Heritage Senior Living, LLC.

All of the above are 5 Traditions at Cross Keys was a great place.. There was a small adjustment to settling in because 1st roommate was hiding my mother's things. Staff was very helpful resolving issues until they could find another room. The woman had some dementia issues. She thought everything was hers, but my mother had all her faculties and was unhappy. But moving my mother solved the issues. She was in the facility for four months before passing. Knowing that her time was very short, my entire family wanted to visit on Christmas Day to sing and pray with her, the staff made all the arrangements. My mother passed that evening and we knew we were blessed to have such a caring staff helping her through her last days.

I like it here. I like the crafts and entertainment. The food and service are good. The people are friendly and nice. I go for walks every day and do the PT they have here. Everything I need is right here.

My GRANDFATHER HAS BEEN A RESIDENT AT THE BIRCHES. SINCE MAY 2023, MOVING FROM ANOTHER LOCAL COMMUNITY AFTER BEING UNHAPPY, THE BIRCHES MAY HAVE A WAIT LIST AT TIMES TO MOVE IN, BUT IT'S WORTH THE WAIT. My GRANDFATHER IS SO MUCH HAPPIER HERE!

This is my opinion of Keystone Villa Douglassville Pa. Unbelievabley awesome. My journey stared [date removed] when i fell and had to have surgery. Unable to return home the nightmare started. I went to a LTC faclity for rehab. My time there was aprox 4-5 weeks. Being NWB I had to think where to go next due to still not being able to go home. My family checked out the Villa. My spirits were down and being only 64 years old not ready for my life to change to this. Being a nurse since 1978 and all most the last 35 yrs I was in LTC. From the minute I was wheeled in the front door I was greeted from the staff as if I was a family memeber who just returned home from vaction. It took me back to when I graduated from school and the medical professionals loved there job and had alot of caring and compassion. Threw the years the medical professions have changed and now its just a job to alot of people. The staff here is different. If they dont like it here or their job, they hide it well. There was not one staff member that I was in contact with that did not address me the minute they saw me and ask how i was doing and did I need anything. Even giving you encouragement when struggling to do things. When I say all staff I mean it's Not just the therapies, nurseing or activities but also dietarty, maintance, housekeeping, receptionist, office staff and also administration. All departments work side by side. The home like setting is truely that. We all no staffing can be a problem in any bussiness but here everyone I had the pleasure of meeting was a regular staff not agency, management was there and did jump right in when needed. Helping with passing meds, any care and taking residents to activities or to dinning room. All I can say is that my needs and concerns were all met. My mood improved there because they worked with me. Therapies spoke to me and we game planned together so I could manage at home. It was great to be here because it was like being at home. All my friends and family that came to visit also were impressed with the greeting they got when they entered the building. That old saying is true, you only have one chance to make a first impression. Everyone wants to stay in there homes, but i think I could make this a permiment place if needed in the future. Thank you for the care I received here. I was able to move in with my daughter and son-law on [date removed].

My father, husband and I met with [Name Removed]to discuss my dad’s admission to Cardinal Village. We were so happy with [Name Removed]and the admissions process. He moved into a beautiful apartment in the assisted living side. The staff couldn’t have been nicer and all his needs were met. We ate dinner with him in the dining room and was thrilled with the selections for meals. The one I chose was delicious. The dining room is well appointed with delicious choices. I can’t say enough for my father’s stay at Cardinal. It is a wonderful place to stay with caring and professional employees. The cookies aren’t bad either!

New staff several in the past months, I'm not really familiar with them. Bad news [name removed] their director of memory care left last week. Big loss to them. We toured several different facilities, and I would highly recommend The Birches at Newtown.

It’s hard as our parents get older and we too are doing the same but still occupied by commitments in life having mom and dad at Keystone Villa has been a blessing. Dad has since passed a the staff there was very caring checking up on them seeing if they need anything and helped guide us through obtaining hospice services. Mom is still active, walking her dog, gardening, going on trips and has made friends there. And at times has no time for us.

From start to finish, I have been so impressed with the knowledge, follow-up, genuine concern and care for potential residents. We had been looking for a place for my dad and [name removed] at Heritage Hill was truly a blessing to us. She answered all our questions, made time for video calls, and on site visits, as well as followed up with every question and conversation we’ve had. [name removed] is a gem!! Based on my interaction with her alone, I would choose Heritage Hill over any facility in the area. The knowledge and outreach alone was beyond impressive! Our schedules changed multiple times due to the fact that we were coming in from NC and she always went with the flow and helped us no matter the situation. I highly recommend this Senior Community based on my experience.

If I need anything at all I can ask any of the staff and they help me. I have met residents who are now my newest friends from all walks of life.

My sister has been at Chestnut Knoll for Memory Care for a couple of years. She is in her 60s but has had dementia for 20 years and is in the advanced stage. Dementia patients are all unique and Chestnut Knoll knows this. Nothing surprises them. Every employee is caring and patient, and looks for personality within that can seem lost to many. It was a huge relief to me to place my sister here. I can't visit her as much as I would like. Nonetheless I don't worry about her. I transferred her from another facility and she made the transition unexpectedly smoothly. I know she is content and happier than she has been in years because she is safe and the atmosphere is consistent. I usually visit in the morning and the breakfasts are great, so she actually gained weight which was a huge goal. Memory Care staff are very accommodating to residents' varying and ever changing needs. The staff is a team and they work together well.

Heritage Hill was a wonderful place and took very good care of my wife. They easily get 5 stars. The staff are caring. They try to have good activities. Very clean and dinning room very nice. Food is good.

As compared to another community I was living at the food here at Cardinal Village is terrific and I am enjoying all of the activities.

I was really impressed with Traditions of Hershey when I recently visited a resident there. The facility itself is well maintained, clean and comfortable. The staff are friendly and courteous and seem to really care about the residents there. They also seem to offer lots of social activities and as my friend mentioned, delicious food.

the residents are very friendly and the food is excellent.

Staff is very attentive to the needs of residents even in their independent living apartments. They are also great about keeping the families informed about their loved ones and changes in the facility.

Very good and enjoyable experience. We made the right choice! We appreciate the monthly calendar of events. Many choices. We have found the staff to be extremely helpful and friendly. Enjoying getting acquainted with the residents and stories.

The Birches was an amazing facility for the decline of a loved one. We suddenly found ourselves unprepared. The team provided comfort and guidance along the way. We were relieved to have our loved one taken care of at this facility. After a few stays at rehab center, the Birches was a new home where we were always welcomed.

Most of my siblings and I are very happy with mom living at Cardinal Village, she has made some very nice friends there!

I had to place my grandmother in an assisted living facility unexpectedly and quickly. It was actually to be both my grandparents coming but something changed and it was just her. [name removed] and [name removed] were so kind, helpful, compassionate and caring through the process. They have been a great support and help. The staff and residents are like family/friends. The place is clean and lots of activities scheduled daily. I toured many facilities in York and this was the one. I knew it when I stepped in and met [name removed] and [name removed] and the rest of the staff. I am truly happy with my decision and am very grateful for Senior Commons at Powder Mill.

from day one I have found this community exceptionally friendly, food is good, and apartment is great. would certainly recommend Cardinal Village.