Brookdale South Charlotte

Overall, they've been very good. Our loved one has had some issues with falling, and I don't feel like they get to her fast enough. But the staff is very responsive once you address an issue with them. We've talked with the Executive Director and the Medical Director, and they've been very helpful. They're very good about medications and talking through any concerns about that. The facility is very nice, very clean, and accessible. Our loved one likes the food. If a resident can't go down to the dining room, they will actually deliver food to the rooms, which is a big plus for us. I feel like it's a pretty good value. They really worked with us on the cost.

I liked Brookdale South Charlotte secondly. The biggest thing that decided us was the place we chose was smaller, with not as many people Also, the room my loved one would have had at Brookdale would have been on the 2nd floor and not as accessible for him. And it wasn't as visually appealing as where he ended up. He has a porch outside his window with nice views there. Plus concessions on pricing were better at the place we chose than at Brookdale. We liked everybody we met on our Brookdale tour, and I thought it was a really nice environment. We almost chose them, but it was size that was the deciding factor. Brookdale had one centralized dining room, whereas the place we chose has dining rooms for each hallway, which makes it feel more homey.

I met with [name removed] who was very helpful in understanding the facility and next steps. I would have preferred an apartment or at least a one bedroom, but all they had available was a one-room suite. Overall, a nice place and has good potential. Very clean and the staff was extremely nice. Good price point.

Bottom line: not happy here The disappointing: Inconsistently deliver agreed upon services including bedding changes, showers, clothing changes, and laundry. Staff say that they are “too busy” to help. High turnover among staff. Dining service is slow- again due to understaffing. Residents sometimes wait >30 minutes in the dining room to be served. Sometimes the Executive Director I helps out serving food. Activities are also inconsistent - some days are pretty sparsely planned, while other days are enriching. Food is pretty good.

My husband was at Brookdale South for several years. One of the aids would hurt him every time she had to change him. He would tell her to stop hurting him and she just kept going. Finally one day she got mad and flogged both of us. On another occasion my husband rode on the Brookdale bus to Target. [Name removed] the manager was driving. When she loaded the bus to return to Brookdale, she did not lock down his electric wheelchair. As she pulled out of the Target parking lot at Stonecrest the wheelchair turned over on top of my husband and she drove him up Rae Rd with the 150 pound wheelchair on top of him and his head banging on the bus floor. He had already had 2 strokes. He had a concussion and large hospital bill. Needless to say he has been moved to another facility.

So far, so good. We have my wife's aunt there. She has been in residence about two weeks. The staff is very attentive to any concerns we have and to our aunt's needs. We have been impressed with the professionalism of the staff and management. They had a program worked out for our aunt to get her socialized and involved in activities from the moment she arrived.

This is a beautiful community and the staff here did a great job showing us around, they took their time and they answered all our questions. My dad just did not feel comfortable with the multiple story build or having to work with the elevator. I would suggest that you schedule a tour and see the community for yourself.

We had a loved one placed here and they declined severely while there. Only to improve once moved to another, more professional and supportive Dementia Facility. If your loved one requires 1:1 care, forget it. We noticed how other memory care residents were treated and they are ignored for the most part. The only residents that did well were 1. were mobile, and calm. 2. immobile and limited to a wheelchair or 3. in the early/mid stages of the disease. What we did see was residents caring for each other more than the Aides cared for them. Often left alone in groups, unsupervised, when residents called out to an Aide, they would continue to keep on walking and ignore them - unless we said something. There is a water fountain, but no one knew how to use it. We did NOT see them being given fluids every hour. Only with meals and medicines and the medicine fluids are tiny little cups. We would have to direct an Aide to get someone to get a beverage i.e. Bottle of Water. NO water available anywhere else unless they know to navigate to their room and drink from the sink via a cup. However, late stage dementia patients need to be reminded/directed to do that as anyone with experience knows. This facility is terrible and I would not recommend them at all. Only after the money ,not the care of the resident. Brookdale is also the same chain with lawsuits against them in Florida and California for [Removed].....its a chain, there are hidden fees that they don't charge until you enter. Then the 'level of care' and cost rise. Its an a la carte pricing structure. Activities? TV is on, Music is on, sing alongs that is pretty much all we saw. You might get one aide that was truly committed to what she was there to do, but we saw other residents pay to have Sitters/CNAs et al come in to care for their parents. THAT is ridiculous! You're paying for the care already....

This is a very nice community and the staff here did a great job showing me around, they took their time with my tour and they answered all my questions. There were a lot of amenities for the residents to choose from and I think my mom would have liked being here, there just was not any availability when I was looking. I would recommend you take a tour.

We toured the Brookdale South Charlotte and the staff was friendly and knowledgeable. The community looked very clean and inviting. We were looking for a smaller community as my dad is blind and needs closer supervision and the resources to care for his needs.

I toured this community for my mother, and her needs. My tour went pretty well overall.

I had a pleasant tour of Brookdale South charlotte. The facility was clean and well maintained. Everyone there was friendly and the tour guide was knowledgeable. It was a good choice but I found another community that fit my husbands needs best.

My husband could not wait to get back to Brookdale while he was in rehab. He is doing as well as he can with nurses who are monitoring his leg. I get informed of any changes. He gets along with all the staff and likes to have fun with the staff who help him. They walk with him to dining room and he thinks the food is good. The location works for my daughter and I, which is the main reason I choose them.

We are very satisfied with my aunts move to this community. She has adjusted very well to it, and they are caring for her very well. The staff is wonderful, they are very helpful, and kind. She has improved very much since her move, she has gotten better everyday. There are plenty of activities available, she is having a good time. I have tired some of the meals, and the food is excellent. This is a community I would highly recommend.

The staff has been great here. They do offer me a lot of activities, but I am not in to activities. The food was okay it could have been better though. All in all everything was fine. I would recommend them to friends.

this must be old reviews the care staff is great the price is to high and they all about money her the nurse is lazy and the Ed is rude and not friendly.. Dont go here

Welcoming atmosphere and super friendly staff. Always helpful and attentive. I was comfortable the first time I came to tour and see the community. Just moved my Mom in three days ago and while she is adjusting, she has been engaging with staff and has been very complimentary of her care.

I toured this community while looking into care options for a loved one. The person who gave us the tour was very helpful and knowledgeable, however, I wasn't a huge fan of the facility itself. It just seemed a little dark and gloomy inside.

Chanel has been absolutely fabulous. She didn't just help me get the room and get her in, she has helped with the emotions that come with it. I couldn't recommend her high enough to anyone. She is fabulous! The food is quite good. All of the people that we have encountered, which would include the maid, the caregivers, the activities coordinator, they always speak to us and are always polite. It's clean and didn't seem so much like a hospital setting. You don't see people in wheelchairs just sitting in the hallway, they are either in the aviary, or the lobby grouped together socializing. I loved that we could have her dog there, and they even walked it when she wasn't feeling well. They have been so gracious to help get her adjusted. We started out as respite, and that was a huge help, and a positive way to adjust. It's been a good experience, I would definitely give them an A!

This is one of the places we toured when we were looking into options. It was a very nice community. It would be nice if it was less expensive, but it was comparable to the other communities, we looked at and considered.