The Branches of Marlboro

I'd rather send my loved one to a dump. It was dirty, no air conditioning (in August). The staff was horrible and they were NOT honest.Worst experience I've ever had. They need to improve on everything, the place was awful.

I recently was given a tour by the Executive Director on a Tuesday. The place felt cold no activities was going on some residents was complaining , and the care staff and nurses seems stressed and overworked. We didn’t get a warm vibe from this place. We were being rushed by this Executive Director and felt she was pushing us. One of our friends suggested this place as his mom lives there also he said there was a lot of turnover with staffing due to management difficulty in retaining their staff.Our tour was not pleasant and maybe some advice to your new Executive Director (smile more) we are guess visiting. I was told that the former Executive Director was a people person. Well we have decided to move our mom somewhere else as we didn’t feel as welcome by your Executive Director ?? and do not look forward to giving a good review.

My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly fee was very high because he required so many services, and we didn't have enough time to assess if he was actually getting the level of care we paid for. [name removed] was very debilitated so I do not know he if participated in any activities. There was some accommodation to assisting me (the resident's older sister, who lives out-of-state) in emptying his room--but not nearly the same attention as in getting him in! Based on my mother's experience in care 16 years ago and this, I would rate it 4--but I hope never to need such care myself.

It's a very compassionate community , great facility. We picked this community because of the availability, recommendations and personal interview

The Branches of Marlboro is a great place, and the staff members there are wonderful. They take them out in their van, they get ice cream or donuts. Go to look at places, just get out!! They have daily indoor activities like artwork, art projects, singing and dancing, exercises. They really make an effort to get everyone involved on a daily basis, no one is just laying in their bed all day.

We picked this community, because the age of patients was on the younger side. I love the facility, staff and care by everyone. They have small dining room tables of 2-4. Aides helping were needed. My family is happy with the place.

A recent change in their Director which has caused some care staff to leave. I have not met this Director, but the prior one was wonderful during my parents illness and Dad's death. The care staff is wonderful!

The care and kindness from the staff from top to bottom is exceptional. The apartment that was available check off all the boxes that was desired for a living environment. Food offerings and quality of food is excellent. Overall community atmosphere, friendliness of residents, activities & services provided on site are wonderful. My father's physical & mental health has done a complete 360.

Choosing The Branches of Marlboro was the best decision for our mom. It's such a cheerful place. Bright and accommodating. We have had a great experience. My mom is thriving. Making friends. Caring about her appearance! Very engaged. The staff is wonderful. Honestly I can't say enough about The Branches. It was such a hard decision, and we thought she'd be so unhappy. At first she was, but now she tells us stories about her friends. And she seldom complains of pain anymore.

This facility is wonderful. My loved one initially didn't want to go into Assisted Living, but they made him feel right at home here. The staff made it an easy transition. The staff here were wonderful. They were very professional, helpful, and always responsive. Housekeeping was good. Communication with the family was great. All around, this facility was excellent. I'd recommend them to anybody.

The Branches of Marlboro is a beautiful community, it is so nice and clean and everything is easily accessible for the residents. We love the layout of the community is very convenient to get from one place to the other. The staff members are so friendly, so helpful and always cheerful. The meals started out to be really good but the quality has gone down some - the service is great but sometimes the meals are served cold and occasionally they have some odd choices. Our loved one has been really happy so far and she loves playing bingo several times a week and there is musical entertainment quite often. This community is overall quality living for seniors .

My loved one has a debilitating illness, and we were disappointed by the lack of understanding from the care providers. For example, he can't move his legs. And when they moved him, they continued to tell him to move his legs, over and over again. They just weren't willing to take the time to listen to what he had to say. He's as easygoing as they come, but they didn't have compassion for him living in a body that just doesn't work, which is frustrating to him. I didn't see the nurses doing things to meet his needs, nor was I educated on what I could do to help meet his needs. The front desk staff were very friendly, but the care providers not so much. The cost was higher, yet the quality of care was significantly less in terms of respecting him as a human being. When I would talk to them about my concerns, they responded positively. But there seemed to be a disconnect between administration and caretakers, because we just didn't see results.

It's like a Disney hotel. They have several activities, even taking the residents out for ice cream. They have a concert every week, one of the staff plays guitar and sings. Very clean and the staff is very nice, high energy, and engaging with the residents. I would definitely recommend them to family and friends.

Our mother needed advanced care and The Branches was able to provide that, if it was not for The Branches and their staff our loved one would be at a nursing home right now. It is expensive but our loved ones are paying for higher care and based on our experience so far we would absolutely recommend them for families looking for a place for there loved ones.

Overall, I just feel like we were a bit oversold. Upon moving my loved one in, we were promised one on one care and that issues would be addressed. But that hasn't been the case. I feel like everyone there is pretty nice and my loved one has a roof over her head, but most times that's about it. My loved one needs help with little things, like using the phone/dialing the number and she doesn't get that. To be fair, she's not good about asking for help. But I've told them that several times. I was hoping that communicating that to them would help them be a little more proactive and that they would make it a point to check in on her a little bit more. But they don't. So it seems to be a problem on both ends. Every time I call, they are very nice. But the issues still remain. I'm not sure if it's a staffing issue or what the problem is. I will say their food is delicious and my loved one is very happy with that. Also, housekeeping is very good about tidying up and asking her if she needs laundry done, etc. At this point, I'm not sure if I would recommend them to family and friends.

Our family had an in person tour and it was a good tour experience it just was not the most suitable for our loved needs

I have experienced a general lack of communication from The Branches. I also feel like they're understaffed. While they might meet minimum state requirements, the staff are overworked. I expect the corers to be caring for the people there, but they seem to have additional duties, such as doing the laundry, serving the meals, washing up, things that I would class as housekeeping and catering duties. And that takes away from their ability to care for the people there. For instance, lots of time after dinner, everybody is assembled in one area, and there's no staff keeping an eye on them. They're all off cleaning up after dinner.

It has been wonderful. I'm very happy with The Branches of Marlboro. The staff show patience, care, concern, and attentiveness toward their residents. They're supportive. I think they've bent over backwards for our family. The facility itself is excellent. And my loved one seems quite happy with the food.

It would be worth it to go there.

Right away we knew this was going to be a great community for our loved one, they felt very comfortable right away. It is a very homey community and we would recommend The Branches to other families.