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400 Hemenway St, Marlborough, MA 01752
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LIz
-
Family/friend
5.0
Dad was brought back to life moving here
The staff at New Horizon's at Marlborough is amazing, from the front desk staff to the maintenance and cleaning staff. Everyone is friendly, helpful, and kind. The move in process was simple and seamless and they even let us borrow carts to bring in furniture! I ate dinner there once with my father and the food was delicious. Dad is always saying how great it is and the variety is good, too. We would and do recommend New Horizons at Marlborough to anyone that we can!
About the facility New Horizons at Marlborough LLC
Passion, purpose, and possibilities is the value system we foster at New Horizons at Marlborough. Our not-for-profit assisted living retirement community is dedicated to serving our elderly community the best way we can, to help ensure that residents’ reliability, comfort, and moments complement their golden years.
For nearly 30 years we’ve established and maintained a quality of living in Marlborough, Massachusetts that is unmatched. Through our dedicated service, we’ve gained recognition and awards for our quality care services. In 2015 we were awarded “Best of Assisted Living in Marlborough” for consistently high ratings on Senior Advisor. We’ve also been ranked as a “top-tier” independent and assisted living community nationally.
New Horizons cultivates an encouraging community, so residents may look forward to the newness of each day — a new horizon around every corner. We’re not like your typical senior living community, we’re a community that spends continuous moments with residents that we see as close friends and extended family. We deeply care and respect everyone we attend to and always guarantee to provide the best.
But, you don’t have to take our word for it. Check out a review from a satisfied family member: “I would like to thank you...
Read more
Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for New Horizons at Marlborough LLC
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at New Horizons at Marlborough LLC
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Compare
New Horizons at Marlborough LLC
400 Hemenway St, Marlborough, MA 01752
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258 Walnut St, Shrewsbury, MA 01545
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9.2
Review score
43 reviews
9.2
Review score
43 reviews
5 star
61%
4 star
30%
3 star
7%
2 star
2%
1 star
0%
9.7
Review score
38 reviews
9.7
Review score
38 reviews
5 star
76%
4 star
13%
3 star
8%
2 star
3%
1 star
0%
9.0
Review score
25 reviews
9.0
Review score
25 reviews
5 star
48%
4 star
28%
3 star
16%
2 star
0%
1 star
8%
8.9
Review score
21 reviews
8.9
Review score
21 reviews
5 star
66%
4 star
24%
3 star
5%
2 star
0%
1 star
5%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at New Horizons at Marlborough LLC
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- High Acuity Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- No Sugar
- Low / No Sodium
- Guest Meals
- Gluten-free
- Professional Chef
- International Cuisine
- Pureed Meals
- Meals Provided
- Restaurant Style Dining
- Room Service
- Special Dining Programs
- Vegetarian
Room Amenities
- Ground Floor Units
- Handicap Accessible
- Air Conditioned
- Fireplaces
- Full kitchen
- Private patio, deck, or balcony
- Respite or Short Term Stays Offered
- Kitchenette
- Bath Tubs
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Cable or Satellite TV
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Resident Parking Available
- Transportation at Cost
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- TV Lounge
- Indoor Atrium
- Computer or Media Center
- Beauty Salon
- Outdoor Common Areas
- Outside Patio
- Indoor Common Areas
- Central Fireplace
- Library
- Barber Shop
- Butterfly garden / Hummingbird garden
- Private Bath
- Main Street Shops
- Meeting Room
Recreational areas
- Piano or Organ
- Fitness Center
- Game Room
- Movie or Theater Room
- Billiards Lounge
- Raised Garden Beds
- Arts and Crafts Center
- Swimming Pool
- Golf Course or Putting Green
Services
- Housekeeping
- Laundry Service / Drycleaning
- Beautician
Languages spoken
- Spanish
- Portuguese
- English
Activities
- Montessori Programs
- Bible Study Group
- Devotional Activities On-Site
- Live Well Programs
- Cards / Pinochle Club
- Protestant Services
- Gardening Club
- Men's Club
- Bridge Club
- Intergenerational Programs
- Art Classes
- Yoga / Chair Yoga
- Walking Club
- Cooking Classes
- Current Events Club
- Jewish Services
- Birthday Parties
- Community Service Organizations
- Book Club
- Happy Hour
- Devotional Activities Offsite
- Resident Band or Musicians
- Karaoke
- Visiting Chaplain or Priest
- Stretching Classes
- Trivia Games
- Catholic Services
- Day Trips and Outings
- Activities On-site
- Water Aerobics
- Activities Off-site
- Educational Speakers / Life Long Learning
- Pet-focused Programs
- Choir / Singing Club
- Community Service Programs
- Live Dance or Theater Performances
- Wii Bowling
- Tai Chi
- Wine Tasting
- Forever Fit
- Live Musical Performances
- Holiday Parties
- BBQs or Picnics
Reviews
for New Horizons at Marlborough LLC
Write a review
A Place for Mom has scored New Horizons at Marlborough LLC with 9.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, New Horizons at Marlborough LLC has 43 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.7
Meals & Dining
4.3
Activities
4.4
Value for Cost
4.4
A Place for Mom has scored New Horizons at Marlborough LLC with 9.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, New Horizons at Marlborough LLC has 43 reviews with an average "overall experience" of 4.4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 43 reviews
Jess - Family/friend
Assisted Living
March 22, 2024
Review for New Horizons at Marlborough LLC
I would recommend their memory care.
