New Horizons at Marlborough LLC

400 Hemenway St, Marlborough, MA 01752

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About the community New Horizons at Marlborough LLC

Passion, purpose, and possibilities is the value system we foster at New Horizons at Marlborough. Our not-for-profit assisted living retirement community is dedicated to serving our elderly community the best way we can, to help ensure that residents’ reliability, comfort, and moments complement their golden years.

For nearly 30 years we’ve established and maintained a quality of living in Marlborough, Massachusetts that is unmatched. Through our dedicated service, we’ve gained recognition and awards for our quality care services. In 2015 we were awarded “Best of Assisted Living in Marlborough” for consistently high ratings on Senior Advisor. We’ve also been ranked as a “top-tier” independent and assisted living community nationally.

New Horizons cultivates an encouraging community, so residents may look forward to the newness of each day — a new horizon around every corner. We’re not like your typical senior living community, we’re a community that spends continuous moments with residents that we see as close friends and extended family. We deeply care and respect everyone we attend to and always guarantee to provide the best.

But, you don’t have to take our word for it. Check out a review from a satisfied family member: “I would like to thank you...

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Senior Living Options Offered

Assisted living
Memory care
Independent living

Pricing for New Horizons at Marlborough LLC

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at New Horizons at Marlborough LLC

Health Care Services

Diabetic care
Memory care
Incontinence care
Ambulatory care
Medication management

Staffing & ancillary services

Hospice available on-site
Nurse
Podiatrist
Dentist

Meals & Dining

Meals provided
Guest meals
International cuisine
Professional chef

Room Amenities

Wheelchair accessible showers
Bath tubs
Respite or short term stays offered
Wi-fi/high-speed internet
Full kitchen
Kitchenette

Community Amenities

Memory care services

Secured community
Designed specifically to accommodate memory loss
Enclosed courtyard
Indoor walking paths

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Uncovered parking

Common areas

Outdoor common areas
Indoor common areas
Private bath
Main street shops

Services

Beautician
Housekeeping
Laundry service / drycleaning

Recreational areas

Swimming pool
Arts and crafts center
Billiards lounge
Fitness center

Pets

Cats allowed
Dogs allowed

Languages spoken

Portuguese
Spanish

Primary language spoken by staff

English

Activities

Devotional activities on-site
Devotional activities offsite
Visiting chaplain or priest
Protestant services

Reviews for New Horizons at Marlborough LLC

4.4

(32 reviews)

Write a Review

Cleanliness

4.4

Care services

4.3

Staff

5.0

Meals & dining

4.5

Activities

4.4

Value for cost

4.3

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1-20 of 32 reviews
4.5
September 27, 2021
PW - Child of resident/client
A good place for elderly people. A nice atmosphere. Lots of things to do. A good place to make friends.

The staff have been very helpful. They've listened to everything we've had to say and all the questions we've had for them. They've done the things that they could to get our loved one involved. She's actually eating, which is great because she was hardly eating when she was living alone. So the food must be pretty good. I would recommend New Horizons to other families.


4.0
August 16, 2021
anonymous - Loved one of resident/client
I would recommend it

New Horizons at Marlborough is a beautiful, wonderful, lovely and clean community with a great staff team and contracted care givers.


5.0
October 5, 2020
Anonymous - Loved one of resident/client
New Horizons took elderly care off our worry list!

This community is a 5+, we have had a very positive experience with New Horizons. At the moment they have no positive cases of COVID. They have done an exceptional job of taking care of the residents during this time. The staff members are amazing. It was evident during the times when we would visit how caring the staff members were to the residents. They really made us feel welcomed and comfortable. New Horizons is a very reasonably priced assistant living option and covers everything our loved one needs. They have a basic package you can chose from, as well as other package should additional services be needed. Our loved one is being fed three meals a day, and we have really seen a huge difference in her health since she moved into New Horizons. The feedback on the food is excellent, we can also experienced this while there as a lunch guest. Our loved one is very happy here. The communication is amazing, we get weekly reports about how the community and residents are doing. We really could not be happier. Their process during this COVID-19 pandemic has been exemplary - and at this time they are allowing visits by appointment. The staff escorts all outsiders in the facility to manage the flow of people of people and maintain the health and safety of the residents. The facility has many great open spaces where you can go hang by yourself or socialize with the staff and other residents. An example of their fun activities is cookie Tuesday’s where the staff delivers fresh baked cookies to all the residents. They also have a weekly activities board that shows you all the daily activities for that week. In the past, pre-COVID they would bring in outside talent like bands, and on Friday nights they have wine and cheese. They are currently starting to bring back movie nights. They also have a paint studio and a nursery. I believe this community is set on 30 acres, where there is a chapel. It is really gorgeous, and there is truly something for everyone at this community.


