Hallkeen Management

Interesting location! Residents can take advantage of 2 major league music schools & Symphony Hall! Huntington Theater around the corner! Facility/rooms appear to be comfortable; garage parking for visitors;

After weeks of verbal and email messages and sending documents piece meal and telling the staff we where coming in on Saturday, NO ONE was here! On THE WAY HERE WE RECEIVED A TEXT MESSAGE THAT WE NEEDED BIRTH CERTIFICATES! We had to leave our truck over the weekend in the parking lot(TEMPS WHERE IN 90'S). Wife got hers Monday morning at the city hall in Providence. Her BC was not enough = mine was still in the truck somewhere in a box. Had to unload truck on to sidewalk(someone took two boxes!) Movers came at 1 PM. Manager still would not let us move into hallway until 4PM. That management has now been replaced with an really OUTSTANDING person! NO comparison!! Tenants really great! The 1st floor window blinds have too short wands! Aluminum windows are not good. Window screens are on the INSIDE!! AWESOME maintenance staff! Adjacent building owns the garden area. Photos do not really show what it really looks like. Hopefully things like that will change.

The staff has opened their arms & welcomed my Mom. They listen to her concerns and address them in the best way to help her. They give a family feel to her assisted living care.

There seems to be a good level of personal care here and a lit of activities. The only issue for us is the physical layout as our loved one has spatial memory issues and the building layout takes a bit of navigation.

Mom has settled in and adjusted well from what I understand. She is starting to socialize and do some of the activities. From what I am told she seems to like the food. The staff has been wonderful very friendly and nice. The community appears clean and well maintained. I would recommend them to anyone.

My mom has recently made the move into this community and she is getting better day by day in her new living environment. I am overall comfortable with the care she has been receiving and the staff are always attentive to her needs. I am pleased to see them doing there best to try and keep her happy and involved in different activities and events. I will say there meals need improvement. I have noticed everything seemed to be over cooked and the quality in how they cook is poor.

My mom has recently made the move into this community and I am very pleased with how things are going for her so far. The staff are very friendly and I am very comfortable with the quality of care they are providing her. She very much enjoys the dinning room experience with the other residents during meal time. They also have a great activity program that I am impressed with.

My father had a hard time making the transition to the community but the staff worked with him and he is doing fine there now. The staff is accessible when I have any questions or when my father needs their help. The community is nice, it's clean and my father's room is nice as well. The food is fine and there is a menu for the residents and guesses. My father does not like to participate in any of the activities or the field trips that they offer.

I've been there twice recently & I couldn't disagree more with the negative comments posted on this site, although they are quite dated. My experience is quite positive overall, the rooms are very nice, each one has a little different layout (after all it once was a school) but quite appealing. It definitely DID NOT have a nursing home feel, more like a very nice apartment building with lovely common rooms, dining room & a most engaging staff who interacted beautifully with the tenants. We had lunch and it was delicious, soup, salad, Main entree (2 choices), dessert, coffee, tea, juice. It felt like a nice restaurant. Will be keeping it on our list, for sure! Can't rate the services as of yet. Only visited.

I had a good tour of this community. Everything went well, this is a nice community. The staff was very kind, and friendly. The community looked very nice, and well-kept. Unfortunately my mother was not ready to move into a community, but our tour went well.

I liked this community when we took our tour. The people I met were nice and knowledgable. The community seemed clean. The allow pets and offer transportation services.

Mom is doing great and is a lot happier since moving into this community. The staff are attentive to her needs. The food is good and they keep the community clean. This is a brand new community that is reasonable priced and I would recommend it.

We like the staff and the rooms here. The community has two levels and we wanted one level. This would be a good choice for families who want different living space for different levels of care. The food looked to be very appealing. We liked the cleanliness of the community. The activities would have been of great help for her. Only down side was that the activities area seem small and a bit cramped. We recommend the care and value to other families at this community

Everything is working out well for my mother here at this community. She is doing well, and I'am satisfied with her move to this community. This is a good community, and they are caring for her and her needs very well.

Nice place

My mother just moved into Mountain Laurel. Initially the marketing person and nurse were super friendly and really kind and understanding. Given it was such a stressful transition for me and mom, I really appreciated their reassurance. Creating a care plan was done a little too casually I thought, considering how much we pay for it. I don't think the nurse really did a thorough assessment. After the first weekend when my mom was kind of left alone to figure things out on her own, I stepped in and emailed the nurse. She called me and seemed a bit annoyed that I was requesting more help for mom. I patiently discussed the situation with her and we agreed to more care. I never received anything in writing. I think that would be helpful..

Very nice place. The staff is very friendly, but there was a bit of sticker shock when we signed up.

Very nice place.

My mother is pleased with her surroundings and the food! The workers are very good- very attentive. My only concern is that it is very difficult to get through to my mother on the main phone. She does not have a phone in her room, due to her dementia, so it is difficult.

Our experience with Highlands has been a good one! The staff is friendly, welcoming, and always more than willing to speak with you regarding any questions or concerns you may have. The facility itself is clean and well kept, and has a very pleasant comfortable feel. It's a nice place, overall.