The Crossroads at Bon Air

I would definitely recommend them to anyone looking for a place. Expensive but pretty comparable to others in the area and the facility seemed more open and comfortable than the couple of others we visited and [name removed] was so helpful and knowledgeable when she showed us around that it seemed like a good place.

Upon introduction everyone was very nice, and it looked and smelled clean. I did explain my mother's behavior and what to look out for. after two weeks,when I picked her up, her room reeked of urine, there was stool in her windowsill. Staff lost her DNR paperwork. Many items were lost that had her name on it. I was told they would call when it was found and it's been three months. I requested that they call me if for any questions or concerns, they never did. Staff overall were fine but all you have to do is have that one bad apple and it messes it all up. I have worked in geriatrics/dementia for a long time and very aware of the behaviors that can occur.

Our family had an in person tour with The Crossroads and overall it was a nice tour experience but for our loved one it felt to large and ore like a medical facility.

Our family had an in person tour with The Crossroads at Bon Air and it was really nice but a little of out budget and plus it had 2 separate family members that left for some reason.

We picked The Crossings at Bon Air because they presented that they could meet our person's needs. And their cost was good compared to another place we were looking at. I took the time to read reviews and look up Department of Social Services reports. Based on all of that information gathering, we did select them. But it turned out that what they represented they would do did not happen. We ended up having to pull our person out of there after a week and a half, and it was a very chaotic experience. During that short time, he was sent to the hospital three times, which was not the norm for him. They refused to refund us the move-in fee, which I understand is generally not refundable. But I can't believe they wouldn't make an allowance when they were not providing adequate services. We ended up having to have him hospitalized so he had a safe place to be to become stabilized so we could move him again. The stress of having to research and find another facility when we had just gone through that was extreme. They handled things very poorly. We got him moved to another facility, and he is doing so much better there. I later learned that The Crossings had undergone a change in ownership just prior to our experience, and I hope that they're able to pull things together for their residents in the future.

I think they are about in the same league as other communities. I think they handled the COVID that sprung up a couple months ago well. It is my impression that they have a lot of new people staff members coming into the community to help care for the residents. There have had several key director positions that have turned over, and there is no communication from the community about these changes. The family has to ask the front desk, instead of hearing it from the community directly. I am hopeful that the new key positions will last to give some continuity to the community.

My mother in law lived there, and reported to the front desk that water was coming through her ceiling. After 11 days of no one checking, a maintenance man came to deliver her food, and she asked him if he was there to check the leak. He said no, but did look at it and "repaired" it. After subsequent rainfalls the ceiling leaked again, and this time she was told she would have to wait for the roofers to come. It finally may be fixed after 3 months. There are two other locations in her apartment where water is coming through the walls. The food is not good at all. This used to be a nice facility, but has been sold twice, and now only cares about profit, not the residents. I seriously would not recommend and elderly person living here, there are better options, like I found for my mother in law, at similar prices. The management is also very bossy and tries to intimidate the residents, like my mother in law. Please think carefully before allowing a loved one to stay here.

We initially really liked The Crossings, but when we went to sign papers they told us that children were not allowed to come visit. I wanted my daughter to be able to see her grandpa, so that was an immediate turn off for us.

Great community, too far from family was the downfall.

The tour itself was fine. But it was just a bigger facility, and I knew my loved one would want someplace smaller and cozier.

This was a lovely community. The lady who did the tour was taking over for the manager who was out of town. The community was clean and it smelled good. They had activities going on and were playing bingo with all of the residents. They just seemed to be very engaged with all of the residents.

Our family had an in person tour and the community just seemed a little bit more industrial and not very homey. The carpeting in the hallways were stained, but the rooms were a good size and the staff did seem very lovely.

I have been able to visit this community on many occasions, I bring senior actors to put on a theater show for the residents. The community is very clean and well kept, but not a good fit for our loved one due to the price.

The independent and assisted living facilities are quite nice. I've been involved in music volunteering there, and I have friends whose parents live there, and they love it. The people there were nice and friendly, and the facility looked pretty, although there was not much closet space. But the memory care floor is what stopped me. There were wheelchairs all lined up with people leaning to the side like skeletons, not being engaged.

We toured The Crossings at Bon Air and really liked it. It was clean, everyone was friendly, and from the calendar that we saw it looked like they provided a lot of good activities. I would not have hesitated to put my mom in this facility.

This community is a little more on the pricey side, however the staff is amazing they are very caring. One thing we really liked about The Crossings was how when you entered the building it was very clean and had a warm welcoming feeling to it. The apartments my mother lives in look very modern which is really nice. She really seemed to love the food they serve, and since she is in independent living she doesn't need the care services they offer, but the staff is very good to my mother and they really do go above and beyond. .

We chose The Crossings at Bon Air because it was recommended from friends and members from our church. Everyone we talked to spoke very highly about it. The room sizes are more than adequate, they are very nice size. They also have options on different room sizes based on needs. During COVID, they offer to do facetime with the families and communication by phone. They have only had 2 cases of COVID since it has started, they have been really on top of it. I would highly recommend this community.

The community is clean, but they could to a bit more thorough of a job. The receptionist is always very friendly. We do wish the staff would communicate with us a little more about any issues, problems, or changes in medication. They also lack responsiveness to our inquiries at times. Because they are in memory care, my loved ones are a bit limited in what they are able to participate in as far as activities go. I do wish they would encourage my mother-in-law to participate a bit more. The price here is great for what you get; definitely a good value. They have a very large memory care room where they are both allowed to be together and we found this to be very rare among senior living communities in the area. We felt The Crossings was the right fit because they could remain together. Our rep with A Place for Mom was wonderful and so helpful initially with finding places.

The Crossings are inclusive in all levels of care. The staff is very friendly. They have more amenities than the other properties I looked at. Their rooms are larger and they have washers and dryers in the units. Food is good.My parents have a balcony that overlooks the woods. The marketing staff was very knowledgeable and helped to guide me in the move in process.

Mom has really made a lot of friends at The Crossings at Bon Air. She is playing bridge 3X a week. She came there after a hip replacement. Their physical therapy crew is the best. We are all very happy with this place for our Mom