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The Branches of Marlboro

421 Bolton Street, Marlboro, MA 01752
9.3
Review Score
24 reviews

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The Branches of Marlboro community exterior
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12 Photos available
7 Floor plans
7 Floor plans available
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Anonymous - Family/friend
4.0
the staff was attentive & accommodating to the issues specific to my brother, making a very difficult transition

My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly fee was very high because he required so many services, and we didn't have enough time to assess if he was actually getting the level of care we paid for. [name removed] was very debilitated so I do not know he if participated in any activities. There was some accommodation to assisting me (the resident's older sister, who lives out-of-state) in emptying his room--but not nearly the same attention as in getting him in! Based on my mother's experience in care 16 years ago and this, I would rate it 4--but I hope never to need such care myself.... Read more

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Branches of Marlboro is a community within Benchmark Senior Living properties. See all Benchmark Senior Living communities.

Pricing for The Branches of Marlboro

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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1 Bedroom
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/mo

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Semi-Private
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$XXXX
/mo

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Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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The Branches of Marlboro421 Bolton Street, Marlboro, MA 01752
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9.3
Review Score
24 reviews
9.3
Review Score
29 reviews
9.2
Review Score
28 reviews
9.1
Review Score
70 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
  • Room Discount

    Lowers your rent by a dollar amount or percentage.

Active promotion
  • Room Discount

    Lowers your rent by a dollar amount or percentage.

Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care

Amenities at The Branches of Marlboro

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Anytime Dining
Guest Meals
International Cuisine
Meals Provided

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Kitchenette
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Arts and Crafts Center
Ballroom
Billiards Lounge
Fitness Center

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Bible Study Group
Art Classes

Reviews
for The Branches of Marlboro

Write a Review
9.3
Review Score
24 reviews

Review Score

24 reviews
9.3

Out of 10


5 star

50%

4 star

30%

3 star

13%

2 star

0%

1 star

9%

A Place for Mom has scored The Branches of Marlboro with 9.3 out of 10 using our proprietary review score based on 22 reviews in the last 2 years. Over all time, The Branches of Marlboro has 24 reviews with an average "overall experience" of 4.1 out of 5.

How we score communities
Cleanliness

4.4

Friendliness

4.4

Meals & Dining

4.1

Care Services

4.2

Activities

4.2

Staff

4.3

Value for Cost

4.1

Overall Experience
12
7
3
0
2
Date Submitted
5
13
22
Reviewer
0
20
4
0
Care Received
19
5
1-20 of 24 reviews
Sort by

1.0
Anonymous - Family/Friend
Assisted Living
October 27, 2023
Verified Review
Review for The Branches of Marlboro

I'd rather send my loved one to a dump. It was dirty, no air conditioning (in August). The staff was horrible and they were NOT honest.Worst experience I've ever had. They need to improve on everything, the place was awful.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Janice R - Toured community
Assisted Living
October 14, 2023
Lack of staff and poor management

I recently was given a tour by the Executive Director on a Tuesday. The place felt cold no activities was going on some residents was complaining , and the care staff and nurses seems stressed and overworked. We didn’t get a warm vibe from this place. We were being rushed by this Executive Director and felt she was pushing us. One of our friends suggested this place as his mom lives there also he said there was a lot of turnover with staffing due to management difficulty in retaining their staff.Our tour was not pleasant and maybe some advice to your new Executive Director (smile more) we are guess visiting. I was told that the former Executive Director was a people person. Well we have decided to move our mom somewhere else as we didn’t feel as welcome by your Executive Director ?? and do not look forward to giving a good review.

Cleanliness

1

Friendliness

1

Meals & Dining

No data collected

Care Services

1

Activities

1

Staff

1

Value for Cost

1


4.0
Anonymous - Family/Friend
Assisted Living
September 29, 2023
Verified Review
the staff was attentive & accommodating to the issues specific to my brother, making a very difficult transition

My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly fee was very high because he required so many services, and we didn't have enough time to assess if he was actually getting the level of care we paid for. [name removed] was very debilitated so I do not know he if participated in any activities. There was some accommodation to assisting me (the resident's older sister, who lives out-of-state) in emptying his room--but not nearly the same attention as in getting him in! Based on my mother's experience in care 16 years ago and this, I would rate it 4--but I hope never to need such care myself.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from The Branches of Marlboro

October 20, 2023

Hello, Thank you so much for your kind words and for leaving such a thoughtful review. We are so glad to hear about your experience with our community. Our associates take great pride in delivering quality experiences and stories like this mean the world to our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!


