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The Pines on Carmel Senior Living

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5820 Carmel Rd, Charlotte, NC 28226

For pricing & availability:
(866) 374-4058
8.6
Review score
47 reviews
Add review
8.6
Review score
47 reviews
5 star
47%
4 star
30%
3 star
15%
2 star
2%
1 star
6%
See all reviews
8.8
Review score
3715 reviews
78 facilities
Pricing promotions expiring soon
The Pines on Carmel Senior Living
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The Pines on Carmel Senior Living
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Tom S
-
Child of resident/client
5.0
Caring Staff and Well Managed
The care takers, physical therapist, nursing staff and management were very welcoming and continue to be very caring. They have helped my Mom transition from an independent environment to assisted living. From a medical perspective I feel very comfortable knowing she is getting good car

About the facility
The Pines on Carmel Senior Living

Just south of the historical community of Charlotte, North Carolina, residents at Sinceri Senior Living’s The Pines on Carmel enjoy a home-like feel, quality personal services, and distinctive memory care programming. Located near many historical sites, shopping, dining, and entertainment options, residents and visiting family members enjoy the easy access to golf clubs, parks, grocery stores, shopping centers, local restaurants, and more. The community is also close to Atrium Health Pineville, as well as major highways and interstates, downtown Charlotte, and the South Carolina border.

The Pines on Carmel is dedicated to creating a warm and inviting environment that honors the experience of aging. Through the Meaningful Moments program, individualized care services, customized activities, specialized memory care programming, assisted living care services, and first-rate amenities, the community’s person-centered approach to care meets each resident where they’re at. Sinceri’s Charlotte community also provides short-term respite care services for families in need of temporary care.

Residents can choose from a range of private and companion floor plans, each designed to be nurturing and familiar. In addition to cozy spaces to call home and light-filled common spaces to enjoy throughout the community, residents have access to housekeeping services, specialized dining options, routine laundry services, and...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for The Pines on Carmel Senior Living

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Reduces entrance fees required upon move in

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The Pines on Carmel Senior Living
The Pines on Carmel Senior Living

5820 Carmel Rd, Charlotte, NC 28226

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8.6
Review score
47 reviews
8.6
Review score
47 reviews
5 star
47%
4 star
30%
3 star
15%
2 star
2%
1 star
6%
9.6
Review score
75 reviews
9.6
Review score
75 reviews
5 star
45%
4 star
31%
3 star
15%
2 star
0%
1 star
9%
9.4
Review score
91 reviews
9.4
Review score
91 reviews
5 star
52%
4 star
30%
3 star
12%
2 star
4%
1 star
2%
9.4
Review score
67 reviews
9.4
Review score
67 reviews
5 star
56%
4 star
33%
3 star
9%
2 star
1%
1 star
1%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Pines on Carmel Senior Living

Healthcare Services

  • Staffing & Ancillary Services
  • Diabetic Care
  • High Acuity Care
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • Guest Meals
  • Gluten-free
  • Low / No Sodium
  • Special Dining Programs
  • International Cuisine
  • Meals Provided
  • Pureed Meals
  • No Sugar
  • Professional Chef
  • Room Service
  • Anytime Dining
  • Vegetarian

Room Amenities

  • Wheelchair Accessible Showers
  • Bath Tubs
  • Ground Floor Units
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Garden View
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Bar or Pub
  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Transportation at Cost
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • TV Lounge
  • Indoor Common Areas
  • Beauty Salon
  • Meeting Room
  • Barber Shop
  • Central Fireplace
  • Outdoor Common Areas
  • Private Bath
  • Outside Patio
  • Library

Recreational areas

  • Arts and Crafts Center
  • Movie or Theater Room
  • Piano or Organ
  • Raised Garden Beds

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Educational Speakers / Life Long Learning
  • Brain fitness / Dakim
  • Wii Bowling
  • Christian Services
  • Forever Fit
  • Reminiscence Programs
  • Birthday Parties
  • Wine Tasting
  • Live Musical Performances
  • Tai Chi
  • BBQs or Picnics
  • Quilting or Sewing Club
  • Live Well Programs
  • Art Classes
  • Activities On-site
  • Intergenerational Programs
  • Stretching Classes
  • Gardening Club
  • Bridge Club
  • Happy Hour
  • Protestant Services
  • Catholic Services
  • Cooking Club
  • Jewish Services
  • Holiday Parties
  • Trivia Games
  • Devotional Activities Offsite
  • Pet-focused Programs
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Book Club
  • Bible Study Group
  • Other Religious Services
  • Visiting Chaplain or Priest
  • Cards / Pinochle Club
  • Day Trips and Outings
  • Men's Club
  • Cooking Classes
  • Light Therapy Programs
  • Current Events Club
  • Walking Club
  • Activities Off-site