LIz - Family/friend
Assisted Living
July 26, 2023
Dad was brought back to life moving here
The staff at New Horizon's at Marlborough is amazing, from the front desk staff to the maintenance and cleaning staff. Everyone is friendly, helpful, and kind. The move in process was simple and seamless and they even let us borrow carts to bring in furniture! I ate dinner there once with my father and the food was delicious. Dad is always saying how great it is and the variety is good, too. We would and do recommend New Horizons at Marlborough to anyone that we can!
Anonymous - Family/friend
Assisted Living
June 20, 2023
New Horizons Review
There seems to be not enough staff for [name removed]. The aids don't come at the appointed time consistently.
The red shirts are amazing, the dinner staff is amazing, the front door staff is amazing so pretty much. It's a great place I would recommend it.
Anonymous - Resident/client
Assisted Living
June 13, 2023
We like it here!
My spouse and I are currently residents at New Horizons at Marlborough and the experience has been great so far. The staff at this facility are all wonderful and attentive. The facility and our one bedroom apartment are both very nice. The food is good. There are lots of places to walk around outside. We like it here very much. I would recommend this facility to family and friends.
J M - Family/friend
Independent Living
May 3, 2023
Warm Community to Join
Everyone there (residents and staff) are kind and cheerful. The amenities are very impressive for the price. I've had a little trouble getting some questions answered / issues addressed but am attributing this mostly to just the start up/phase where I'm learning who to talk to, when and by what means. My parents feel pretty happy there, and lucky - they are 2 months into their residency now.
anonymous - Family/friend
Assisted Living
November 3, 2022
A good place overall, nice facility.
It is a nice, well kept facility with friendly staff and good meals, a good value. They were sub contracting care to [removed], which was poor. They have since switched providers. Sadly my father died at the end of September so I can not comment on the new care provider [name removed].
anonymous - Family/friend
Assisted Living
August 11, 2022
A great community
Our loved one has not moved in yet so we have had no experience with the meals and dining or the activities - but the reason why we picked New Horizons at Marlborough was because it was the most suitable for our loved ones needs. It really made a great first impression
anonymous - Family/friend
Assisted Living
March 22, 2022
Almost as good as I thought it would be.
My loved one is in the assisted living building. It's important to know going in what that entails. So there is no emergency medical care, and you have to have your own doctor. They do provide some medical services, including a podiatrist. Just be aware that if an emergency happens, they call 911 and are not able to do anything for your loved one. The service staff is a little pushy. They want things to be done the way they want them done. Outside of those parameters, they still do things but might be a little grumpy about it. They do seem very caring, but just a bit pushy. Basically they keep really good track of the residents. The activities are good. The food is fabulous. And ultimately my loved one is doing really well there. Also, they have a low vision group and some related equipment, which is great if your loved one has vision problems.
anonymous - Toured community
Assisted Living
January 11, 2022
tour review
Our family had an in person tour and its a nice facility, but a little far away. It is a little bit older but still nice - just not as sparkly as others we looked at.
anonymous - Family/friend
Assisted Living
October 26, 2021
So far so good
Our loved one have not been there for very long but so far everything seems to be going really well. The cleanliness was a huge thing that stood out to us. We were so impressed by how fresh everything was, and its very well decorated with fresh flowers. We haven't been able to eat meals there with our parents because of the restrictions but overall the meals are good. Sometimes they say the portion sizes are two small but they do get a three course meal. Another thing that we loved is how it has a pool, garden and greenhouse. It is like a mini vacation for your loved ones.
Susan - Toured community
Independent Living
October 21, 2021
My tour review
I felt that this community was really nice it just felt too big for my loved one. It was somewhat overwhelming for me so I knew it would be for her, it was nice just too big.
PW - Family/friend
Assisted Living
September 27, 2021
A good place for elderly people. A nice atmosphere. Lots of things to do. A good place to make friends.
The staff have been very helpful. They've listened to everything we've had to say and all the questions we've had for them. They've done the things that they could to get our loved one involved. She's actually eating, which is great because she was hardly eating when she was living alone. So the food must be pretty good. I would recommend New Horizons to other families.
anonymous - Family/friend
Assisted Living
August 16, 2021
I would recommend it
New Horizons at Marlborough is a beautiful, wonderful, lovely and clean community with a great staff team and contracted care givers.
anonymous - Family/friend
Memory Care
October 5, 2020
New Horizons took elderly care off our worry list!
