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New Horizons at Marlborough LLC

400 Hemenway St, Marlborough, MA 01752
9.2
Review Score
42 reviews

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LIz - Family/friend
5.0
Dad was brought back to life moving here

The staff at New Horizon's at Marlborough is amazing, from the front desk staff to the maintenance and cleaning staff. Everyone is friendly, helpful, and kind. The move in process was simple and seamless and they even let us borrow carts to bring in furniture! I ate dinner there once with my father and the food was delicious. Dad is always saying how great it is and the variety is good, too. We would and do recommend New Horizons at Marlborough to anyone that we can!... Read more

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About the facility New Horizons at Marlborough LLC

Passion, purpose, and possibilities is the value system we foster at New Horizons at Marlborough. Our not-for-profit assisted living retirement community is dedicated to serving our elderly community the best way we can, to help ensure that residents’ reliability, comfort, and moments complement their golden years.

For nearly 30 years we’ve established and maintained a quality of living in Marlborough, Massachusetts that is unmatched. Through our dedicated service, we’ve gained recognition and awards for our quality care services. In 2015 we were awarded “Best of Assisted Living in Marlborough” for consistently high ratings on Senior Advisor. We’ve also been ranked as a “top-tier” independent and assisted living community nationally.

New Horizons cultivates an encouraging community, so residents may look forward to the newness of each day — a new horizon around every corner. We’re not like your typical senior living community, we’re a community that spends continuous moments with residents that we see as close friends and extended family. We deeply care and respect everyone we attend to and always guarantee to provide the best.

But, you don’t have to take our word for it. Check out a review from a satisfied family member: “I would like to thank you...

Read More

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.

Pricing for New Horizons at Marlborough LLC

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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2 Bedrooms
Starting at
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/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at New Horizons at Marlborough LLC

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Compare

New Horizons at Marlborough LLC400 Hemenway St, Marlborough, MA 01752
The Residence at Orchard Grove258 Walnut St, Shrewsbury, MA 01545
The Branches of Marlboro421 Bolton Street, Marlboro, MA 01752
The Branches of Framingham518 Pleasant Street, Framingham, MA 01701
9.2
Review Score
42 reviews
9.7
Review Score
38 reviews
9.1
Review Score
25 reviews
8.9
Review Score
21 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at New Horizons at Marlborough LLC

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Full kitchen
Kitchenette

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Transportation at Cost
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Private Bath
Outdoor Common Areas
Indoor Common Areas

Recreational areas

Swimming Pool
Arts and Crafts Center
Billiards Lounge
Fitness Center

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English
Portuguese
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews
for New Horizons at Marlborough LLC

Write a Review
9.2
Review Score
42 reviews

Review Score

42 reviews
9.2

Out of 10


5 star

62%

4 star

29%

3 star

8%

2 star

3%

1 star

0%

A Place for Mom has scored New Horizons at Marlborough LLC with 9.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, New Horizons at Marlborough LLC has 42 reviews with an average "overall experience" of 4.4 out of 5.

How we score communities
Cleanliness

4.5

Friendliness

4.5

Meals & Dining

4.5

Care Services

4.3

Activities

4.4

Staff

4.7

Value for Cost

4.4

Overall Experience
26
12
3
1
0
Date Submitted
0
4
7
Reviewer
2
19
21
0
Care Received
10
30
2
1-20 of 42 reviews
Sort by

5.0
LIz - Family/Friend
Assisted Living
July 26, 2023
Verified Review
Dad was brought back to life moving here

The staff at New Horizon's at Marlborough is amazing, from the front desk staff to the maintenance and cleaning staff. Everyone is friendly, helpful, and kind. The move in process was simple and seamless and they even let us borrow carts to bring in furniture! I ate dinner there once with my father and the food was delicious. Dad is always saying how great it is and the variety is good, too. We would and do recommend New Horizons at Marlborough to anyone that we can!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Anonymous - Family/Friend
Assisted Living
June 20, 2023
Verified Review
New Horizons Review

There seems to be not enough staff for [name removed]. The aids don't come at the appointed time consistently. The red shirts are amazing, the dinner staff is amazing, the front door staff is amazing so pretty much. It's a great place I would recommend it.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

5

Staff

5

Value for Cost

5


5.0
Anonymous - Resident/client
Assisted Living
June 13, 2023
Verified Review
We like it here!

My spouse and I are currently residents at New Horizons at Marlborough and the experience has been great so far. The staff at this facility are all wonderful and attentive. The facility and our one bedroom apartment are both very nice. The food is good. There are lots of places to walk around outside. We like it here very much. I would recommend this facility to family and friends.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
J M - Family/Friend
Independent Living
May 3, 2023
Verified Review
Warm Community to Join

