The Birches at Harleysville

I toured this facility recently while looking for a place for my aunt. She is currently at an Independent community and we are looking to make a change soon. I am always skeptical at reviews online, but can tell you that the reviews for The Birches really are accurate and it is a great place! Finally found the place for my Aunt once the time comes.

I recently began my employment here at The Birches and I could not be happier! From the interview process with [name removed], which was the very first time that I had interviewed for a job in about 13 years, my experience could not have been more pleasant and welcoming. I knew after the first 5 minutes that I would love nothing more than to work here! The management under our Executive Director, [name removed], is nothing short of incredible. I already feel as though this is my home. The residents are all so sweet and I love to interact with them whenever I am at work. The facility is gorgeous and has such a warm and home-like feel. We are growing and it is very exciting to be a part of this amazing team!! Our entire care staff takes impeccable care of our residents and the residents all seem very happy and content. Thank you for asking me to be a part of the family at The Birches!

I was recently asked to provide musical entertainment for the residents at this community. Upon arriving, I was greeted by a very friendly receptionist and was impressed with the communities COVID protocols in place. The new Executive Director was kind enough to show me around and I was very impressed with all of the renovations to enhance the living environment. The residents were very well cared for and were quite engaging with me during my performance. Having performed at several Senior communities, my experience at the Birches was on the top of my list! Living locally and having a mother who will soon one day need a community setting, it is great to know that The Birches will be there for her and me when we need it!

My brother needed a place to recover from a minor stroke. He did not need a lot of help with his day-to-day personal care but did need help with his medications. He also had cognitive issues that were a concern was also worried he may fall if he went back home at that time. We wanted him in a place where he could walk on his own and it was safe and there were people around. He stayed just 2 months but made major improvements. He was able to go back home stronger - both physically and mentally. The staff there are AMAZING!

This building is bright, clean, well-staffed, and pleasant. Surrounding friendly and cheerful staff. The dining room has adequate seating and is nicely laid out. The menu is varied and the food delicious.

Even before our Mom contracted Covid-19, our family was searching for an assisted living facility that was first and foremost safe and comfortable, and that fell within our budget. The Birches at Harleysville fulfilled all our needs. The staff was excellent in every respect, and helped and guided our family through the entire process. The Marketing Director and Executive Director were especially helpful and went out of their way to answer all our questions. After Mom moved in, the Maintenance Director has been a Godsend by helping Mom arrange her apartment and setting everything up just the way she likes it. There's always going to be a few bumps in the road when relocating a loved one, but the personnel at Birches have helped smooth them out and have been an answer to our prayers.

My first encounter with anyone at The Birches was with [name removed] who called me on her way to work to tell me what The Birches had to offer in the way of memory care for my husband. I was touched by her compassion and impressed with her knowledge of the care he might need and her passion to help him. My family and I already had decided we needed to place him somewhere for full time care. It was just a matter of where. My daughter, a granddaughter, and I got an immediate meeting with [name removed] and other staff members and decided to have him brought to The Birches. I knew he was in a safe, secure place with people who would care for him. [name removed] periodically took the time to check in on him and let me know how he was doing. I felt confident with his placement and appreciated how often The Birches staff reached out to me regarding my husband’s well being. Having to place a loved one in a facility is difficult. [name removed] and the other folks at The Birches made it as easy and uncomplicated as it could be. My family and I are so grateful for that.

I had a really good feeling about the community and I feel my husband is getting taken care of. I would definitely recommend this community to others

For my loved one this community was a good choice. The staff is reasonably responsiveness anytime I had questions

I would say that it is a very nice committee. The food is good. My loved one loved it there, and loved the people assigned to her. Even after we put my loved one on hospice her aide from the community would come and sit with my loved. The staff seemed to be a little overworked.

I am resident here at the Birches... food is excellent and well seasoned, with a good variety. The team has been excellent and always willing to help. I would recommend new friends to join.

We didn't have a good experience. My mother was in their memory care wing and she had health issues. One of those was she fell while in this community and they didn't find her for potentially three hours. This lead to her been unresponsive for 10 days in the hospital. She also had other health issues and eventually lead to a pace maker. We went in regularly and she was always sleeping. She was quiet and overlooked by the care staff. The care staff was understaffed, as they had 3 to every 20 patients. My brother wanted followups from my mother's fall and we never received any follow ups. We were unable to see the Nurse who was in charge, as we only saw the floor staff. The administration did their work. It was pay by month.

Can't say enough about [name removed] and how helpful she has been. She is working through our decision with us, and has been wonderful in every step of the way. She is never more than a phone call or text away. Above and beyond.

Hello, I would like to share a little bit about my dad’s coming to the Birches. After a stroke, our family had at home care for our dad. At the time, it was a nice alternative to a nursing home type environment. However, he still understood that everything has a price. Without mentioning specific cost, I can say the Birches was nearly half the amount a month. The key at the time was we were able to take him to his house in the morning and return to the Birches later in the day for a good nights sleep and breakfast in the morning. Everything was nice. I would have heard all about it if wasn’t. That brings me to the people who provided the care. From the front desk to the nurses and onward to the administrators I feel he got excellent care. The one thing that sticks out is that from his early days at the Birches the workers called him by his name. Thanks to all of them for the peace of mind that our family was able to have. Yes, A Perfect Fit!

The community was regularly clean for the most part. The staff was friendly for the most part. In terms of the care, they seemed to often be understaffed and I didn't think they were attentive enough to my mother as they should have been. For what we were paying, I did not think The Birches At Harleysville was a good value.

I can't thank [name removed] enough she has been awesome helping my parents and my sister and I with everything going above and beyond.Thank you so much!!

Many thanks to [name removed] for helping me during this difficult time she made it happen quickly and with a smile in her voice. Answered all questions. [Name removed] was so gracious and welcomed us as if she has been a best friend forever. She was truly wonderful. [Name removed] has not started activities yet however I’m sure they will also make him glad to call Birches his home

The hardest thing I ever had to do was drop my Dad off at a new facility during COVID-19. Even though, prior to the pandemic, I had been to the facility and met with truly compassionate staff and knew Daybreak Memory Care Neighborhood was right where he needed to be, I was very sad that I had to say goodbye at the front door. However, through communication with [name removed] and other staff members I knew Dad was adjusting quite well. I am amazed at the care and communication from the staff at The Birches/Daybreak Memory Care Neighborhood show not only to the residents, but to their loved ones as well. I highly recommend this facility!

I think it’s one of the best places my mom could possibly be. Everybody is very professional and very attentive to the people. I just hope there’s enough money for me when I get that old to be able to go in there.

A recent change in management has brought a fresh approach to how things are handled by the Birches-Harleysville. Communication has improved greatly, especially during the Covid-19 issue. While residents have been quarantined from visitations, the staff has been offering alternatives to help keep them in touch with their families, and they have provided extra attention in myriad ways to keep morale high. It is apparent management and caregivers are always considering ways to keep the residents safe and happy.