5.0
June 1, 2020
Christine - Loved one of resident/client
Verified Review
A good choice for mom

They have had zero cases of Covid-19 at the community and have been doing an exceptional job protecting the residents. Up and down the spectrum of staff at New Horizons, they have been very open, transparent, and communicative about sending weekly information keeping families up to date on what they are doing to keep residents safe. The services have been great, although cut down during the pandemic. Compared to other communities in the area, New Horizons is a great value.


4.5
November 26, 2018
sue d - Toured community
Verified Review
synopsis of New Horizens experience

hi, New Horizons staff is helpful and dedicated to making things right. I have found they listen to you and do their best to make it right. The community offers many activities and trips so one can choose whichever is of interest. In the 420 building there were many occasions to talk with and meet other independents. I have since moved the newly opened villas because this apt included a patio. So, there is much for anyone to do or participate in. Also, perspective residents usually talk with another resident to answer questions by a non staff person. this was a great choice for me. thank you for your help, [name removed]


5.0
November 18, 2018
Anonymous - Resident/client
best decision I made this year

I have been at New Horizons since June. Everyone has been very welcoming. The apartment is spacious and I love not having to shop for, cook or clean up after dinner! There is always a choice of entrees at dinner and the food is good. Great home-made soups!


4.0
October 8, 2018
Anonymous - Toured community

Visited New Horizons in Marlborough [date removed]. Met with [name removed], who was very informative and gave me a tour of the facilities, along with a brochure with information regarding programs, living options and amenities. It was a good visit. Concerned that the apartment sizes would be too small for my in-laws, but everything else was positive.


4.0
September 15, 2017
Anonymous - Toured community
Verified Review
Tour Went Well

I toured this community for my father, and his needs. My tour went well, it was a nice experience. The community looked nice, and everything appeared to be well-kept. The staff was kind, and helpful. They answered my questions, and everything with well overall.

Response from New Horizons at Marlborough LLC

September 21, 2017

Thanks so much for visiting our community, and for taking the time to share feedback on your positive experience here. Please do not hesitate to contact us if we can assist you in any way, as you look to select your Dad's next home. Sincerely, Andy Eick Executive Director


2.0
July 18, 2017
Anonymous - Toured community

seems this does not match my desires; I don't want senior housing. I want retirement community where I have walking trails and activities and ablility to walk dogs

Response from New Horizons at Marlborough LLC

July 21, 2017

Good Morning, My name is Andy Eick, and I am the new Executive Director of New Horizons at Marlborough. While I am disappointed that you somehow have come to the conclusion that our campus would not meet your stated desires, I would welcome the opportunity to meet or speak with you personally. In fact, I am very comfortable stating that we would meet and exceed all of the points you listed as important to you here, and offer many other benefits the 400+ residents of our beautiful campus have come to appreciate. Please contact me via email at [removed], or by phone at [removed], if I can be of further assistance. Thank you.


4.0
May 2, 2017
Anonymous - Loved one of resident/client
Verified Review
Accommodating Community

This is a nice community, and I would recommend it. They were very kind, and accommodating. The staff was very helpful, and kind. There are plenty of activities offered for the residents. The meals are nice. The community looks great, they do a very good job with the cleanliness. [Removed] from a place for mom was very helpful as well. This is a great community.


4.0
March 28, 2017
Anonymous - Toured community

Visit went well & the place is emasculate and very easy to get around. I did not like having such small refrigerators in the rooms. The staff and people who I met were very friendly. I should have used a list of prepared questions, because I didn't ask a lot of them, which had to do with general room upkeep. I need to print out the Touring Checklist that you recommended. I don't have a printer so I will have to find away to get copies before I visit another place.


4.0
January 24, 2017
Anonymous - Toured community
Verified Review

I toured this community and really liked the staff. We did not want a community that was big. He wanted a certain type of the community. The staff was caring and nice and it was a lovely community. We did like the variety of the meals. Families might want to tour this nice community for the care of a loved one.


3.0
December 13, 2016
Anonymous - Toured community
Verified Review
My Visit To The Community!

The staff we met at this community were nice, however they did not seem as outgoing with the other staff members as the community we chose. The community was clean.