Everyone there (residents and staff) are kind and cheerful. The amenities are very impressive for the price. I've had a little trouble getting some questions answered / issues addressed but am attributing this mostly to just the start up/phase where I'm learning who to talk to, when and by what means. My parents feel pretty happy there, and lucky - they are 2 months into their residency now.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

4

Value for Cost

5


4.0
anonymous - Family/Friend
Assisted Living
November 3, 2022
Verified Review
A good place overall, nice facility.

It is a nice, well kept facility with friendly staff and good meals, a good value. They were sub contracting care to [removed], which was poor. They have since switched providers. Sadly my father died at the end of September so I can not comment on the new care provider [name removed].

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

3

Staff

4

Value for Cost

4


5.0
anonymous - Family/Friend
Assisted Living
August 11, 2022
Verified Review
A great community

Our loved one has not moved in yet so we have had no experience with the meals and dining or the activities - but the reason why we picked New Horizons at Marlborough was because it was the most suitable for our loved ones needs. It really made a great first impression

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


4.5
anonymous - Family/Friend
Assisted Living
March 22, 2022
Verified Review
Almost as good as I thought it would be.

My loved one is in the assisted living building. It's important to know going in what that entails. So there is no emergency medical care, and you have to have your own doctor. They do provide some medical services, including a podiatrist. Just be aware that if an emergency happens, they call 911 and are not able to do anything for your loved one. The service staff is a little pushy. They want things to be done the way they want them done. Outside of those parameters, they still do things but might be a little grumpy about it. They do seem very caring, but just a bit pushy. Basically they keep really good track of the residents. The activities are good. The food is fabulous. And ultimately my loved one is doing really well there. Also, they have a low vision group and some related equipment, which is great if your loved one has vision problems.

Cleanliness

3.5

Friendliness

4

Meals & Dining

4.5

Care Services

3.5

Activities

4

Staff

4

Value for Cost

3


5.0
anonymous - Toured community
Assisted Living
January 11, 2022
Verified Review
tour review

Our family had an in person tour and its a nice facility, but a little far away. It is a little bit older but still nice - just not as sparkly as others we looked at.


5.0
anonymous - Family/Friend
Assisted Living
October 26, 2021
Verified Review
So far so good

Our loved one have not been there for very long but so far everything seems to be going really well. The cleanliness was a huge thing that stood out to us. We were so impressed by how fresh everything was, and its very well decorated with fresh flowers. We haven't been able to eat meals there with our parents because of the restrictions but overall the meals are good. Sometimes they say the portion sizes are two small but they do get a three course meal. Another thing that we loved is how it has a pool, garden and greenhouse. It is like a mini vacation for your loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Staff

5


4.0
Susan - Toured community
Independent Living
October 21, 2021
Verified Review
My tour review

I felt that this community was really nice it just felt too big for my loved one. It was somewhat overwhelming for me so I knew it would be for her, it was nice just too big.


4.5
PW - Family/Friend
Assisted Living
September 27, 2021
Verified Review
A good place for elderly people. A nice atmosphere. Lots of things to do. A good place to make friends.

The staff have been very helpful. They've listened to everything we've had to say and all the questions we've had for them. They've done the things that they could to get our loved one involved. She's actually eating, which is great because she was hardly eating when she was living alone. So the food must be pretty good. I would recommend New Horizons to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

4


4.0
anonymous - Family/Friend
Assisted Living
August 16, 2021
Verified Review
I would recommend it

New Horizons at Marlborough is a beautiful, wonderful, lovely and clean community with a great staff team and contracted care givers.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

No data collected


5.0
anonymous - Family/Friend
Memory Care
October 5, 2020
Verified Review
New Horizons took elderly care off our worry list!

