Whitney Place at Westborough

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Completely understaffed. I am repeatedly told that the staff does not have time. For example, Visiting hours are Wednesday and Friday for 15 minutes from 1:00-3:00 pm. The reason? They don’t have staff to walk patients down. There is only 1 staff person monitoring guests regardless of how many visitors. (And if patients aren’t with family- what are staff doing inside?????). No weekend visits allowed. They seem to think this is ok that working people cannot visit their loved ones. And 15 minutes? I am so sad.

The community did a good job of keeping my mom safe and there have been no cases of Covid-19. They don't communicate with the resident's families well enough. We receive almost no communication or information about my mother's care. We have to reach out ourselves and ask the direct in order for us to get anything from the staff.

When my Mom moved in I could never have imagined a time where I wouldn't be able to visit her but COVID-19 has changed the world. We know that she is in the best possible place and is getting the best possible care in these uncertain times. I cannot say enough wonderful things about the staff at this facility! They are skilled, loving, caring and take care of my Mom just like I would - they are now an extension of our family. Thank you to all!

Whitney Place is good for people with mid dementia and can still function on their own. Staff is hands off and not overly attentive. Sometimes they argue with the residents. Duties are assigned and followed per their role. For example, there is an Activities person who does social groups, painting, singing, etc. The care taking staff do not participate in activities, rather they do daily care and serve the food. Care Coordinator is fantastic and keeps a pulse on what is going on.

In the 4 years my mother was a resident at Whitney Place Westboro the care and food went down-hill considerably. Most (not all) of the aids are very task oriented and not compassionate. Care NOT resident based! In my opinion the staff is not adequately trained to understand dementia and the varied ways it affects people. Don't let the fancy outward appearance of the facility fool you. Care, communication and compassion are greatly lacking. Management staff changing constantly.

I had a nice experience with my tour of this community. Everyone was nice, and kind to my family, and I. The community was nice, and clean from what I saw. The staff I met was nice, and helpful. They answered my questions, and my tour was a good one overall.

Whitney Place at Westborough was a very nice and clean community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community that was a better match for our needs.

My mother has recently made the move into this community and so far we have no complaints of how things are going for her. The property is clean and they have a great activity program that I am hoping she gets involved in when she feels up to it. The only complaint that she has seems to have is the meals. They need some improvement in the quality and taste.

It was a lovely facility. However, it was really small and they few rooms available. I didn't feel my mother would be happy here.

This community seemed clean when we took our tour. The staff were nice, however they did not seem at the same level as the community we chose.