Kaplan Development

Our mother was 97 years old when she entered the facility. Everyone was so friendly and welcoming to both my mom and my family. My mom passed away 7 weeks after she arrived. My family cannot thank all of the staff for the respect they showed my mom and the empathy they showed our family. We will miss her forever but we are eternally grateful to each and every staff member that we encountered during her stay at the facility.

I was pleased with my experience, dealing with All American. Of course, getting an elderly parent to move out of their long time home, and to an assisted living facility is, a big challenge. Like most elderly folks, my mom desperately wanted to stay, and live out the rest of her days, in her home of 61 years. And so, she resisted any, and all, change. That sentiment, tugs at one's heart, for sure. But her home was not built for a 90 year old, and so, was becoming an increasingly unsafe place for her. She was having increasing difficulty walking, generally, often could not get up (out of chairs), and was inclined to undertake dangerous evolutions (such as going up, and down, the basement stairs, by herself) just because she'd get impatient. Plus, even though she still handled her own personal hygiene, the time was rapidly approaching, where assistance with such, would be unavoidable. Further, especially with giving up Driving (several years earlier) she was quite isolated. With only my miserable [removed] for company, and, maybe, a couple visitors a month. She'd even stopped making/ taking phone ?? calls, because she couldn't get her hearing aids to interface with the phone. So, I (as the adult in the room) had to make the decision, that it was time to move. She finally relented, very late in the game, once her cognition had deteriorated, to the point that she could just barely follow, what was going on around her. In hindsight, I wish she'd moved to All American, years sooner. I think she would have enjoyed her latter years more there, rather than desperately clutching. Fighting constantly to hang on to a life she had loved, but which had, for some time, already been, long gone. I say this, as advice to anyone who faces a similar challenge. Don't fall for that: "Old people just want to stay in their homes" [removed] . Just smack, upside the head, anybody you meet, who espouses such sentiment. Once she got to All American, after a several week adjustment, she loved it! She was making friends. Playing Bingo, and going for walks outside, with friends, every day. The food was good, but simple. She wasn't crazy about it, but she was always super picky, anyhow. The only thing that was a hassle, was that at All American, she had to share a Bathroom, and Common area, with a Suite mate. One other woman. She totally wanted to go to a place where she had a private Bathroom. We looked at 4 different facilities. All the others had a private bathroom. I chose All American, though, because I judged the Staff to be much friendlier, and very interested in mom's unique needs. Plus, I felt that the other Residents were more comparable to my mom. Kind of drawn from a similar Social strata (working class, 'common' folk), mainly elderly (70+ to 95)and moving at about the same speed. ~ I thought she'd fit in. Wouldn't be left out, or behind. Turned out, that the bathroom wasn't that big a deal. There were some 'Suite mate' issues. The first one mom had, was on the edge of senility, and a couple times, forgot which room was her own, and climbed in to mom's bed. Not a huge thing, ultimately. I quickly brought this to the management's attention, and not long after, this woman moved to the Memory care wing. The next Suite mate, kind of took over the Common area as her own space, without really talking to my mom first. I found this annoying, but since my mom (who was there first) had refused to move even a 'stick' of Furniture, into the Common area, the point was moot. (she was afraid people would steal her stuff, which was a long running drama for her, but never an issue at All American) My mom passed away, maybe a month later. So, any ongoing issues, with that 2nd suite mate, never came to a head. ~ My point here, is that, I think, it behooves Family members to keep in touch, with what's going on at any Assisted living facility. I made it a point, to get to know all the Staff, by name, and talk to them regularly, to find out if there's anything mom might not be telling me. Maybe on purpose, or because she simply forgot? And to, if necessary, advocate for my mom's wellbeing, and care. Especially, if a parents 'whits' have greatly slowed, and they can no longer advocate for themselves. But also, to find out, how I could best work with the Staff, so they can do their job. Example: What's the right size Laundry basket? What are the necessary Incontinence products I should buy, etc. I got the feeling, that many elderly folks there, weren't getting all that much attention, from their families, any more. I wasn't overbearing, and controlling. I thought that folks at All American knew their jobs, and took good care of the Residents. I wanted to be in the 'Loop', but making no attempt to 'run the show'. I don't want to discourage anyone from considering All American, because I wrote a substantial amount about the Suite versus Private room issue. That's certainly an issue to consider, when weighing options. I think mom's 2nd Suite mate, would've been much better off, with a private room somewhere. Since she had no inclination to 'share'. (even taking over the Refrigerator, eventually) For many elders, I think the Suite set up, is better, and would make it easier, for them to Not isolate. If they were inclined, to go that route, when faced with the challenge of integrating into a new Community, later in life. I was concerned that my mom would simply 'hide out', and just perpetuate the isolation, of her last few years at home. Other, probably most, elders might be more inclined to be open to sharing some Common space. It's just kind of like being on a group vacation. Or college Room mates. One just needs to talk, negotiate, work it out, a small bit. I guess it depends on the individual.

