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The Pines on Carmel Senior Living

5820 Carmel Rd, Charlotte, NC 28226

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The Pines on Carmel Senior Living Entrance
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street view of The Pines on Carmel Senior Living
Jennifer Everhart - Loved one of resident/client
4.0
A Warm and Inviting Place

Our experience at The Pines has been wonderful. [Name removed] has been so helpful in transitioning my mother from another facility, finding the perfect room, and getting her settled. The staff and residents here are warm and thoughtful overall and my mom is beginning to feel at home. When we had an issue that needed dealing with, [name removed] acted immediately. The facility is very clean and has a fresh smell, which is often not the case with senior living facilities.... Read more

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About the facility The Pines on Carmel Senior Living

Just south of the historical community of Charlotte, North Carolina, residents at Sinceri Senior Living’s The Pines on Carmel enjoy a home-like feel, quality personal services, and distinctive memory care programming. Located near many historical sites, shopping, dining, and entertainment options, residents and visiting family members enjoy the easy access to golf clubs, parks, grocery stores, shopping centers, local restaurants, and more. The community is also close to Atrium Health Pineville, as well as major highways and interstates, downtown Charlotte, and the South Carolina border.

The Pines on Carmel is dedicated to creating a warm and inviting environment that honors the experience of aging. Through the Meaningful Moments program, individualized care services, customized activities, specialized memory care programming, assisted living care services, and first-rate amenities, the community’s person-centered approach to care meets each resident where they’re at. Sinceri’s Charlotte community also provides short-term respite care services for families in need of temporary care.

Residents can choose from a range of private and companion floor plans, each designed to be nurturing and familiar. In addition to cozy spaces to call home and light-filled common spaces to enjoy throughout the community, residents have access to housekeeping services, specialized dining options, routine laundry services, and...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Pines on Carmel Senior Living is a community within Sinceri Senior Living properties. See all Sinceri Senior Living communities.

Pricing for The Pines on Carmel Senior Living

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
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$XXXX
/mo
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2 Bedrooms
Starting at
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/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Pines on Carmel Senior Living

Health Care Services

Ambulatory Care
Diabetic Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided

Room Amenities

Bath Tubs
Respite or Short Term Stays Offered
Kitchenette
Ground Floor Units
Cable or Satellite TV
Air Conditioned

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Library

Recreational areas

Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Day Trips and Outings
Live Musical Performances

Reviews

for The Pines on Carmel Senior Living
4.2(26 reviews)
Write a Review

Cleanliness

4.3

Friendliness

4.3

Meals & Dining

4.3

Care Services

4.1

Activities

4.0

Staff

4.9

Value for Cost

4.2

Overall Experience
14
6
5
1
0
Date Submitted
5
12
12
Reviewer
2
12
12
0
Care Received
11
15
1-20 of 26 reviews
Sort by

4.0
Jennifer Everhart - Loved one of resident/client
Assisted Living
November 18, 2022
A Warm and Inviting Place

Our experience at The Pines has been wonderful. [Name removed] has been so helpful in transitioning my mother from another facility, finding the perfect room, and getting her settled. The staff and residents here are warm and thoughtful overall and my mom is beginning to feel at home. When we had an issue that needed dealing with, [name removed] acted immediately. The facility is very clean and has a fresh smell, which is often not the case with senior living facilities.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

5

Response from The Pines on Carmel Senior Living

November 22, 2022

Hello! We wanted to take the time to thank you for your positive review! Here at The Pines on Carmel, we pride ourselves on giving our residents and their families excellent care. Thank you again and we hope to continue having these positive experiences with you in the future to come!


5.0
Joel - Loved one of resident/client
Assisted Living
October 21, 2022
Verified Review
One of the Best Place in Charlotte

This is an excellent place and has been an excellent experience. The staff and care they have provided my loved one is has been great. We are pleased with the community overall. There are three meals a day served and the residents have choices to choose from. The staff communication has been good and responsive to the family's questions. It would be nice to have a curtain track to close a curtain to provide more privacy for the residents that share a room.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

October 24, 2022

Hello! We wanted to take the time to thank you for your positive review! Here at The Pines on Carmel, we pride ourselves on giving our residents and their families excellent care. Thank you again and we hope to continue having these positive experiences with you in the future to come!


5.0
Anonymous - Loved one of resident/client
Assisted Living
September 12, 2022
Verified Review
Very Social Place

They have been wonderful. It's a very social place, and they seem to be kind. Everyone is very nice, including the staff and residents. I would recommend this community.

