Brookdale South Charlotte

Reviews

We had a loved one placed here and they declined severely while there. Only to improve once moved to another, more professional and supportive Dementia Facility. If your loved one requires 1:1 care, forget it. We noticed how other memory care residents were treated and they are ignored for the most part. The only residents that did well were 1. were mobile, and calm. 2. immobile and limited to a wheelchair or 3. in the early/mid stages of the disease. What we did see was residents caring for each other more than the Aides cared for them. Often left alone in groups, unsupervised, when residents called out to an Aide, they would continue to keep on walking and ignore them - unless we said something. There is a water fountain, but no one knew how to use it. We did NOT see them being given fluids every hour. Only with meals and medicines and the medicine fluids are tiny little cups. We would have to direct an Aide to get someone to get a beverage i.e. Bottle of Water. NO water available anywhere else unless they know to navigate to their room and drink from the sink via a cup. However, late stage dementia patients need to be reminded/directed to do that as anyone with experience knows. This facility is terrible and I would not recommend them at all. Only after the money ,not the care of the resident. Brookdale is also the same chain with lawsuits against them in Florida and California for [Removed].....its a chain, there are hidden fees that they don't charge until you enter. Then the 'level of care' and cost rise. Its an a la carte pricing structure. Activities? TV is on, Music is on, sing alongs that is pretty much all we saw. You might get one aide that was truly committed to what she was there to do, but we saw other residents pay to have Sitters/CNAs et al come in to care for their parents. THAT is ridiculous! You're paying for the care already....

Friendly, helpful, attentive tot the residents' needs. So far, after two months, we are very pleased.

Bottom line: not happy here The disappointing: Inconsistently deliver agreed upon services including bedding changes, showers, clothing changes, and laundry. Staff say that they are “too busy” to help. High turnover among staff. Dining service is slow- again due to understaffing. Residents sometimes wait >30 minutes in the dining room to be served. Sometimes the Executive Director I helps out serving food. Activities are also inconsistent - some days are pretty sparsely planned, while other days are enriching. Food is pretty good.

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