The Birches at Newtown

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46 Reviews

• (21)

  A Place For Mom

• (25)

  SeniorAdvisor.com

Extremely disappointing experience for our parent. They gladly accept very costly monthly fees with little in return. Communication regarding your parent and any issues they may be experiencing is virtually zero unless you call and ask. Even then, the facility manager is very hard to reach. Response times for assistance with toileting is very long. Lastly, once the effort involved for them is anything other than minimal, they immediately ask for them to leave. We complied and located a place that would be acceptable only to have them plan to ship our loved one out without any notification of date and time so that we could facilitate such a traumatic move for our parent. They were simply a burdensome entity they needed to offload ASAP without any compassion. They did not transfer our parents belongings and threw out a lot of it as we discovered when we came to gather them. It was hard to fathom and very upsetting during a chance for our parent that was already emotional and upsetting. Our parent was a commodity and not a cherished resident.

The community was usually very clean and there was no odor ever. Most of the staff was fantastic. The majority of the care giving staff were very compassionate and clearly cared a lot about the residents. The had regular activities available as well. The community is expensive, but it seemed mostly worth it. Having to put my mother into a senior living community was very difficult, but we definitely feel it was the right decision and she thrived here. WE felt confident she was getting good care here.

My mother moved into her new suite at The Birches in April, 2019. She had previously lived with my wife and I for 3 years. In those years, Mom would spend the day in her pajamas and watching television. All though we made her meals and dispensed her meds, we saw that her health was declining and her muscles were getting weaker due to lack of activity. Mom had become a fall risk. It was time to look for a safe place for her to eat properly, monitor her meds, introduce physical activity and rebuild a social interaction with people of her age. I had spent several months visiting personal care facilities in the Holland-Newtown area, trying to find just the right one for Mom’s comfort. The only facility I had visited twice and eventually became my choice, was The Birches! I liked the fact that it was a smaller, modern facility with the right amenities to be a good fit for Mom. It was obvious that the whole staff (Director, Marketing, Nursing, Med Techs, Physical Therapy, Activities, Dining, Housekeeping and Receptionist), were professional and genuinely cared for the residents at The Birches!  A special thanks to [name removed], from the Birches Marketing Team, for her professional guidance which led me to the decision to bring Mom to her new home! The transition from my home to her new suite was seamless and she quickly settled in. In no time, Mom was back to her own self, meeting new friends, socializing, attending activities and taking local trips on the Birches shuttle. With daily exercise, Mom got a lot of her strength back.  At age 87, my Mom has an enjoyable life - THANKS TO THE BIRCHES !!!