Reviews

for The Pines on Carmel Senior Living

8.6Review score47 reviews
8.6
Review score
47 reviews
5 star
47%
4 star
30%
3 star
15%
2 star
2%
1 star
6%
Sinceri Senior Living
8.8
Review score3715 reviews78 communities
Write a review
A Place for Mom has scored The Pines on Carmel Senior Living with 8.6 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, The Pines on Carmel Senior Living has 47 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.1
Friendliness
4.3
Care Services
4.0
Staff
4.3
Meals & Dining
3.8
Activities
3.9
Value for Cost
4.1
A Place for Mom has scored The Pines on Carmel Senior Living with 8.6 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, The Pines on Carmel Senior Living has 47 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Sinceri Senior Living
8.8
Review score3715 reviews78 communities
Logo for Sinceri Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 47 reviews
Anonymous - Toured community
Assisted Living
November 27, 2024
5.0
Tour was great !!!
Tour was Great I really enjoyed my experience !!!!! The lady at the front desk was great and she was very nice and professional . The Sales Director was nice and showed us around and very informative .
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Tom S - Family/friend
Assisted Living
November 11, 2024
5.0
Caring Staff and Well Managed
The care takers, physical therapist, nursing staff and management were very welcoming and continue to be very caring. They have helped my Mom transition from an independent environment to assisted living. From a medical perspective I feel very comfortable knowing she is getting good care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
5
Anonymous - Family/friend
Assisted Living
October 11, 2024
5.0
Verified Review
Great place for our mom.
We chose The Pines on Caramel Senior Living for our loved one because the location of the facility is close to family. It is a very nice place. Also, during our initial visit, the staff were really nice. Since then, staff have been nothing but pleasant, friendly and helpful!
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from The Pines on Carmel Senior Living
October 14, 2024
Hello! We want to thank you for leaving a positive review with us. Here at The Pines on Carmel Senior Living, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Anonymous - Family/friend
Assisted Living
September 30, 2024
4.0
Verified Review
Review for The Pines on Carmel Senior Living
Wonderful community. Pleasant, bright atmosphere. Beautiful landscape. We picked because of the location and price.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Pines on Carmel Senior Living
October 8, 2024
Hello! We want to thank you for leaving a positive review with us. Here at The Pines on Carmel Senior Living, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Kevin P - Family/friend
Assisted Living
July 24, 2024
4.0
Verified Review
The Pines of Carmel Review
I wanted to share my personal experience regarding The Pines on Carmel Assisted Living Facility. I was a very involved son and did significant research prior to choosing this facility. I interviewed, visited, and had my mother’s health assessment conducted by five other facilities in the South Charlotte area prior to making our decision. It was the right one. My mother was a resident here for ten months. The previous Interim Director/Sales Coordinator has since left. She was magnificent. The new director is very good and proactively collaborating to make appropriate improvements and takes personal responsibility for the facility with entrepreneurial ownership. I originally overlooked this facility due to the pictures on the intranet. These are old. The facility is lovely and they continue to make improvements. They were extremely accommodating and offered several room options. Finally, Cynthia (who unfortunately is no longer there, she was amazing) cleared out a storage area so my mother could have one of the best rooms in the facility. A corner room, with two windows, plenty of light, and completed the updated requests as promised. My mother was an 86 year old retired teacher who loved playing the piano and puzzles. They encouraged her to give concerts to the other residents which was wonderful. My mom was not the most social individual, but did make some wonderful friendships. My mother was the highest level of care due to medications and transfer assistance needs. Please note, no facility is perfect. However, this option is a great value and option for your loved ones for the following reasons: o Agreeable/Accommodating – Allowed me to completely furnish the room to my mother’s liking. It was beautiful as it was her new home. Also, accommodating with miscellaneous requests. Ex. My mother didn’t like to wake up to go to breakfast. They let her sleep in. ? Locks were changed and my mother’s locks were never updated/provided with an appropriate key to lock her door even though requested several times. With that said, nothing was ever stolen and she was sometimes gone for a couple of weeks due to hospitalizations. o Cleanliness – overall very clean. Sometimes the rooms themselves required a bit of tidying where cloths were not hung up and placed around the room. The sheets could have been washed more regularly. Otherwise, clean and visually pleasant o Care – The staff went above and beyond to care for my mom. They were friendly, kind, caring, and attentive. They truly cared about their patients and built personal relationships with my mother. A couple of them have been there for many years. Turnover is relatively high, however, the