Inspired Senior Healthcare

My loved one hasn't been here long, but so far I think American House has done a good job. The staff are all friendly, and they do a great job taking care of the facility and the people who live here. The medical staff in particular have been very caring and professional.

I was impresssed with the layourtof the 1 and 2 bedroom apartments and cost per month.

Great Place. Personnel very friendly, residence seemed very happy.

Very nice size units - I am very pleased with my loved ones apartment. It has a nice size kitchen and has a lot of windows with natural lighting and she loves it. It is a quiet environment and everyone seems friendly. My biggest complaint is the elevator. It breaks down more often than it should and then residents are stuck having to use the stairs. The value for what we are getting is pretty good, although I do think they could increase the amount of activities provided.

We toured this community for my father. The staff was nice and able to answer the questions that we had. This community is very big and had more than one lever. The menu looked appealing. We liked the activities that mold of being offered for my father. We would recommend this community for families to tour for the care of a loved one.

The place is clean and bright. The residents are very friendly. The caregivers are also friendly and helpful. On the other hand, they are often short staffed, and could improve on their communication, and responding to phone calls.

My loved one was a resident here. They were short staffed and had staff working double shifts often and not as versed in Dementia Care. Not the best fit for my loved one. We were very disappointed and ended up moving her to a different facility.

The facility is okay but the price does not include heat, so it's not a good value compared to comparable and/or nicer facilities in the area. The representative was not friendly and unwilling to answer questions that are "in the brochure". I do not recommend this facility.

This place was lovely, however the residents did not appear to be active in any activities. Also this place would definitely not allow my mom's dog.

We are disappointed with our experience with American House Southfield because we have been having several issues with it. The actual community itself is really good and they have a really good setup, but it just seems like the staff here does not really care about their jobs or the residents. When we try to address one issue and call one place they just direct us to another person and another place then we call that person and they direct us to a different person. Just seems like no body wants to take responsibility. They double book rooms and help you get situated and fix it but they don’t seem to update their books because they will send your services to the room you were originally suppose to be in. They print a menu but when you go to the dinning area to eat there is something completely different then what is on the menu. It is not just a slight difference but rather a completely different meal all together. So you really do not know what they are serving unless you physically go down and investigate yourself then you can decide if you want to eat it or not. They were offering two types of meal plans but it doesn’t matter which one you sign up for because now they only seem to offer one it’s the more costly one. The actual community is really nice and the rooms are really nice it’s just the attitude of the staffing that really takes away the potential of this community.

The staff was unprepared for our scheduled visit, however they rebounded well. Lunch was good, the tour however fell a little short, with such a large facility, there's only one dining room so for residents who's apartment is not close to the dining room there is quite a hike to get there.

A 100 unit faciltiy. Saw exercise equipment there I havent seen for 25 years. Carpets a little on the dirty size. Still seemed more like a hotel.

My Mom is in Linden Square and her care is very unpredictable. The majority of the staff is not friendly and does not seem to be trained on how to deal with people with Dementia. I was recently there to have breakfast with my Mom and there were no caregivers to be seen even though several of the residents needed assistance with their eating. I was the one assisting others to eat. I had to leave and asked the person serving the food (she was the only one in the dining room) if she would assure that my Mom was taken back to her room. I arrived an hour and a half later and my Mom was sitting at the dining room table asleep! I don't have a good feeling about the care she is receiving!

The staff did a good job showing me around their community, they answered all my questions and they took their time with my tour. I just felt that it was more of nursing home atmosphere, and I did not want my husband in that type of community.

I felt it was satisfactory for my mom because she had simple needs. I might recommend it for others like her, but overall I would not. The office was usually empty on most of my visits. Contacting them required a series of automated options ending with voicemail. I would have liked to see itemized statements rather than what I got, which was just a monthly total of charges. Mom said the food was just 'okay'. She chose not to participate in events, but I felt they had a decent variety. The actual attendants and the nurse that they have now are great.

There is big problem with theft. My aunt had almost all her jewelry and other valuables stolen from her apartment. It wasn't a break-in. It was someone(s) with access! The food was just OK. The side doors were not secure & often left ajar. On the plus side, the apartments are more spacious then other facilities in that price category. However, giving what we know now, we would have chosen a different facility.

The facility itself is kind of old and run down. They could make some major improvements. My loved one was only here for a week in respite but it was not the best experience. I would not recommend Moraine Ridge to others.

I would not recommend Linden Square. I would have liked for the staff to be more compassionate and caring. Maybe pay them better, and they'll have a better shot at hiring true professionals.

I have a client who has lived at Park House for several years. She wants to remain but is not happy. Staff is good at telling her everything she wants to hear and later not care when something needs attention. Once you are there and see what is really going on it will disappoint. Management talks down to residents and can't be bothered. The food is sub-standard and housekeeping is minimal. Public areas are not clean. If your person needs care beyond medication reminders you will have to provide it. This is not a place for those who are mentally declining. We are now looking for another home. It is too bad because Park House could be better than most senior residences.

I'm a unhappy resident at Parkhouse from the beginning there have been issues my upstairs neighborhood was disorderly & extremey loud noises came from her unit we were unable to enjoy our unit eventually they were asked to move. I have had problems with housekeeping this is a service along with 2 meals daily that is inclusive you have to take this package. I moved the last week of June didn't receive housekeeping until latter part of July reason given they didn't know that they could enter my unit services was poorly administered. I have complained to the actual workers & office mgmr now I recd no housekeeping they dont come but I'm still paying. The food is right 50% of the time we order our food entrees are missing salad or dessert once we recd no food & alternative choice had to be substituted food is not appetizing but you have to pay for services that you don't want I can clean my own unit & cook my food. I feel this is a personal attack on my family.