Promenade Senior Living

They do a lot of great activities, not sure how much individual attention is paid to room upkeep. Overall I would recommend Promenade at Blue Hill to others.

Some of the staff seemed frustrated and not too friendly and there were some small language barriers. Many of the staff were caring. When things got dire with my mom, the staff was not too responsive. Housekeeping was good. Everything was clean and they came each day. There was not a lot of communication with the family. They did let family visit at all hours, which was great. The move in process was smooth. The meals were relatively good. Nice setting. My mother was in a one bedroom apartment, which was spacious and very nice and large. I would ask that the staff be a little more tender with the elderly, more patient. If the resident is not feeling well, that should be embraced and they should not be charged for delivery of food to their room. They encouraged my mother to use their staff doctor. However, he was not there often enough and she never had a visit from him. They should have him or her do an examination pretty quickly post move in to get a baseline. The doctor was not readily available when she needed him and the head nurse was on vacation. Things there with the staff were okay when her health was good. As soon as she declined I felt like she was ignored unless I kept calling for them to please check her condition. They responded quickly upon calling. But the fact that I had to call was not great. I would recommend this facility, as it is beautiful and lots of activities, if your loved one is in relatively great health.

The facility and staff makes the residents feel at home. The biggest improvement would be in the food. Sometimes it's good, but there are days when residents get a piece of bread and coffee for breakfast and that is it. Overall I would recommend The Promenade at Middletown to others looking for assisted living.

In NY they have a program in place we are currently 3 on the list that they give us money towards the monthly bill because in there eyes they want our money to last longer so it's actually less they pay in the long run depending on how long the person lives. Based on the experience

Our family had an in person tour and the tour experience was very good and it would of been one of our choices but the community itself was just a little run down - it needs some updating

My loved one has been very happy here. The staff are very attentive and she has been thrilled with them. She does not participate in the activities but there are a lot offered. It is a smaller community and she really enjoys that because she is able to really get to know the other residents and is not as overwhelming as some of the bigger ones.

This has been a pretty good experience for us. I would recommend the community to others for their loved ones. I am happy with the staff and the communication is good. The community has a beautiful courtyard for the residents to use, and it appears that many of the ground floor apartments have access to this. This was one of the main reasons we selected the community. The medical portion could be communicated better to the family. Medication management is one of the care services offered to the residents. This has been a change for my loved ones. It would be nice to offer more details to the residents and the families for those that request it. The food is okay and edible. There could be more spices in the meals, as they are currently pretty bland for my loved ones. There are activities for the residents to participate in if they choose to. They do have a piano that my loved ones enjoy.

Promenade looked like a wonderful place. The staff were all great and they had a lot of amenities offered. My mom would not have used all of these amenities, so we felt that we would have been paying for services that were not going to be used. They did have a very nice fancy dining room that residents can rent out to dine with their families. The rooms were average size but did have their own private bathrooms in the room.

Sales director made the process easy to entry. Since moving in the staff have been welcoming. The place is clean and calm.

Our family had an in person tour and there were definitely some positive things - it is very cozy, right when you walk in they have a little community center gazebo and the people are really nice. However it is a little bit older and we wanted a smaller community especially since we were looking during the height of covid

Pre COVID we had no problems at all, the location is very close to home so we could visit all the time. The staff has been very nice, they have all been very welcoming. Since COVID it is not very accessible at all. They allow window visits but the communication is very very optimal. They also allow zoom calls but they are restricted and are only set up at certain times. This community is very very clean, we would give them a high value. Once again the staff members are very nice, but at times there was just not enough of the to watch over the residents. And at times our loved one would not receive the help they needed because of it.

Nice facility in area of shopping centers, many restaurants, and the U of Albany across street.Promenade is a Medicaid approved facility so most services and care can be covered if income level eligible. Accomodations are all on 3rd, 4th, and 5th floors so need some mobility to use elevators. Studios and one bedroom accomodatioons are standard furnished but you can bring own furnishings. Medicaid/billing coordinator very helpful w/navigating system.

Promenade had a homey feel, nice, informative tour with Sadie. Seems like a good value here as its a little less $$ than most but staff seems dedicated to good care. Just seemed to need a little updating.

This was a very nice facility. The touring supervisor was very accommodating to our time. We arrived early and she spent all the time we needed, with us. Though we liked this program and facility very much, it was a little high in price and the fact that the monthly rates are guaranteed to go up by 3-5% every year was a discouraging factor for us. That is why I gave it 4 stars. If money were not really an issue, I would have given it five stars.

The place was very nice but the apts. do not have a kitchen. They only have a college room dorm refrigerator and a sink. ALso,the lower priced apts do not have a sitting area. More expensive than Five Star Premier Residence of Yonkers.

Very nice facility in Tuxedo NY - older buildings as it was a former hospital in the 1940's (+/-). Updates have been made. We liked the fact that there are only 69 residents, not so large as to be overwhelming or institutional looking. Rooms are very clean and have a good amount of space. Fees are all inclusive (weekly housekeeping, 3 meals per day plus snacks, 24 hour staff, weekly laundry, life enrichment program, room) - add-ons are medication management and personal care - there are 4 pricing tiers ranging from $3330/mo for private suite - $4020/mo for deluxe suite, $600-$1800/mo for personal care, $600/mo for medication management. Staff are friendly and helpful. Residents are kept busy with exercise, activities, movies, BBQs, Wine & Cheese nites, 2 trips per week, one for shopping and other for recreation. All in all a really nice place, nestled on a hill - 2 decks for lounging & BBQ in the summer months is nice, lots of trees.

$948/mo but no services; 1 large bedroom; can't exceed over $36k income; vacancies, request application

Affordable. Pretty location. Worth a tour.

Built in mid-80s, has been renovated though it needs some more work. Staff was very friendly as was the marketing person. We liked the suite layout better than the 2 bedroom at Braemar. Price was per day and with meds it came to a little over $6,000/month. We will follow-up with them by way of my brother arranging a parental visit and I will fill out their financial application. They have a suite available. We liked that they were privately run.