Cleanliness

5

Friendliness

5

Meals & Dining

1

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

3

Response from The Pines on Carmel Senior Living

October 24, 2022

Hello! We wanted to take the time to thank you for your positive review! Here at The Pines on Carmel, we pride ourselves on giving our residents and their families excellent care. Thank you again and we hope to continue having these positive experiences with you in the future to come!


5.0
Julie - Loved one of resident/client
Assisted Living
August 10, 2022
Verified Review
A Great Place for Parents

The rooms are a little bit small, but that's to be expected. My in-laws really like the meals and tell me the food is really good. All the staff are really nice. It's a small community, but I think that's good for a close community feeling. I also like that there's memory care on-site when they need that down the road.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

August 11, 2022

Hello! We wanted to take the time to thank you for your positive review! Here at The Pines on Carmel, we pride ourselves on giving our residents and their families excellent care. Thank you again and we hope to continue having these positive experiences with you in the future to come!


3.0
anonymous - Toured community
Assisted Living
July 7, 2022
Verified Review
Tour experience

The guy who showed us around was super nice. The facility itself was older looking and I did not see as many activities going on as I would have liked, everyone was just kind of sitting around.

Response from The Pines on Carmel Senior Living

July 8, 2022

Hello! Thank you for taking the time to leave us a review! Here at The Pines on Carmel, we pride ourselves on giving excellent care to our residents and their loved ones. We hope to continue having positive experiences in the future to come!


5.0
anonymous - Loved one of resident/client
Assisted Living
May 31, 2022
Verified Review
Definitely would recommend it

So far our experience with The Pines on Carmel Senior Living has been really good so far. The staff and care services have been great we are super pleased with that. When we get to visit our loved one or speak with them over the phone they say how good the meals and dining service has been so far.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

May 31, 2022

Hello! We wanted to take the time to thank you for your positive review! Here at The Pines on Carmel, we pride ourselves on giving our residents and their families excellent care. Thank you again and we hope to continue having these positive experiences with you in the future to come!


5.0
Shelby - Toured community
Memory Care
April 21, 2022
Verified Review
tour review

Our family had an in person tour and we really enjoyed meeting the staff, all of the residents seemed perfectly content being there. However it was just a little bit smaller then what we were looking for.

Response from The Pines on Carmel Senior Living

April 22, 2022

Hello! We wanted to take the time to thank you for your positive review! Here at The Pines on Carmel, we pride ourselves on giving our residents and their families excellent care. Thank you again and we hope to continue having these positive experiences with you in the future to come!


5.0
Jim S - Loved one of resident/client
Assisted Living
February 18, 2022
We were moving our mother from a rehabilitation center to assisted living

[Name removed] was very professional and a wonderful Community Resource Director! She worked very closely with us to get our mother into the Pines. She was always so pleasant and so sweet!! She even came in on a Sunday so [name removed] was able to see the room, since he lives in Minnesota. I have nothing but wonderful things to say about [name removed]! Moving one's mom into an assisted living home is a very emotional thing but [name removed] helped us to feel loved, listened to, and knowing that we were leaving our mom in wonderful hands. Thank you [name removed]!!!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

February 28, 2022

We are pleased to hear that your experience with us was a good one! Here at The Pines on Carmel we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having positive experiences with you in the future!


5.0
Doris - Loved one of resident/client
Assisted Living
January 21, 2022
My Pleasant Experience w/The Pines on Carmel Senior Living.

The "Search" for an assisted "Living Facilty", for our 89yr old mom, from a different state, was a "Daunting" task...However, upon reaching out to "23 facilities" in the Mecklenburg County, Charlotte, NC...Isolating only those accepting of "Medicaid".... "The Pines on Carmel", through the "Community Resource Director", proved the most promising. She was always, professional, informative(through e-mails and phone calls)...compassionate, supportive, understanding, patient and always kind....She directed, supplied and explained each "required" documents to be provided to the management and informed us on the requirements for Medicaid assistance.....Our religious family, felt she was a "God" sent...Her "Sweet, Pleasant" disposition, and assurance, helped eased: The "Highly Emotional" decision, to place one's (aged mother w/ deteriating medical conditions) in the care of their staff, allot more bearable....We are happy we chose this facility, our mom's needs are well cared for.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

January 31, 2022

Doris, We are pleased to hear that your experience with us was a good one! Here at The Pines on Carmel we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having positive experiences with you in the future!