5.0
DW - Family/Friend
Assisted Living
September 25, 2023
Verified Review
Review for The Branches of Marlboro

It's a very compassionate community , great facility. We picked this community because of the availability, recommendations and personal interview

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Branches of Marlboro

October 20, 2023

Hello Dw, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!


5.0
Anonymous - Family/Friend
Memory Care
July 19, 2023
our families experience

The Branches of Marlboro is a great place, and the staff members there are wonderful. They take them out in their van, they get ice cream or donuts. Go to look at places, just get out!! They have daily indoor activities like artwork, art projects, singing and dancing, exercises. They really make an effort to get everyone involved on a daily basis, no one is just laying in their bed all day.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Branches of Marlboro

August 7, 2023

Hello, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!


5.0
KS - Family/Friend
Assisted Living
May 18, 2023
Verified Review
Highly Recommend Branches

We picked this community, because the age of patients was on the younger side. I love the facility, staff and care by everyone. They have small dining room tables of 2-4. Aides helping were needed. My family is happy with the place.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Branches of Marlboro

June 6, 2023

Hello, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!


5.0
Liz - Family/Friend
Assisted Living
April 11, 2023
Verified Review

A recent change in their Director which has caused some care staff to leave. I have not met this Director, but the prior one was wonderful during my parents illness and Dad's death. The care staff is wonderful!

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

4

Value for Cost

5

Response from The Branches of Marlboro

June 8, 2023

Hello Liz, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro.


5.0
K Fardin - Family/Friend
Assisted Living
March 1, 2023
Verified Review
Review for The Branches of Marlboro

The care and kindness from the staff from top to bottom is exceptional. The apartment that was available check off all the boxes that was desired for a living environment. Food offerings and quality of food is excellent. Overall community atmosphere, friendliness of residents, activities & services provided on site are wonderful. My father's physical & mental health has done a complete 360.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Patricia - Family/Friend
Assisted Living
February 15, 2023
Verified Review
Mom is Thriving

Choosing The Branches of Marlboro was the best decision for our mom. It's such a cheerful place. Bright and accommodating. We have had a great experience. My mom is thriving. Making friends. Caring about her appearance! Very engaged. The staff is wonderful. Honestly I can't say enough about The Branches. It was such a hard decision, and we thought she'd be so unhappy. At first she was, but now she tells us stories about her friends. And she seldom complains of pain anymore.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Assisted Living
February 1, 2023
Verified Review
My review of The Branches of Marlboro

This facility is wonderful. My loved one initially didn't want to go into Assisted Living, but they made him feel right at home here. The staff made it an easy transition. The staff here were wonderful. They were very professional, helpful, and always responsive. Housekeeping was good. Communication with the family was great. All around, this facility was excellent. I'd recommend them to anybody.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Family/Friend
Assisted Living
January 24, 2023
Verified Review
The perfect solution for us

The Branches of Marlboro is a beautiful community, it is so nice and clean and everything is easily accessible for the residents. We love the layout of the community is very convenient to get from one place to the other. The staff members are so friendly, so helpful and always cheerful. The meals started out to be really good but the quality has gone down some - the service is great but sometimes the meals are served cold and occasionally they have some odd choices. Our loved one has been really happy so far and she loves playing bingo several times a week and there is musical entertainment quite often. This community is overall quality living for seniors .

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

5

Staff

5

Value for Cost

4


3.0
anonymous - Family/Friend
Assisted Living
January 4, 2023
Verified Review
Did not live up to expectations of quality care.

My loved one has a debilitating illness, and we were disappointed by the lack of understanding from the care providers. For example, he can't move his legs. And when they moved him, they continued to tell him to move his legs, over and over again. They just weren't willing to take the time to listen to what he had to say. He's as easygoing as they come, but they didn't have compassion for him living in a body that just doesn't work, which is frustrating to him. I didn't see the nurses doing things to meet his needs, nor was I educated on what I could do to help meet his needs. The front desk staff were very friendly, but the care providers not so much. The cost was higher, yet the quality of care was significantly less in terms of respecting him as a human being. When I would talk to them about my concerns, they responded positively. But there seemed to be a disconnect between administration and caretakers, because we just didn't see results.

