state and DSS.


Neighborhood around Sunrise on Providence

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Sunrise on Providence in google map

Frequently Asked Questions about Sunrise on Providence

Sunrise on Providence offers Studio, 1 Bedroom and Semi-Private. Learn more.

Sunrise on Providence has received an average review rating of 3.8 based on 43 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.