ONELIFE

Excellent service and very good care.They have a great activities staff. My mom is in memory care and is busier than she has been in 15 yrs. They make an incredible effort to keep everyone active and engaged. My mom loves it.

I was so happy with the Laurel! Everyone who worked there was involved and communicative. My Mom was always looked out for by many people on the staff. I was so grateful for her to have spent her last few months there

If we could give them a 10 we definitely would! Sonnet Hill community is amazing! They are professional and very caring. The facility is beautiful and very comfortable . We are very pleased with this community.

My husband is currently a resident at The Laurel at Vernon Hills and this facility is WONDERFUL! The staff is very caring and competent. They are kind and attentive to resident's needs. The facility is always clean and smells clean. The meals are nutritious. The activities are engaging and always seem to engage the residents. This is a great place for your loved ones to be safe and well cared for. It is good to realize that I made the right choice for my husband of 53 years!

We didn't see the day shift staff very much but the night shift staff was amazing! [name removed] and [name removed] were so caring and supported us through the whole experience. I work nights and they would reach out to me to let me know how my father in law was doing. Taylor was so understanding of our situation and everyone was a great team and it showed. The place was warm and welcoming and the residents looked out for each other. I would highly recommend them to anyone.

The staff at Springs are unbelievable, non-stop always doing what needs to be done and going the extra mile 365 a year. I have been to quite a few assisted living places and as far as I'm concerned, NO ONE DOES IT BETTER THEN, THE SPRINGS OF VERNON HILLS. I appreciate all the hard work that everyone does there.

What we really like about Sonnet Hill is the size. Not too large or small. My mom doesn't have motor skills so cannot do much to participate in the community

I toured this facility and it was very nice! Everyone was friendly and things were very clean. However, their communication about availability was not good. I put a deposit down on an available room (they said it was fully refundable). The room ended up becoming not available and I'm still trying to get my deposit back.

I checked around and went and visited many facilities. Some were definitely more upscale that we couldn't afford but once I walked into this place I felt in my bones it was the right place for him. It's not the right place for her but she wants to be with him, so be it. But for my dad, this is close to my home and the perfect place. He actually improved on his assessment since he has been there from a three to a two. Very, very happy, and [name removed] is the very best. Can't say enough about her. Everyone I have come in contact with and have only spoken to is wonderful and caring. I know [name removed] the best because I had to deal with her directly for a while. My family couldn't be happier that he is safe and thriving.

My mother resided at Battle Creek for 18 months until her death. We saw Battle Creek through the days of the pandemic and residential staffing challenges that resulted from it. The personal service and attention to my mother was so consistently terrific and appreciated. Perfect service care is personal and challenging - Battle creeks staff and management were terrific throughout my mothers stay,

You are the last we had a sing-along yesterday and singing the old Christmas songs that everybody knows was really neat and then doing games and bingo and and we had Thanksgiving dinner together and it was so neat to see everybody enjoying their day and enjoying the fellowship of just being together

I am a Senior placement advisor in the Salem area and have had Great Experiences on every Visit with clients. The staff is very kind and interactive with residents making it feel very comfortable and home like.

Right away we really liked the quality of the facility and everything they have to offer, but our biggest frustration and complaint would be with their billing and accounting process to the point where we would move our loved one out.

When we first moved our loved one into this community it was not what it was represented as - the management was all over the place and the nurse was negligent and our loved one is on hospice right now. However we have worked with the upper management and they have completely turned it around 180 degrees. This is absolutely the best place for our loved one right now. The care staff, the executive director and administrative team are all working together to better the quality of care given to the residents. The executive director [name removed] is a fabulous person and just fantastic to work with and extremely caring.

It was very smooth transition for my loved one.

The Springs of Vernon Hills gets 10 stars, they are wonderful. The staff members there are marvelous - they know everybody, they call the residents by their first name and just take care of everyone they are so friendly. Everything about The Springs has been absolutely wonderful. They have plenty of activities going on - they have a beautiful outdoor courtyard the residents can wander in and out from when the weather is nice. It is just a great place and there is no comparison.

After systematically and carefully researching memory care for my mother and personally visiting and re-visiting seven possible facilities, it was clear that Battle Creek was the top choice. In terms of services provided, staff responsiveness, cleanliness, accessibility to management personnel when needed, etc., all get 5 Gold Stars. My only concern has been some absence of reception staff on the weekends to open the door for visitors. While a phone number is made available for visitors to call on the weekends, and staff have been responsive, when a receptionist is on site, it does greatly facilitate visitor access with less trouble.

We really like the staff members and cleanliness of the community

The Heritage at Twin Creeks is a very nice facility. We found that there were not as many residents out and about and it did not seem as active as another we were looking at. There are also no washer and dryer in the apartments.

We chose The Ivy at McKinney because the food served is more like my moms home cooking and she fit in well with the crowd here. The value for the money is excellent especially for everything we get. Every apartment has their own washer and dryer which has been a big plus and the staff will come help her with laundry when needed. It is more like apartment style living, they offer more independence if you want it but also have care available. The atmosphere is very friendly especially the residents, it is more middle class and there are always people out and about. I would definitely recommend the facility to others.