ONELIFE

Hello I took a tour with [name removed] and she was able to show me the community over the internet. Since this whole Covid stuff I had to sit on the patio and tour the community from there. However I was able to meet all the management team and ask lots of questions. They were very kind and helpful I am thinking about moving my mother in their once she gets done with rehab. They even let me sample what the residents had for lunch. It was really good. I met one of the residents who talked to me over the video chat while the tour was going on. I am looking forward to getting to see the inside of the community once it opens. They still have lots of activities going and spend time with the residents. I spent a long time with [name removed]. Even the phone lady was really helpful.

Very clean, I have witnessed not just the housekeeping but other staff members cleaning. The staff is always very friendly. They call me and keep me updated about everything. I toured three times when I was looking at places and they were great every time. My mom seems much happier at Waterhouse Ridge then she was at her previous community. My mom is getting her showers regularly which was not happening where she was before and this shows me she is really being well taken care of. My mom likes the activities, they were outside planting flowers last weekend when the weather was nice. I was only able to visit three time before it was closed to visitors and the staff has been great helping her to adjust.

[Name removed] has been in Traditions about a year. We are extremely pleased. The food is great. The staff is caring and compassionate. [Name removed] is incredible.

My father has been at Waterhouse Ridge for two years. While there were some issues when we first engaged with Waterhouse, (specifically around food and communication) those issues have been resolved and they have given service way beyond anything we even expected when we moved him in. My father is not an easy customer. His demanding nature and attention to detail has not diminished with his memory loss. The management has undergone significant changes and with that change in leadership everything has improved. The food is unbelievable! I choose to schedule my visits around meal time just to enjoy the food with him! Communication is great and services from activities to maintaining the building have taken a huge leap forward. Most of all, I appreciate the love and attention that I witness all of the resident's getting from the staff. I know customer service is a struggle everywhere, but what ever they're doing to attract and keep the staff happy seems to be working at Waterhouse. I would fully recommend Waterhouse Ridge to anyone who is in need of this important service.

The staff here is outstanding! The people who care for mom mom are kind and loving and I appreciate all they do for my mom.

Mom is very happy and that is what is most important to me. [Name removed] and [name removed] band the rest of the ladies take very good care of Mom. I would most definitely recommend this facility!

I don't know what I'd do without you or your staff.

This is an excellent Memory Care facility. The staff is caring and treats each resident like family. Our biggest concern was our Mother transitioning to a new facility after spending 10 years in her facility that fazed out their memory care. Voralto made the transition flawless. We couldn't be happier that Mom is well cared for.

This community is in a central location, which was very important to us. [name removed] took us on the tour and we could tell she cared about each resident’s needs and anticipated questions we were thinking about. She helped us feell good about having our Mom live there. The rooms are spacious and all have a modified kitchen. The atmosphere was cheery and the pricing was very affordable. It seemed like the perfect place for our gregarious 91-year-old Mom!

We recently moved our mom into The Ivy of McKinney and could not be happier. The staff is wonderful-very caring and professional. The apartments are very comfortable and accommodating. Everyone we have dealt with has been very friendly and helpful. Our mom loves it and she is a hard sell! We now have peace of mind!

I always have a great experience at The Ivy. The environment has a fantastic vibe. The staff is amazing. They keep the residents busy with many brain stimulating activities. [Removed] are the queens of customer service.

My loved one is very happy at The Rawlin. The community is brand new and I really like the way it's laid out. It has a main are where you enter the community, and then every wing of the facility is a "neighborhood," which makes it much easier for my loved one to find her way around. The food here is top notch, and the facility is kept very clean. They have a lot of activities to keep the residents stimulated and engaged such as puzzles, games, and live entertainment. The staff here is also excellent. They really seem to be hiring the right people here because they really go out of their way to show they respect the residents, they are super nice, they stay on top of things, and they check on residents regularly. I would absolutely recommend The Rawlin to others.

Very friendly and pro-active staff. Beautiful community on one floor. Mom can garden from her wheelchair. Larger rooms, but not extremely expensive. Laundry done by staff or residents. Wi-if throughout building. Patch units in rooms, but could have shelf unit put over top.

Came to tour this facility on the weekend and when i first walked in the activity director was doing an activity in the lobby and it looked like everyone was having fun, especially her. I immediately felt at ease and I hated to interrupt the activity but she was just finishing up and seemed excited to tour us and made us feel welcome. Place is a little older than some I've seen but had a feel like home not like a lot of the others that feel like hotels, nice common areas and nice grounds. Rooms are nice and have washers & dryers. I was looking for my mom who really isn't ready to move, but if she was, this place would be on my list. Just felt comfortable and inviting.

I moved my mother out of the horribly managed [Removed] as soon as The Springs opened in November 2015. I was cautiously optimistic that the staff at The Springs would give my mom the care and attention she deserved, but they surpassed my expectations. [Removed]is a warm but firm manager. It's because of her that things get done properly. There have been a few times when things went wrong that were out of her control, but she personally went the extra mile to find a solution. For example, when the hair stylist couldn't make it in to do my mom's hair, [Removed] knew it would disappoint her, so she did it herself. It clearly made [Removed] happy to see my mother smile. In addition to great management, the building is beautifully decorated and very comfortable for residents and visitors. The food has been great and less than great, but it all depends on the chef. I realize that it's hard to find and keep a good one, but [Removed], the front desk manager, is also a former caterer and steps in when necessary to make things right. The head nurse is also top notch and keeps a close eye on the staff. Case in point: I have never once seen an iphone in an employees hand (like at the other 2 facilites where my mom has lived). The staff members at The Springs are in uniform and wear a name tag which deters any potential mischief. Both [Removed] and [Removed] do a terrific job making sure the staff is doing their most important job; being attentive to the residents. I've researched and eaten at literally every nursing home in the Lake County area in order to find the perfect place for my mom. When you can't care for your loved one at home any longer, I've found that The Springs is the next best alternative. Mom has resided in three beautiful homes in the past 5 years, but The Springs is easily my favorite for one reason; the management.

This is home to me. A loving place to be. I believe most people know my name and I know most everyone's name, residents and staff. There is plenty to do and enjoy here, good food and entertainment. A place where you are cared about and you know it.

This was a nice community tour. The staff was nice and the environment was clean. The staff was caring to the needs of what we were looking for. They offer a lot of nice meals and good activities. We liked the community, but it was more than we could afford.

We were able to tour this community for the care for my mother in law. The staff were nice and were able to inform us on the care that is offered at this nice community. We liked the menu and the list of activities that are offered to the residents. We would have liked this community but the cost was not an option. We would recommend this community to other families for the care of a love one's needs.

We liked the care at this community. The community was clean and nice and a good environment for her. The meals were appealing. They do have activities for the residents who are able to participate. We were happy with the care of this community and would recommend other families to see what is offered for the value and care of a loved one.

The care here from this community is very good. The staff are caring and we like the care that she is receiving. They offer a nice variety on the menu and she seems to be happy with the choices. This community has activiies that are offered. I would recommend other families to this community for the nice care and good value for the care of a loved one.