Director is careful to manage the quality of staffing to ensure excellent care is provided. The staff, with the exception of one, consistently went above and beyond providing quality care with integrity. Management does listen and respond to concerns and work to improve on challenges. The Director is a good leader and the Business Manager is phenomenal and both care for the residents above their regular duties. ? The response time frame to call bells could certainly be improved. There were several times when I was there, my mother and I pressed her call bell and it took 10-30 minutes for them to respond regardless of the time of day. Unfortunately, there were a couple of times nobody responded and I had to physically go get somebody. My mother truly needed transfer assistance and often became impatient and took herself to the restroom or to get her cloths resulting in a couple of falls. Keeping in mind that there were times my mother created the opinion that “they don’t come” and helped herself due to impatience. o Medication Disbursement – The med tech’s were well trained and the med supervisor communicated regarding regularly providing scheduled meds. Appropriate policies and procedures are in place and followed. ? Challenges with follow through when med changes were made due to routine doctor visits or hospital discharges. There were occasions I had to follow up with the “nursing coordinator” to learn the changes had not been administered. Reason given, “The discharge paperwork was excessive, and we overlooked the changes.” This was not acceptable and would have been overlooked had I not followed up. o Food Quality – My mother never complained, however, I did eat with her a couple of times. Food is often reused and repetitive, lacking creativity. The flavor was good. Other residents did share quality and choice of food concerns. Meals are served family style with a choice of water of tea. Overall, the food was adequate, however, the director is aware and diligently working on making improvements. o Activities – During my many visits, I observed quality music, games, celebrations, and appropriate and engaging activities for the residents. o Facility – The facility is clean, lovely, and updated. Each room has its own climate control. Cable is included in the monthly rent which is unusual. The do have leak issues sometimes, however, they repair as appropriate and necessary. This facility is a very good value. The atmosphere is one of happiness, quality care, friendliness, camaraderie, individuality, and pleasantness. The patients are very happy, and it shows. Overall, remember every facility is going to have its positives and negatives. The value here is excellent. Rent is a set price depending on the room and then the level of care costs are separate as in most facilities. Their pricing is incredibly fair for the care and facility provided. Cable is provided free of charge. Phones are at the patient’s expense. I was extremely satisfied with the quality of care, the facility, and the atmosphere of the clients here. Although there were some oversights, as long as you serve as an advocate, The Pines On Carmel is an excellent choice and I would highly recommend. Please note, if for any reason, I was not completely satisfied or I thought my mother’s care was inappropriate or unacceptable, I would have pulled her out in a New York minute. Even though I have been extremely open and honest with specifics, remember no place is perfect. I am more concerned with how feedback is handled than the absence of issues. If there aren’t any challenges, one should be more concerned.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
5
Value for Cost
5
Response from The Pines on Carmel Senior Living
August 5, 2024
Hello! We want to thank you for leaving a review with us here at The Pines on Carmel Senior Living. Our residents, family members, and staff’s opinions are of the utmost importance to us, and we take all feedback into consideration. Thank you again!
Anonymous - Family/friend
Assisted Living
July 18, 2024
5.0
Verified Review
Review for The Pines on Carmel Senior Living
The Pines is an excellent place. I highly recommend!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Pines on Carmel Senior Living
July 24, 2024
Hello! We want to thank you for leaving a positive review with us. Here at The Pines on Carmel Senior Living, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Joanne - Family/friend
Assisted Living
July 3, 2024
5.0
Verified Review
friendly and caring staff
We cannot comment on the activities my mother did not really participate in them. That was her choice/level of ability. There always seem to be things going on. I had moved my mother to the Pines On Carmel after she had been at a different assisted-living facility receiving very subpar care. So I certainly had something to compare Pines on Carmel to. I have also visited many many assisted-living and memory care facilities in the Charlotte area. Some of them initially look better, maybe better decor, etc., but for the things that matter to me, Pines delivered! Everyone there was friendly and helpful. They always answered questions and offered tidbits about how my mother was doing without being asked. My mother was always clean and so was the facility. That was not the case at her prior location. As my mother entered the final stage of her life in hospice care the staff went out of their way to give my family privacy and support and comfort. I am so grateful for the staff and how they treated my mother and my family. I have only good things to say.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Response from The Pines on Carmel Senior Living
