Peninsula Healthcare Management

I think the best referral ever is the one that I received from the residents themselves. During my tour, I was told several times by residents how they loved being at Hairitage Avonlea. The rooms were spacious, there were lots of activities and the rapport between the stuff and the residents was wonderful. The activity calendar was full of fun, educational, and physically engaging things to do. There is an overall sense of joy in their community.

I toured Heritage Village of Gladstone and it was a great tour. However, I didn't really care for the facility. We decided to continue with our search.

They have an onsite doctor, so the resident doesn't have to leave. The community is very friendly. They have meals and you call ahead and eat with your loved one, prior to COVID. The staff makes sure my loved one gets to their room. There is a cell phone in my loved one's room to call us anytime they want. The community doesn't take this away from my loved one. There is a code for family members that come often, they give you a code to get in to see your loved one. The community calls me about once and month, and always has something positive to say about my loved one. Heritage Village gives my loved one an activity to assist other residents to get to dinner and other activities. My loved one says they love it here. The community called and said can we get a fridge for their room, since they weren't going on field trips which the money would've been used for on these outings.

Contact person not available. Facility was unaware of my sched tour. However, [Removed] went out of their way to make me feel welcome, introduced me to staff, showed me a room, discuss future remodel plans and activities, and focused on making the transition very easy and accommodating. Very nice facility. Cheerful staff and residents were engaged. Even if my family doesn't agree on proximity of this facility for us, I will be very sad because THIS is how I picture a residential care facility SHOULD be and as an RN, I am proud to highly recommend.

"My husband was diagnosed with dementia and he declined to where I no longer could keep him safe at home. I was looking for some place that could care for his daily needs and  at the same time manage his many behaviors. I was delighted to find Madison Heights who cared for him and kept him safe. I don't know what I would have done without them. The Staff at Madison Heights were very helpful and compassionate. Before his dementia progressed, he had learned to love his caregivers and I think some of them became close to him without losing any of their professionalism. I know they became a big support of me also and I will always be grateful for their love, caring and support. I actually miss them and wish them well. " [Removed] [Removed] 2016

It's a wonderful place. The staff, and Kim [removed] in particular have just been fantastic. We have been very happy with Heritage Village so far.

We toured here and it was very nice. It was close to my home, which I liked. They didn't have the size room we were looking for available, so we stayed with Heritage Village, but just used a different location.

I am just basing this rating on touring the facility because I don't have a loved one there. It was a wonderful experience and the staff was great. The director was very patient and answered all of my questions.

My mom has dementia and they are really patient with her. She has adjusted well and likes most everyone there. The staff is super! We are very happy with everything especially the cost.

We're very very happy with Heritage Village! Dad really seems to love it here. The nursing staff in particular do a really excellent job, they're very friendly and caring. I've also noticed that the residents themselves all just seem to be happy and well cared for in general. It really is a great place, and I would recommend it to anyone!

Compared to where my father came from, the staff is very attentive, I mean, not just what they have to do and where they have to be, they're pretty focused on their jobs and who they have to be with after. The executive administrator is a young guy but he takes care of things and they're laid back to the point where it's not a stuffed shirt and they have to be in a suit to speak with you. The staff all seem to get along, they had a family dinner/celebration once a month kind of thing and they had tacos catered in and everybody wore a hat if you wanted to and you could buy pie tickets if you wanted to throw a pie into one of the managers faces so they just kind of sat at a table and that was kind of fun. There's different cottages, and this I think is behavioral health and everyone was good and they weren't distant. My father adapted the first day he was there, I was shocked. They have 2 different living areas with fireplaces and the food is ohh sooo good, he eats very well.

We were fine with it, I think they would have been accomodating to special needs even though we didn't have any. We chose it because it was referred to us by A Place for Mom and when we toured it was clean and nice and the manager was very friendly and informative. The rest of the staff was just fine, no problem. I know they took them on little trips and then they took them down to the park to the music in the park and they'd take them out for ice cream and they did play bingo. The fact that it was very clean and they did do crafts with them, it seemed like a nice place.

I had a very pleasant visit with the Director. I had a nice tour of the facility and she was very helpful in answering my questions.

I took a tour of this facility, and it went just fine. Though I ended up choosing a different facility for my loved one to reside, I saw very little problems with it.

I really enjoy living at Madison Heights! The atmosphere and house is very comfortable. The staff is very nice, the other residents are great and I love the food! I would highly recommend it to others.

The staff is very friendly and easy to work with. It's very clean and they keep up with any repairs. Communication on how my loved one is doing has been almost nonexistent. I have yet to hear from the doctor on visits that were made or tests they did. I had to ask specific questions to get information. We went there because it was a facility that would take Medicaid as soon as it went through. It's okay, but I don't think it's a place I would have chosen in the first place. He is getting the care he needs and he's safe, but I would like to see better Communication.

The care is good and my dad seems to be doing fine. We did have a small issue with this place about a lost item, but they are replacing what was lost. The food seems to be fine. My dad gets daily visits from the activities director who interacts with him.

very home like place; spacious, clean. residents and care givers seem happy; Patricia gave an informative tour. I think mother would be happy here.

My mother has done very well there at Heritage Village of Gladstone. The overall atmosphere is very warm and comforting. I know that she is being very well taken care of. The service, the staff, the food, and everything all seems to be above par. The only area for improvement I have noticed is that mom needs a little more encouragement to make sure that she is showering as often as she needs to. Overall we are really very pleased.

We stopped in at the heritage Village and found the community was nice but it did not fit what my mom was looking for. My mom has a scooter that she needs to get around and we felt there were no fire exits for emergency for her to get out in time also we felt there was not enough staff to help she such a occurence was to happen. We also found that the community was a little bite more what we were looking for spend.