Brookdale Charlotte East

We had a very nice tour with Brookdale Charlotte East. It did have more of that nursing home feel to it and I think that was just because they offer independent living and assisted living as well. The sales staff were wonderful and really spent their time with us answering any questions we had. For us the location was too far and it is in a part of town where there is more crime. It is a gated community, but with them going out on the bus we just did not feel she would be as safe.

My experience has been positive. They have been very attentive when placing my loved one here, and even after my loved one moved in they kept the attention on my loved one. There was an issue with my loved one and the staff called me. They are willing to work with you on your concerns and questions. They are also friendly. I would recommend the community to others for their loved ones. The community offers breakfast and dinner for meals, Monday through Friday. On Saturday and Sunday they offer a brunch and a take out meal for dinner. This isn't what I was hoping for; however, my loved one is able to keep food in their room to be able to eat, if necessary. The staff have been able to correct something on the floor for my loved one so well, you can't tell there was an issue. The meals, housekeeping, and utilities are included in the price per month. They are extra costs for a land line, and cable. The family can pay a reasonable fee for assistance with dressing and medication management. The residents are able to make a transition from independent living to assisted living within the same community, when needed.

It's pleasant here. I like the people here. I like the staff, and I'm getting good care. The facility and cleanliness are good as well. I would just like to see larger portions on the food.

I contacted A Place for Mom. I was given a person to help me. My mom needed a secure and safe place to live but was still very independent. Your services and help allowed me to make the right decision for her.

Good community, too far to visit.

I wish i had found this community years ago. This has been a great experience and my loved one loves it here. I do see there are a lot of activities for the residents and it is very clean. The staff are very professional and helpful.

The community does have activities going on which was nice, and the value for cost is definitely good. The gentlemen that talked to us at first was wonderful, and anytime we had a questions someone was right there to answer it.

I would like to see the food improve and more seasoning used. The community is neat and clean and the staff is very friendly. The also have activities for the residents to participate in. I would recommend this community if your loved one is mobile.

The community took the precautions of the pandemic seriously. They were flexible and understanding while working with my client. They allowed my client to move in during the pandemic lock down. This allowed my client to do what they needed to do to make a for an easy transition.

Overall it's a good place. My loved one has no complaints really. The only complaint she's voiced to me has been about the food. Sometimes it's too spicy for her. But everybody is really friendly there. Every time I've been there the place has always been clean. I've been in the laundry room, the snack area, so forth and so on. My loved one says folks come in every two weeks and vacuum and do a light dusting, things of that nature. They keep the lawn and the grounds maintained pretty well. I'd definitely recommend it to other people.

This is a great place for independent living who may need some in home care. [name removed] was great on the tour and answering questions.

I rate Brookdale pretty highly. It's good for my needs, everything is really accessible for me. The living space is suitable, and has hand rails that I utilize. They take great safety precautions here. Right now we're limited because of Covid. My understanding was that I'd get a lot more things included, but it's a difficult time right now.

Our loved one at the community really likes the activities, he loves the staff members there. He wants to stay he does not want to move anywhere else.

Due to covid there are not as many activities as we would like, however we do think it is a very good value for the cost. We would recommend the Brookdale Charlotte East community to others.

The community had amenities that I didn't need. The fee here was higher for me. This community does have a dining room. Brookdale East has buses available to take residents to grocery shopping, doctor appointments, and more. The community fixes three meals a day for the residents that don't have a way to cook their own food.

When my 85 year old father who was widowed for 4 years told us he was ready to move from his 2 bedroom apartment independently living to a community , we were elated. We knew with his need for transportation to appointments as he doesn’t drive anymore ( closest family is 1 hr. away) and the need for him to eat healthier home cooked meals was a priority . Also the socialization he loves. I live in NH and I have had such great piece of mind since dad moved here November 2019. He has his own independent studio apartment . Everyone is so kind and loving here. Should he ever need assisted living , there is that available here also. I’ve visited and this place smells clean and is immaculate! He has a physical therapy/fitness room for access anytime as he still loves to ride the bike. There is a laundry room on site for him to do his own laundry giving him the luxury for staying independent! I talk to him every night and the joy in his voice sharing all the happenings of the day is priceless! He loves the good and trying new foods he never thought he would! I can’t say enough good things about Brookdale Charlotte East, and in this time of the Pandemic, this community has made every attempt to keep all the residences safe and healthy while always following the CDC and World Health recommendations!

When first looking at facilities we were looking for meals and housekeeping to be provided. The meals are lighter on the weekends and mom has a kitchen to fill in any meals if she desires. Housekeeping is provided every other week and is very good. There are plenty of activities to choose from and transportation for local stores and healthcare. Mom has taken advantage of visiting physician services from MD2U Overall this has been a good move for mom and she is enjoying her new friends and apartment.

While the facility was dated, I felt like the staff was very engaging. They were very honest about employee satisfaction. I liked that they base their staff ratios on acuity rather than census. I also liked that they employed CNAs and Med Techs. The facility was clean, but smelled like a nursing home which was bothersome. The rooms were a great size and I was impressed with all of the safety call buttons. I also liked that the residents had a mini fridge and microwave provided in their room.

My tour went well. The bird sanctuary and the gated property were very good. I enjoyed visiting and have it on our list of places to consider.