July 8, 2024
Hello! We value your opinion and experience with us here at The Pines on Carmel Senior Living. Thank you again for leaving a positive review, and we hope you share your positive experience with others!
Anonymous - Family/friend
Assisted Living
June 5, 2024
4.0
Verified Review
Our Experience
The staff at The Pines on Carmel Senior Living have been very friendly and helpful. The draw back is too much turnover. I'm not sure why. If it's treatment, pay or just not the right fit. The housekeeping is okay. It took awhile to get a schedule for cleaning and laundry set. You have to be proactive to get results. Overall, communication with the family is good. The move in process went very smooth, thank God. When my dad passed in November of 2023, I had to move mom into a single room. The staff was super accommodating. We are very happy with her new apartment. Unfortunately, the maintenance person left shortly after the move. No reason was given when asked. He was great. Still waiting for a permanent replacement. The meals are good. It is a nice variety. My mom has GIRT and they are working with us for meals. Again, you have to be proactive. Suggestion for improvement: They need to sit with corporate and figure out why the turnover of staff. If they had more consistency, there would be more structure and better care all around. They had a bus and driver to take residents to local doc appointments and stores, which was one of the things that originally helped make our decision. This only lasted a couple of months. No more driver or trips. I spoke with the Director and she said she was going to look into getting it back and running, but nothing in months. I guess I have to follow up. Thank God my wife takes my mom to her appointments. I don't think my mom could handle it if she didn't, but trips to the stores would be great. I would recommend the facility, but be prepared to be an active advocate for your loved one. It takes a few months to get things in place with the staff and payments. And then ... guess what... you still have to constantly keep on top of things. This is our second community (first in NY) before the move to NC. Same advice for both. Pray and communicate.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
4
Response from The Pines on Carmel Senior Living
June 13, 2024
Hello! Thank you for leaving a review with us. Here at The Pines on Carmel Senior Living, the care we give our residents is at the forefront of our minds. If you would like to contact us to speak further, please email Contact@SinceriSL.com.
Sudi S - Family/friend
Memory Care
May 24, 2024
1.0
Verified Review
Lack of care - do not recommend
I did not like the place and their office coordinators. None of the staff had experience in Parkinson . They never cared to see to his need. I was there every other day because I did not trust them
Cleanliness
2
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
1
Activities
2
Value for Cost
1
Response from The Pines on Carmel Senior Living
May 30, 2024
Hello, We take each negative review very seriously here at The Pines on Carmel Senior Living and value your opinion. Please get in touch with us directly at Contact@SinceriSL.com so we can further understand and hopefully alleviate your issues.
Jennifer - Family/friend
Assisted Living
May 23, 2024
4.0
Verified Review
Overall a lovely, caring environment that I would recommend
Clean overall, though the floor in my mom's room are sticky sometimes and laundry can get backed up. I love the staff. The nurses and caregivers are kind and personable. [name removed] (front desk) is amazing. Nurses are attentive and take good care of my mom. Mostly good; sometimes repetitive. My mother does not take initiative to participate, but there are lots of activities available. The caretakers often encourage her to participate. The base cost is very affordable. My mother has lots of needs so the add on costs are expensive.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Response from The Pines on Carmel Senior Living
May 28, 2024
Hello! We want to thank you for leaving a positive review with us. Here at The Pines on Carmel Senior Living, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Diane - Family/friend
Assisted Living
April 25, 2024
5.0
Verified Review
Highly Recommended
The staff at The Pines on Carmel Senior Living is very friendly and helpful in anything that we've needed. The facility is very clean, no odor etc. The move in process was a breeze. The meals are good / nutritional. Portion size should could be a little larger for a man. Overall, I would highly recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Pines on Carmel Senior Living
April 29, 2024
Hello! We value your opinion and experience with us here at The Pines on Carmel Senior Living. Thank you again for leaving a positive review, and we hope you share your positive experience with others!
Anonymous - Family/friend
Assisted Living
December 14, 2023
3.0
Verified Review
More Staff Needed
I don't know that I would recommend The Pines on Carmel Senior Living to others. The staff is nice, but the facility is very under staffed. This is reflected in housekeeping and the amount of assistance that is provided. My mother requests outside food and snacks because the food is not good. It's been disappointing, to say the least.
Cleanliness
2
Friendliness
4
Care Services
3
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from The Pines on Carmel Senior Living
February 6, 2024
