ONELIFE

The staff are very attentive and nice and very cordial. My wife is receiving great care and they contact me with any information when needed. They are very efficient and friendly and competent. They do a lot for the residents in terms of activities. There is just a lot of good things going on. They have activities like bingo, painting pots, jigsaw puzzle and a live musician that came in.

My mother [name removed] has gown stronger physically over the six month she has been at Battle Creek and is now also more alert and communicative with her family. The consistent positive attitudes of energies demonstrated by the BC staff, from the front door to the neighborhood event-live staff-have all contributed to her (and our) positive experiences at Battle Creek.

We were very interested in Waterhouse Ridge. Everything looked very good and we liked what we saw, but my mom had to be moved in somewhere that weekend and they told us to call them Monday which would have been too late.

This community was really nice and our second choice for our loved one. our loved one just liked another community more than this one that happen to work out.

The staff are very friendly. They provide great care services. The meals are fairly good. There are activities for the residents to participate in. I love the community and my loved one likes the community as well.

We moved my father from another memory care facility to Shadow Mountain this past spring. The staff and facilities are the best I have ever encountered!! The director cares for each resident as though they are his family. Caregivers are kind and attentive, covering every detail. Each time I visited, my father was well dressed, clean and shaven. His room was always sparkling clean and staff took time to know all of our family members. Everything they do at Shadow Mountain is geared towards safety and dignity for their residents. Activities are varied and fun. Food is delicious and served with linen napkins . My father was happy there until his final day on earth. When he passed, the staff was so supportive to us. We were given time to grieve before collecting his belongings and the employees all helped organize his items for us. They even sent us an Edible Arrangement as a condolence gift. If you need a memory care facility for your loved one…PLEASE look at this place!!

I like the community. The people were nice. Good for an older person. The layout was nice with nice sized rooms.

Our experience at this community was incredible, we can only give them the most highest remarks. They were incredibly loving, there were nurses and CNA's available at all times. They were always in our loved ones room, and they did anything and everything we needed especially during the covid outbreak. When our loved one had to go onto hospice care, they assigned her to a room where i could come visit and sit with her. They were so careful about not bringing covid into the community, there was just so much love and care. I encourage everyone to go to this community.

I would like to thank the wonderful team at Battle Creek memory care of south Salem for always going above and beyond when it came to my fathers care. My dad had a dementia diagnosis and when he was in his own home, he spent so much time just sitting around confused, angry, and was no longer caring for himself. After only 4 days with Battle Creek of Salem, he had a smile on his face and had already made several friends that he was so excited to tell us about. I had not seen this side of my dad for a really long time and I am forever thankful for the beautiful memories I now have of him in his last months. Also, during such a hard time this last year with covid, I was unable to be at my dads side due to covid restrictions, but with the caring staff updating me and allowing myself and my family to FaceTime with dad, we got to feel as though we were there with him and it made us all feel so good to always see his beautiful big smile. I would like to acknowledge and give a special thank you to the executive director of this amazing memory care, Todd Whitehead, for putting together such an amazing team of employees, for providing such a caring place with such a high service of care and for truly supporting a higher quality of life. You are certainly by far the best memory care and best staff from the front desk employees, to the healthcare team, to the care staff, to the kitchen staff, and all of management you are all amazing!! Thank you very much from myself and my entire family for caring for my dad and treating him with the utmost love and respect.

My sister was transferred to the Springs of Vernon Hills in [date removed], and from the very beginning , the staff, nurses, and administrators all greeted her with open arms, and with an extremely caring attitude. From the initial consultation, where we were educated and explained all of the protocols, to the day to day service and attention, my sister was treated with the utmost respect and compassion. Everyone we encountered, including the maintenance was approachable and happy to assist in any of our needs . On top of that, the food and amenities were outstanding ! I would highly recommend this facility !

We would recommend this community to others

I would tell others that the layout of the "neighborhoods" is an ideal arrangement for memory care residents. They have groups of about 20 residents that have common spaces. It facilitates intimacy, good staff control and observation, and allows a socialization that I think does not exist in other apartment like facilities. They have spaces that allow 2 residents to be together in a same room, so for a husband and wife it is like a mini apartment. From a health care standpoint they have excellent nursing and staff care who are very engaged in the residents and their well being.

This community has been wonderful. My loved one is in the memory care unit there. They watch her carefully in this community. My loved one tries to escape, and they are very good with her. They recognize my loved one's signs and are great with her. Prior to COVID, The Rawlin had daily activities.

My wife stayed here for 9 months. During that time, I marveled at the quality of care that she received. First, the facility itself: It is clean, well-lit, wide hallways, comfortable rooms, well-maintained, and the food is good. There are places in the building where we could go for privacy, play music on their many DVD players, and sometimes merely watch the passing parade of people and vehicles. The enclosed garden was a welcome oasis of calm in the warm months. Most important: the staff. They were caring, well-versed in handling the difficulties of those with memory issues, informative, welcoming, and going above and beyond. It was quite a relief knowing that she was in good hands. I would recommend Springs of Vernon Hills for a loved one of yours that is dealing with dementia.

I’d like to start by stating how grateful we are for all the help, service, love, and sacrifice that you and your staff put forth when it came to my father’s transition to your facility. Of course we would have much preferred for him to be there at The Heritage at Twin Creeks for months or even years…but that was not God’s plan for him. You certainly have thankless responsibilities that are rarely recognized until a family needs your assistance. We understand there must be a balance between the business side of running a profitable organization along with the caring side of wanting to take care of your residents as best as you can. It’s important for me to let you know…never once did I feel like my father nor our family represented just another filled room…and I truly appreciate it!! We are confident that dad is home with our mom, rejoicing with old friends, and waiting anxiously for us to join them when HE calls us home, as well. Maybe too wordy, now…but THANK YOU!!

After visiting many facilities in the area, the Springs was by far our best option for a safe, loving, and engaging facility for our mom. The Springs is designed with memory care residents in mind and is very comfortable and home like. The wonderful staff is caring, friendly, and skilled. Management takes the necessary time and effort to understand each resident's unique needs, preferences, and personality. Planned activities are varied, appropriate , fun and available for residents who choose to participate. I have been very impressed with the safety measures the Springs has put into place during the Covid outbreak. Through it all I know they are doing everything they can to keep the residents safe and healthy.

I try to keep on top of things but its but hard since COVID. The communication is good and they send emails with updates but there has been some miscommunication in the front office. The caregivers are very good, they all seem love my mom. My mom likes the food. I chose this community because is was the closest to my house. I would recommend this community to other families.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed]to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed] to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

My husband was there for a four day respite stay and they were fine. The staff were good and took care of him. They administered his medications. He seemed to enjoy his stay there. The food was good. The appearance of the community was good and the rooms was fine. It was close to our home, family, and friends. The other residents that lived there seemed happy and pleased.