The Birches at Newtown

The Birches provides compassionate care for all their residents. They provide a full-time physical therapist and exercise physiologist that provide tailored exercise classes and 1 to 1 wellness sessions in order to keep their residents functioning at their maximum potential. They have excellent communication between the management staff and family members to ensure all parties are informed and understanding of the care plan for their loved one.

The Birches at Newtown is a very nice community. The members of the management staff do everything they can to meet the individual needs of each resident living there. Their fitness program provides daily exercise instruction to keep the residents active and engaged.

My mom has lived at The Birches for the last three years and I must commend everyone for keeping everyone safe during the pandemic. Cleanliness, friendliness and keeping everyone busy was key for the last few years. Our family recommendation would be to have a liaison established between the staff and family. We would like to be able to be contact a point person with the actions of our loved one. Thanks everyone!

I have dealt the The Birches at Newtown for almost 2 years and couldn't be happier. They more than exceed my expectations for care of loved ones. The care is personal and developed specifically for the needs of each individual. They plan, execute, evaluate and follow-up. The facility is bright and cheerful and offers rehabilitation services as well as pleasure services like music, crafts, discussion groups and other service designed to involve residents on all mental and physical levels they are capable of. The staff know every resident by name making the friendliness quotient very high as well. Highly recommend!

I was pleasantly surprised of the outside of the Birches, décor of festive time. Entering the facility, was just as festive. Everyone greeted us with a happy "hello, and is someone helping you". We went to Nona's room, Nona was playing bingo. The appearance of Nona's room was neat and clean. We found Nona playing bingo and had to wait until bingo was over.(Nona said) We sat in the common room and visited for a while. A staff member came and asked if we would like coffee or tea. (Very impressed) I was happy to see how well Nona was doing at The Birches, and all of the friends she had made. Made me smile.

We know and appreciate how much our mom prospered under the good care at The Birches. That was a great gift to her - and us.

The Birches provided a friendly and safe home for our mom as she faced the end of her life. The support the team offered - care based, rehab based, activities, entertainment - all gave her reasons to anticipate tomorrow.

The Birches staff was attentive and caring towards our loved one, answering her call bell. They brought her continued assistance and gave us, her family peace of mind.

Finding a place that my husband could call home wasn't easy but we were lucky enough to find that place at The Birches. The care and compassion shown to my husband allowed him to spend his final years happy, content, and safe.

My mom is a resident of The Birches. They have done an incredible job taking care of her and all the others who are entrusted to their care. I can only imagine how difficult the pandemic has been for all of the staff - but they did a great job and I am grateful they kept my mom safe. Thank you!

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

Our family was able to have an in person tour, there were still restrictions we had to wear a mask but it was a good tour. We were able to see the memory care unit. The only reason we did not choose this community which was to no fault of their own, but they lost numerous residents on the memory care side due to covid.

The administration team down to the care givers were all friendly, better then expected and very knowledgeable. They staff were great, and we thought the value for cost was really reasonable. We would definitely recommend this community to others.

Clean, friendly people, fun programs. Good location.

Very disappointing for our parent. Poor response times for toileting and other services. They were happy to accept exhorbitant monthly fees so long as our parent was relatively easy for them to care for. Once a bit more involved, they immediately demanded their departure and attempted to transfer ghdm without notification to our parent or our family as to the date and time so that we could be involved in such a traumatic and involved event for our parent. Even worse, they did not transfer all of the belongings and had the nerve to discard some of it. Needless to say, they did not respond to email inquiries once our parent had left. Our parent was simply a commodity to them in our eyes. The facility manager communicates at her convenience and desire, not the family's. It's really a shame.

Our Birches experience with mom's care was an overall pleasant and extremely satisfying one. Making the correct decision on where to place a loved one in need of personal and/or memory care, can be wrought with tough decisions, questions and doubt. We feel that The Birches, starting with executive director and the staff gave our mom the dedicated care that we were hoping for. The Birches helped us realize that we made the right decision in placing mom. So, on behalf of our family, we wish to offer you and your staff a gigantic THANKS! Again, [name removed], thanks for all your kindness and assistance.

My husband made The Birches his home a year and a half ago. It was time filled with kindness and loving care on the part of everyone that touched his life. He truly enjoyed the people, the activities, and good food (especially all things chocolate), and the friendliness he experienced while in Daybreak. Thank you for making his life comfortable and happy at The Birches!

Our family would like to thank you for the love and care you provided to our father for the past several years. He was so happy at The Birches and loved all of the staff so much. He was a "tough old bird", but the twinkle in his eyes an his outgoing personality made him so special to everyone who knew him! We are all so grateful you got to know him, and are equally grateful for the care provided him. He spent the last days of his life exactly where he wanted to be, with people who cared for him.

Thank you for providing a friendly and safe home for our loved one as she faced the end of her life with PSP. The support your team offered - care based rehab based, activities/entertainments all gave our loved one reasons to anticipate tomorrow. We, her family, appreciated being welcome to participate in special activities (i.e. pie tasting, music evenings, etc.) or when visiting from a far - to come and go as we pleased.

Loved the community. I was not ready for assisted living.