5.0
April 29, 2016
Renee Olivieri - Loved one of resident/client
Verified Review

The community is very warm and welcoming from first visit forward.


4.5
November 27, 2015
Anonymous - Loved one of resident/client
Verified Review
Beautiful facility

New Horizons is a beautiful facility. It is spacious and always seems to be well run. It is always clean and airy here. The staff is very communicative and pleasant. The other residents here are a joy also.

Response from New Horizons at Marlborough LLC

December 11, 2015

We're so delighted that you enjoy both the surroundings and the people at our community. We completely agree that the residents are a joy.


5.0
May 13, 2015
Anonymous - Toured community
Verified Review
Very nice place!

We toured this community while looking into senior living options for a loved one. New Horizons at Marlboro was a very nice looking place, and it was our second choice out of all of the communities that we toured. The facility itself was well kept and clean, and everyone seemed very friendly. It just seemed a bit larger than what my loved one would be comfortable with.

Response from New Horizons at Marlborough LLC

May 14, 2015

Thank you for your kind comments about your visit! We hope your first choice will provide a very comfortable situation for your loved one.


5.0
April 8, 2015
Rhonda Ollqusit - Loved one of resident/client
Verified Review
30 day respite care

My parents were at New Horizons for a 30 day respite/rehab stay following her hip surgery. The staff there were incredibly responsive about working out their admission with very little advanced notice. It was a fabulous experience and wonderful place. I hope they return when they feel ready to transition from their home to assisted living.

Response from New Horizons at Marlborough LLC

April 10, 2015

Thank you for the positive review! We are delighted your parents enjoyed their stay and we look forward to welcoming them again.


5.0
September 17, 2014
Anonymous - Loved one of resident/client
Verified Review
Great choice after very thorough review of assisted living facilities.

We checked out 6 facilities over 2 days. Based on all criteria (in addition to my Mom knowing some of the residents) NH was her first choice. The monthly service fee was substantially less than all other choices. This choice was the best value for us. In one short meeting we were able to take care of almost all of the paperwork. Mom has been in almost a week now. The staff is extremely friendly/helpful. The residents are so happy. The building is kept immaculate. The food is delicious. There is an abundance of activities available every day. The grounds, the chapel, the fish pond, the greenhouse are all beautiful. We are confident that if/when the time comes that Mom needs more care, we have no doubt she will be well cared for. There is a peace of mind that comes to both Mom and her family knowing that all her needs are being met and she is happy and dealing with so much less stress. Highly recommend New Horizons and so happy that we made this choice.

Response from New Horizons at Marlborough LLC

September 18, 2014

Thank you for your kind words. We are delighted that your mother is enjoying living at our community, and we’re certainly enjoying having her here!


3.0
July 23, 2014
Anonymous - Toured community
Verified Review
Per my mother this is a ver...

Per my mother this is a very nice facility. The 30K retainer is off putting...

Response from New Horizons at Marlborough LLC

November 26, 2014

We apologize for the delay in response to your comment, but are delighted to know that your mother enjoyed her tour of New Horizons. As regards the $30,000 entrance fee, we have found that this amount is comparable to other similar communities in the area. Additionally, unlike most retirement communities, New Horizons refunds 100 percent of this fee upon departure. These 100-percent refunds are always made within 90 days (and typically within 45 days) of termination of a Resident Agreement. Additionally, we are currently offering a “rate freeze” for all residents, which guarantees no increase at all in “room and board” charges for at least their first five full years of occupancy. This special offer applies to all fees for lodging, meals, housekeeping, activities, local transportation, water, heat, air conditioning, electric service, etc. We would be delighted to answer any questions you may have about this or other aspects of life at New Horizons.


5.0
June 16, 2014
K W - Loved one of resident/client
Verified Review
Very nice place, and good food!

Things seem to be going very well at New Horizons! It really is a beautiful place, and I think they do a great job looking after our elderly loved ones. The staff have all been very friendly and helpful, and they do a great job keeping the facility clean and well kept. From what I have heard from my loved one they do a great job with the food as well!


Neighborhood around New Horizons at Marlborough LLC

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New Horizons at Marlborough LLC in google map

Frequently Asked Questions about New Horizons at Marlborough LLC

New Horizons at Marlborough LLC offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

New Horizons at Marlborough LLC has received an average review rating of 4.4 based on 32 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.