Hello! We want to thank you for leaving a review with us here at The Pines on Carmel. Our residents, family members, and staff’s opinions are of the utmost importance to us, and we take all feedback into consideration. Thank you again!
Anonymous - Family/friend
Assisted Living
December 11, 2023
4.0
Verified Review
A nice friendly community .
What our family likes the most about The Pines on Carmel Senior Living is the Location; vinyl flooring in the room, and the overall brightness in the facility.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from The Pines on Carmel Senior Living
December 12, 2023
Hello! We value your opinion and experience with us here at The Pines on Carmel Senior Living. Thank you again for leaving a positive review, and we hope you share your positive experience with others!
Donald Beddow - Toured community
Assisted Living
October 24, 2023
5.0
Amazing Place
The staff and facilities at this are wonderful. Really glad that we found this place that makes us feel comfortable and secure that our loved one will be happy and well taken care of. Highly recommend the"Pines on Carmel"!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Sylvia S
Assisted Living
October 24, 2023
5.0
Staff is great to work with
My sister in law [name removed]r is a resident at The Pines on Carmel and the staff is great to work with.. I looked a lot of assisted living facilities and was very impressed with The Pines on Carmel.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Pines on Carmel Senior Living
October 26, 2023
Hello! We want to thank you for leaving a positive review with us. Here at The Pines on Carmel, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Anonymous - Family/friend
Assisted Living
September 25, 2023
1.0
Verified Review
The Pines on Carmel Senior Living review
The Pines on Carmel Senior Living should not send sales people to asses the residents when it comes to their level of care. The people there were very nice but honestly the community was lacking. We have now toured a ton of places in the same price range and that one did not have as much to offer and it wasn't as nice for AL.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Pines on Carmel Senior Living
September 29, 2023
We take each negative review very seriously here at The Pines on Carmel and value your opinion. Please get in touch with us directly at Contact@SinceriSL.com so we can further understand and hopefully alleviate your issues.
Toni - Family/friend
Assisted Living
April 26, 2023
4.0
Verified Review
Review for The Pines on Carmel Senior Living
Folks there were very helpful and caring after [name removed] passed away and assisted us when [name removed] had to leave after hospital stay. Overall a good community but, you have got to be an active participant in the care of your loved ones. Be visible and stay engaged with the staff. Better than most and the best value for the money. I would recommend to others, but it really depends on the individuals financial circumstances.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
4
Value for Cost
5
Response from The Pines on Carmel Senior Living
April 28, 2023
Hello! We want to thank you for leaving a positive review with us. Here at The Pines on Carmel, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
anonymous - Toured community
Assisted Living
March 9, 2023
3.0
Verified Review
Tour experience
I toured with The Pines on Carmel Senior Living and I was not impressed at all. They were the SAME pricing as the facility that we picked, but the staff and quality of the facility were not even close.
Response from The Pines on Carmel Senior Living
March 9, 2023
Hello! Thank you for leaving a review with us. Here at The Pines on Carmel, the care we give our residents is at the forefront of our minds. If you would like to contact us to speak further, please email Contact@SinceriSL.com.
Anonymous - Toured community
Assisted Living
February 24, 2023
4.0
Verified Review
My tour of The Pines on Carmel
I toured this facility and it was good. They didn't seem to have many activities. Cleanliness and friendliness were good.
Response from The Pines on Carmel Senior Living
February 24, 2023
Hello! We value your opinion and experience with us here at The Pines on Carmel. Thank you again for leaving a positive review, and we hope you share your positive experience with others!
Sudi - Family/friend
Memory Care
January 27, 2023
1.0
Verified Review
Very Disappointing
We had a very discouraging experience - they could of had more staff members that are knowledgeable and have the training for dementia and Alzheimer's residents. They could of had better communication and been more organized. We had to do a lot of things ourselves and stay on top of things and we felt for the money being spent it was not worth it.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Pines on Carmel Senior Living
January 30, 2023
Sudi, we are very sorry to hear that you had a negative experience with us. Here at The Pines on Carmel, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.
Viewing 1-20 out of 47 reviews

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See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.

Frequently Asked Questions
about The Pines on Carmel Senior Living

The Pines on Carmel Senior Living offers Studio, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored The Pines on Carmel Senior Living 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 544-4979 to reach a resident at The Pines on Carmel Senior Living.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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