Addison Place at Glastonbury

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22 Reviews

• (12)

  A Place For Mom

• (10)

  SeniorAdvisor.com

The care services vary day to day as well as the friendliness of the staff members. The activities also vary throughout the week especially now with COVID. Basically the thing we have been concerned with is that it seems like this community is understaffed at times even before COVID. We felt the ratio for staff members to each resident was way to low, and it was worse on the weekends. Some of the staff members were really good and communicated really good, but then some staff members who worked there just seemed to be rushing through things and didn't communicate that well. There were times we saw the staff members speak to each-other and the residents with their mask pulled down which concerned us. To be fair during the worst of COVID, from our understanding they had roughly speaking around ten confirmed cases, but only one loss. We would also received weekly reports during this time, which were very consistent and we appreciated the communication. Our loved one was in memory care, and there isn't a specific individual that just oversees the memory care side, they one an individual that oversees the entire community which we didn't really like. We had an incident over a weekend with a private aid who was taking care of another resident. We noticed she was handling that resident a little rough, so we spoke with the staff and told them our concerns. The private aid found out and came to our loved ones room and belittled us for minutes without an apology. We even reached out to the activities director and executive director about this issue and it was never addressed.

The community always seems very clean. The staff was very friendly. They really seemed to try to work with my mother and they seemed to make every effort to help her adjust to living here. Definitely a good value. I thought the staff were the nicest people. My mother has lived here long term, however my dad only ended up spending one night because of some health complications and the staff was very accommodating and compassionate. They ended up not charging us at all for his stay. We thought this was very kind.

It has not been a good experience for my mother since her move to this community. There is major room for improvement in this community. