Providence Senior Living

Don't believe every word they say my advice is to go and watch what happens and how people are cared for and make your decision based on what you see happening taste their food and you just have to watch everything that's all. I think they try harder than many of the places so I am not complaining. I just think I'm there every day. He's been there now for four months. I've been there every day and I continue to be there every day as much as I can, I've never missed a day yet, but I know I will have to at some point, but I see everything that goes on because I'm there to see it and I think that it's important that families do that.

Mom was living at another facility before but it wasn't the right fit. Here she's able to go out on trips, have a large apartment, her cat! It's not without us. Would be nice to work on keeping directors. Food is ok, activities are OK, but overall better than other we've seen or experience.

My friend resides at this property. She appears happy. The facility is clean the room is large with a wonderful bathroom setup. She is younger and what I love is she has people her age to connect with. For us the courtyard is the highlight. Staff is hands on and mostly quick to respond. Some management changes can be frustrating/alarming but seems to be the norm.

Understaffing is an ongoing problem. The facility is absolutely beautiful and clean! Overall the staff are very helpful. In particular, my mom has mobility issues and prefers to stay in her apartment rather than go to the dining room for meals. The staff monitor her and will not allow her to miss more than 2 consecutive meals in a row. They inform my sister if that happens and bring meals to her in her apartment if she is missing more than she should. They do provide decent communication with regard to mom's care. All of that being said, her care is also being handled by hospice as well. So currently her care needs are being addressed by both the facility staff as well as hospice.

Location was a big factor. Also, we know it had the best reviews. We were satisfied with it when we toured. We don't think any place else would be better necessarily and still feel that way.The quality of food is fine. I feel like they are short on staff.

We toured Sonata Hunter's Creek during our search for a Memory Care facility for our loved one. This facility seemed good. The cleanliness and friendliness were great. The facility had a great atmosphere. They were very informative.

My mother is currently a resident at Sonata Hunter's Creek. This facility is good. The staff is very friendly. The food is not very healthy. My mother has heart problems and diabetes but the food is mostly fried. Communication with the family is below par. They don't communicate well with us and my mother gets things confused. It would be great if they would work with us more instead of just telling my mother things.

The community is clean. It has been the best place, but they can improve on somethings. They are all friendly. My loved is fine with the food. They do the samething with the activities, and they can do better with keeping the residents engaged. We have to stay on top of the staff, to make sure that they are properly taking care of my loved one, especially when it comes to providing medication. The communicatin with the Executive Director has been good.

Our family has experienced a lot of loving care. Sometimes they have a little bitt of an issue with staffing, like every place right now. But the staff they do have have been excellent. The food is excellent. The chef goes out of his way to make the food not only tasty but also visually appetizing with the garnishes he uses. It's easy for the residents to eat, and there's plenty of it. The facility is beautiful and only about a year old. It has a lovely courtyard. The décor is very pleasing, and the rooms are nice.

This is a great community and your feel comfort knowing your loved one is taken care of. I feel peace knowing my loved one is being well cared for by the staff. The staff are good to work with if I have questions or concerns about my loved one and they are responsive. The activities are limited here. Your loved one will need to season their own food.

I would tell others that the community is very good. Everyone is very friendly. Sometimes it takes time for the staff to return emails or phone calls about my loved one. This is my only hesitation about the community. The community is very well decorated, and feels very welcoming.

We chose Savannah Grand because it is a small intimate place and I figured it would be easier to find her way around and be more comfortable. The room sizes are nice, they are private rooms. Initially it was difficult because of covid restrictions and as they started to lift them they seemed to be comfortable with not doing much. They have recently changed management and things are improving dramatically such as having many more activities. They are good with communication and I see the director almost on a daily basis. I would recommend to others looking.

Savannah Grand was always kept clean, and they offered a fair amount of activities for the residents. The pace was very affordable for everything they had to offer. The affordability, and the initial walk through really stood out to us. The waiting area, and entry way was very well appointed, The marketing individual we met with was very friendly and very helping with answering all of our questions we had.

Our loved one really does enjoy the meals and dining, but we do wish they offered more care. We think if they did our loved one would receive more attention, we think the community is a little laid back. We also wish they would offer outside walks for the residents to keep them active and engaged.

When extra care was needed after a fall at the facility, there was an upgrade to the charges, and we never so an increase in level of care or service. Top Admin staff are often hard to reach with one or two exceptions. Only got responses when I went in person.

My mother has lived at Providence Hunters Creek for a year, so this review is intended to give potential residents a view into what to expect in this community: Pros: - Cleanliness of the property and responsive maintenance - Caring staff of CNAs and Nurses. Both [name removed] and [name removed] are very professional and diligent doing their jobs. - Recreational Director ([name removed]) does a good job with the limited resources has. Cons: This community is seriously understaffed and here is how it impacts the residents: - CNAs are not consistent providing the level of care residents are paying for. Eg showering schedules are consistently off and my poor Mother misses showers every week. Some days the CNAs cant make it to her room as scheduled in the mornings/lunch/dinner and my Mother sits in her room waiting for hours. - Dining room has 1 cook for over 100 residents and 3-4 servers, this means residents wait 1-2 hours to be served. - activities are often cancelled or changed due to low staffing

On laundry day we will find dry clothes in the dryer that weren't folded. We asked that a trash bag be put in the trash can, but unfortunately this is rarely done.

The food and food service is inadequate. Better wages should be paid to attract more attendants and a more qualified chef. Residents must wait for long periods to get their food served. Often the food is improperly cooked or unavailable as shown on the menu. There are no health violation concerns just poorly prepared food or lack of choices. Example under cooked spaghetti and rice, running out of items indicating poor ordering of supplies.

Ambiance of Maitland in my opinion is a long way from being ready to take more residents at this time. They are in the middle of a massive renovation and remodel. I truly can't imagine it being finished for at least 9 months to a year. That being said, it should be very nice when it's finished. Currently I wouldn't send someone there.

The staff was great, although the front office staff were horrible. The receptionist provided some bad information and was unprofessional. We felt like there was a cover up. We also thought the director was very rude. The care giving staff, that were part of the memory care house were pretty good. The staff from the non-memory care side was significantly less equipped to care for our father. Some of the care giving staff did do a good job with my dad and seemed to really care for him. Those staff seemed to not be treated well by the management, however, so many of them left over time. They did seem to do a good job keeping the community clean. During the holidays, the activities director put up decorations and put on a really great event. At this event, the director and receptionist did not engage with the residents or families at all. They both fixed a plate of food and left without talking to any of us.