5.0
Bonnie - Resident/client
Assisted Living
January 20, 2022
The Administrator is Efficient!!

The administrator [name removed] is an Awesome leader and Director! She treats the families with Dignity and respect even though we can be a little protective of our loved ones and even annoying at times. Thank you[name removed] for putting up with my family during my mothers transition! You are truly Professional and I appreciate all of the kindness that you have shown my family during my mothers transition.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

January 31, 2022

We are pleased to hear that your experience with us was a good one! Here at The Pines on Carmel we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having positive experiences with you in the future!


5.0
Benita G - Resident/client
Assisted Living
January 20, 2022
Awesome Customer Service!

It was a pleasure to work with[name removed]! She made this experience very pleasant! She was calm, compassionate, caring, loving as if it was her own mother. This is the epitome of Great Customer service. Words cannot express how grateful my family is for having such a Wonderful person facilitating my mothers transition!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Pines on Carmel Senior Living

January 31, 2022

Benita, We are pleased to hear that your experience with us was a good one! Here at The Pines on Carmel we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having positive experiences with you in the future!


5.0
Georgia P - Toured community
Assisted Living
January 18, 2022
Very professional intake and courteous staff

We have had a very good experience with the new staff at Pines at Carmel. I had also worked previously with the staff of Charlotte Square. The new staff is gone over and above to make things work for our family.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

4

Response from The Pines on Carmel Senior Living

January 31, 2022

We are pleased to hear that your experience with us was a good one! Here at The Pines on Carmel we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having positive experiences with you in the future!


4.0
Madeline - Loved one of resident/client
Memory Care
September 9, 2020
Verified Review
Warm, Safe, Caring Enviornment

My loved one was there only there for 1 month. Every time I visited him his room was immaculate and the hallways were always clean. My loved one needed more reminding to participate in the activities. They had Tai Chi and bingo (which was held in a crowded room) are the only activities I am aware of. The care and food were good. The people were wonderful. I feel it was a very safe environment. It was hard to find the activities as well.

Cleanliness

5

Friendliness

5

Care Services

3

Activities

2

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
January 31, 2019

I enjoyed my visit. The facility had a few different features than the others. I'm sure I will visit again with my brother when we make our final decision.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
September 19, 2018

This place was nice. Rooms were set up a little strange but workable. Had vegetables on the menu. The one turn off was when I walked in it had an 'old people' smell to it. That was not good.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.0
anonymous - Loved one of resident/client
Memory Care
May 30, 2017
Verified Review
Takes Medicaid!

This is a fantastic living option for my loved one! The staff are very nice. The facility, and surrounding neighborhood, are also very nice. We also chose this location due to the fact that it takes Medicaid, which helped our family a lot.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.5
anonymous - Loved one of resident/client
Memory Care
March 21, 2017
Verified Review
Wonderful Staff!!

I have no complaints about the stay my mother has had so far at this community!! The staff have all been wonderful to her and have made sure to accommodate her needs as best as they possibly can. She has had no issues with the food and seems to be enjoying the activities with the residents throughout the week. Overall its been a pleasant experience and I would defiantly recommend this place to anyone.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


2.5
anonymous - Toured community
Memory Care
November 1, 2016
Verified Review
Don't like the institution!

I was able to take a tour and i was not impressed with this place at all. The staff was great and they were helpful, but the community felt like an institution. Not somewhere I would send my loved one. It just is not very homey at all.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


4.0
anonymous - Toured community
Memory Care
May 11, 2016
Verified Review
Toured, seemed nice

We toured this community while looking into care options for a loved one. I thought this looked like a very nice place, overall! All of the staff I met seemed friendly and professional, and the facility was clean and well kept. We ended up selecting another community, but I'd say this one is worth a look!

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
January 20, 2016
Verified Review
Nice & cheery

Alverita was very nice and helpful. No available beds in memory care unit right now. Place was nice and *cheery!*

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 26 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around The Pines on Carmel Senior Living

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Pines on Carmel Senior Living

The Pines on Carmel Senior Living offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Pines on Carmel Senior Living has received an average review rating of 4.2 based on 26 reviews. See all reviews.

Call (704) 544-4979 to reach a resident at The Pines on Carmel Senior Living.

To reach a resident at The Pines on Carmel Senior Living call: (704) 544-4979



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.