Cleanliness

5

Friendliness

3

Meals & Dining

5

Care Services

2

Activities

5

Staff

3

Value for Cost

3


4.0
Julie - Family/Friend
Memory Care
December 21, 2022
Verified Review
Recommended

It's like a Disney hotel. They have several activities, even taking the residents out for ice cream. They have a concert every week, one of the staff plays guitar and sings. Very clean and the staff is very nice, high energy, and engaging with the residents. I would definitely recommend them to family and friends.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Susan - Family/Friend
Assisted Living
September 22, 2022
Verified Review
Keep your parents out of nursing homes

Our mother needed advanced care and The Branches was able to provide that, if it was not for The Branches and their staff our loved one would be at a nursing home right now. It is expensive but our loved ones are paying for higher care and based on our experience so far we would absolutely recommend them for families looking for a place for there loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

3.5

Care Services

5

Activities

3.5

Staff

5

Value for Cost

No data collected


3.0
Anonymous - Family/Friend
Assisted Living
September 14, 2022
Verified Review

Overall, I just feel like we were a bit oversold. Upon moving my loved one in, we were promised one on one care and that issues would be addressed. But that hasn't been the case. I feel like everyone there is pretty nice and my loved one has a roof over her head, but most times that's about it. My loved one needs help with little things, like using the phone/dialing the number and she doesn't get that. To be fair, she's not good about asking for help. But I've told them that several times. I was hoping that communicating that to them would help them be a little more proactive and that they would make it a point to check in on her a little bit more. But they don't. So it seems to be a problem on both ends. Every time I call, they are very nice. But the issues still remain. I'm not sure if it's a staffing issue or what the problem is. I will say their food is delicious and my loved one is very happy with that. Also, housekeeping is very good about tidying up and asking her if she needs laundry done, etc. At this point, I'm not sure if I would recommend them to family and friends.


4.0
anonymous - Toured community
Assisted Living
August 11, 2022
Verified Review
tour review

Our family had an in person tour and it was a good tour experience it just was not the most suitable for our loved needs


3.0
anonymous - Family/Friend
Memory Care
July 6, 2022
Verified Review
General Thoughts on The Branches

I have experienced a general lack of communication from The Branches. I also feel like they're understaffed. While they might meet minimum state requirements, the staff are overworked. I expect the corers to be caring for the people there, but they seem to have additional duties, such as doing the laundry, serving the meals, washing up, things that I would class as housekeeping and catering duties. And that takes away from their ability to care for the people there. For instance, lots of time after dinner, everybody is assembled in one area, and there's no staff keeping an eye on them. They're all off cleaning up after dinner.

Cleanliness

3

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

No data collected

Staff

4

Value for Cost

1

Response from The Branches of Marlboro

July 8, 2022

Thanks for your review, we are sorry to hear that you did not have a good experience with our community. We take all feedback seriously, and would like to learn more so that we can improve. Can you please reach out to us so that we can address your concerns?


5.0
Andrea Brener - Family/Friend
Assisted Living
April 26, 2022
Verified Review
Peace of Mind

It has been wonderful. I'm very happy with The Branches of Marlboro. The staff show patience, care, concern, and attentiveness toward their residents. They're supportive. I think they've bent over backwards for our family. The facility itself is excellent. And my loved one seems quite happy with the food.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4.5

Staff

5

Value for Cost

5


4.0
Chris - Family/Friend
Memory Care
April 5, 2022
Verified Review
Would Recommend

It would be worth it to go there.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4


5.0
anonymous - Family/Friend
Assisted Living
February 25, 2022
Verified Review
warm community

Right away we knew this was going to be a great community for our loved one, they felt very comfortable right away. It is a very homey community and we would recommend The Branches to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4


Viewing 1-20 out of 24 reviews

Neighborhood around The Branches of Marlboro

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Branches of Marlboro

The Branches of Marlboro offers 1 Bedroom, Semi-Private and Studio. Learn more.

A Place for Mom has scored The Branches of Marlboro 9.3 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (508) 318-6837 to reach a resident at The Branches of Marlboro.

To reach a resident at The Branches of Marlboro call: (508) 318-6837



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.