This community is a 5+, we have had a very positive experience with New Horizons. At the moment they have no positive cases of COVID. They have done an exceptional job of taking care of the residents during this time. The staff members are amazing. It was evident during the times when we would visit how caring the staff members were to the residents. They really made us feel welcomed and comfortable. New Horizons is a very reasonably priced assistant living option and covers everything our loved one needs. They have a basic package you can chose from, as well as other package should additional services be needed. Our loved one is being fed three meals a day, and we have really seen a huge difference in her health since she moved into New Horizons. The feedback on the food is excellent, we can also experienced this while there as a lunch guest. Our loved one is very happy here. The communication is amazing, we get weekly reports about how the community and residents are doing. We really could not be happier. Their process during this COVID-19 pandemic has been exemplary - and at this time they are allowing visits by appointment. The staff escorts all outsiders in the facility to manage the flow of people of people and maintain the health and safety of the residents. The facility has many great open spaces where you can go hang by yourself or socialize with the staff and other residents. An example of their fun activities is cookie Tuesday’s where the staff delivers fresh baked cookies to all the residents. They also have a weekly activities board that shows you all the daily activities for that week. In the past, pre-COVID they would bring in outside talent like bands, and on Friday nights they have wine and cheese. They are currently starting to bring back movie nights. They also have a paint studio and a nursery. I believe this community is set on 30 acres, where there is a chapel. It is really gorgeous, and there is truly something for everyone at this community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Christine - Family/Friend
Memory Care
June 1, 2020
Verified Review
A good choice for mom

They have had zero cases of Covid-19 at the community and have been doing an exceptional job protecting the residents. Up and down the spectrum of staff at New Horizons, they have been very open, transparent, and communicative about sending weekly information keeping families up to date on what they are doing to keep residents safe. The services have been great, although cut down during the pandemic. Compared to other communities in the area, New Horizons is a great value.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
sue d - Toured community
Memory Care
November 26, 2018
Verified Review
synopsis of New Horizens experience

hi, New Horizons staff is helpful and dedicated to making things right. I have found they listen to you and do their best to make it right. The community offers many activities and trips so one can choose whichever is of interest. In the 420 building there were many occasions to talk with and meet other independents. I have since moved the newly opened villas because this apt included a patio. So, there is much for anyone to do or participate in. Also, perspective residents usually talk with another resident to answer questions by a non staff person. this was a great choice for me. thank you for your help, [name removed]

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


5.0
anonymous - Resident/client
Memory Care
November 18, 2018
best decision I made this year

I have been at New Horizons since June. Everyone has been very welcoming. The apartment is spacious and I love not having to shop for, cook or clean up after dinner! There is always a choice of entrees at dinner and the food is good. Great home-made soups!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
October 8, 2018

Visited New Horizons in Marlborough [date removed]. Met with [name removed], who was very informative and gave me a tour of the facilities, along with a brochure with information regarding programs, living options and amenities. It was a good visit. Concerned that the apartment sizes would be too small for my in-laws, but everything else was positive.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
September 15, 2017
Verified Review
Tour Went Well

I toured this community for my father, and his needs. My tour went well, it was a nice experience. The community looked nice, and everything appeared to be well-kept. The staff was kind, and helpful. They answered my questions, and everything with well overall.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from New Horizons at Marlborough LLC

September 21, 2017

Thanks so much for visiting our community, and for taking the time to share feedback on your positive experience here. Please do not hesitate to contact us if we can assist you in any way, as you look to select your Dad's next home. Sincerely, Andy Eick Executive Director


2.0
anonymous - Toured community
Memory Care
July 18, 2017

seems this does not match my desires; I don't want senior housing. I want retirement community where I have walking trails and activities and ablility to walk dogs

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2

Response from New Horizons at Marlborough LLC

July 21, 2017

Good Morning, My name is Andy Eick, and I am the new Executive Director of New Horizons at Marlborough. While I am disappointed that you somehow have come to the conclusion that our campus would not meet your stated desires, I would welcome the opportunity to meet or speak with you personally. In fact, I am very comfortable stating that we would meet and exceed all of the points you listed as important to you here, and offer many other benefits the 400+ residents of our beautiful campus have come to appreciate. Please contact me via email at [removed], or by phone at [removed], if I can be of further assistance. Thank you.


4.0
anonymous - Family/Friend
Memory Care
May 2, 2017
Verified Review
Accommodating Community

This is a nice community, and I would recommend it. They were very kind, and accommodating. The staff was very helpful, and kind. There are plenty of activities offered for the residents. The meals are nice. The community looks great, they do a very good job with the cleanliness. [Removed] from a place for mom was very helpful as well. This is a great community.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


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Neighborhood around New Horizons at Marlborough LLC

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Frequently Asked Questions about New Horizons at Marlborough LLC

New Horizons at Marlborough LLC offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored New Horizons at Marlborough LLC 9.2 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (508) 460-5200 to reach a resident at New Horizons at Marlborough LLC.

To reach a resident at New Horizons at Marlborough LLC call: (508) 460-5200



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.