This community is a 5+, we have had a very positive experience with New Horizons. At the moment they have no positive cases of COVID. They have done an exceptional job of taking care of the residents during this time. The staff members are amazing. It was evident during the times when we would visit how caring the staff members were to the residents. They really made us feel welcomed and comfortable.
New Horizons is a very reasonably priced assistant living option and covers everything our loved one needs. They have a basic package you can chose from, as well as other package should additional services be needed. Our loved one is being fed three meals a day, and we have really seen a huge difference in her health since she moved into New Horizons. The feedback on the food is excellent, we can also experienced this while there as a lunch guest. Our loved one is very happy here.
The communication is amazing, we get weekly reports about how the community and residents are doing. We really could not be happier. Their process during this COVID-19 pandemic has been exemplary - and at this time they are allowing visits by appointment. The staff escorts all outsiders in the facility to manage the flow of people of people and maintain the health and safety of the residents.
The facility has many great open spaces where you can go hang by yourself or socialize with the staff and other residents. An example of their fun activities is cookie Tuesday’s where the staff delivers fresh baked cookies to all the residents. They also have a weekly activities board that shows you all the daily activities for that week. In the past, pre-COVID they would bring in outside talent like bands, and on Friday nights they have wine and cheese. They are currently starting to bring back movie nights. They also have a paint studio and a nursery. I believe this community is set on 30 acres, where there is a chapel. It is really gorgeous, and there is truly something for everyone at this community.
Christine - Family/friend
Memory Care
June 1, 2020
A good choice for mom
They have had zero cases of Covid-19 at the community and have been doing an exceptional job protecting the residents. Up and down the spectrum of staff at New Horizons, they have been very open, transparent, and communicative about sending weekly information keeping families up to date on what they are doing to keep residents safe. The services have been great, although cut down during the pandemic. Compared to other communities in the area, New Horizons is a great value.
sue d - Toured community
Memory Care
November 26, 2018
synopsis of New Horizens experience
hi, New Horizons staff is helpful and dedicated to making things right. I have found they listen to you and do their best to make it right.
The community offers many activities and trips so one can choose whichever is of interest.
In the 420 building there were many occasions to talk with and meet other independents.
I have since moved the newly opened villas because this apt included a patio. So, there is much for anyone to do or participate in.
Also, perspective residents usually talk with another resident to answer questions by a non staff person.
this was a great choice for me.
thank you for your help, [name removed]
anonymous - Resident/client
Memory Care
November 18, 2018
best decision I made this year
I have been at New Horizons since June. Everyone has been very welcoming. The apartment is spacious and I love not having to shop for, cook or clean up after dinner! There is always a choice of entrees at dinner and the food is good. Great home-made soups!
anonymous - Toured community
Memory Care
October 8, 2018
Visited New Horizons in Marlborough [date removed]. Met with [name removed], who was very informative and gave me a tour of the facilities, along with a brochure with information regarding programs, living options and amenities. It was a good visit.
Concerned that the apartment sizes would be too small for my in-laws, but everything else was positive.
anonymous - Toured community
Memory Care
September 15, 2017
Tour Went Well
I toured this community for my father, and his needs. My tour went well, it was a nice experience. The community looked nice, and everything appeared to be well-kept. The staff was kind, and helpful. They answered my questions, and everything with well overall.
Response from New Horizons at Marlborough LLC
September 21, 2017
Thanks so much for visiting our community, and for taking the time to share feedback on your positive experience here. Please do not hesitate to contact us if we can assist you in any way, as you look to select your Dad's next home.
Sincerely,
Andy Eick
Executive Director
anonymous - Toured community
Memory Care
July 18, 2017
seems this does not match my desires; I don't want senior housing. I want retirement community where I have walking trails and activities and ablility to walk dogs
Response from New Horizons at Marlborough LLC
July 21, 2017
Good Morning,
My name is Andy Eick, and I am the new Executive Director of New Horizons at Marlborough. While I am disappointed that you somehow have come to the conclusion that our campus would not meet your stated desires, I would welcome the opportunity to meet or speak with you personally. In fact, I am very comfortable stating that we would meet and exceed all of the points you listed as important to you here, and offer many other benefits the 400+ residents of our beautiful campus have come to appreciate. Please contact me via email at [removed], or by phone at [removed], if I can be of further assistance. Thank you.
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Frequently Asked Questions about New Horizons at Marlborough LLC
New Horizons at Marlborough LLC offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored New Horizons at Marlborough LLC 9.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (508) 460-5200 to reach a resident at New Horizons at Marlborough LLC.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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