I have had a wonderful experience here so far. Everyone from the Directors to the the care staff has been great. Very friendly and takes great care of my loved one. I would highly recommend All American. Thank you for all you do!

Great place for your loved one. The staff is friendly and go out of their way and provide great care. Activities and management are great!!! The food is awesome and the building is very clean!!! Would definitely recommend!!!

My grandparents been at All American for about a year and it has been a wonderful experience. The staff are kind and caring and residents are social and friendly. The nurses communicate openly with us to make sure our family is being taken care of properly. They are professionals with heart and we are grateful for their ability to help our family as their needs continue to change.

All American has exceeding all of our expectations! We were new to the idea of senior living and [name removed] was so thorough in explaining the benefits and process without any pressure. Since our mother moved in it has been a wonderful experience and we are so grateful to the caring staff!

We took our Grandma for a tour at All American Assisted Living and could not have picked a better community. The people and the staff were kind and courteous and she loved the facility. [name removed] gave us the tour and made our grandma feel so welcome and wanted. We are proud to call this her new home beginning next week.

I guess I would have to give them a 5 even though she didn't get to participate much! What I liked most - They had activities and outings-also most people had meals together in the main dining room!

All of the staff, especially administrative staff, were responsive, accomodating and, nice and professional. It was very family-like. Nursing was great. We had to leave only because my father died and my parents were in a 2 bedroom. They did not have any studio or 1 bedrooms available at the time. Loved All American.

[name removed] was phenomenal with my dad. [name removed] was good as well. Aides are great and hard working. Very clean and comfortable facility. Hospice was also wonderful

The facility was fine, better than some , on par with others. The thing that stood out more was the staff. Genuine interest in our process, personable, nit trying to make a sales pitch but letting their genuineness do the talking. No other place came close.

The staff for the Memory Care unit at Rose Lane 2 are very caring and patient. The nurses are knowledgeable and hands on. The Administrator listens and takes action. You will find that no place is perfect. But what is important is that all staff will listen to suggestions and improve communication if needed. They have learned that my Mom responds well to jokes and sarcasm; they know her. I am so grateful to everyone caring for my Mom. Please remember, It's important for you to be present wherever your family member is.

5 on all eight categories. Amazing facility and staff. The warmth and attentiveness of the staff truly stood out. They treat my aunt with kindness, dignity, and genuine care. The facility is always clean, and communication with the family has been consistent and reassuring.

Very friendly my mom is very happy there. I think their attitude about strongly, encouraging people to get up and out of bed and not just let them lay in bed all day

It was very disappointing that administration took a back seat , and offered little assistance when they decided she couldn't live there anymore. All American administration was not horrible. They just handled the situation very poorly. And I don't think it had to come to the finality the day derived at.

Clean facility, great food, staff very friendly and helpful and lots of activities to choose from. Very nice place overall.

Everyone has been welcoming and very supportive. My only concern is that there is not enough support in the dining area to meet the needs of the number of residents to eat in a normal serving time……..

Parents felt right at ease. Mgmt. as well as staff continuously stop and check on. Mom has gone to Bingo, activities and happy hour. Dad is enjoying chair yoga and exercises. It's nice to know they are being cared for and are safe

We are a practical family and understand that nothing is 100% certain. There does seem to be a shortage of help on the weekends, but [name removed], [name removed]and the rest of their team are committed to doing their best to accommodate everyone. The place is always clean. The nurses and aides are very responsive to the residents needs, and when it comes to the activities, [name removed] does a fabulous job in every event.

Thank you to the administration, staff, CNAs and to all employed at All American. When I visit my Mom, your words and actions never cease to amaze me! We are grateful for your hard work, dedication, kindness and compassion towards our Mom. Mom always tells us how she is treated with such kindness by the staff at All American. We have been in other facilities and All American is by far the best!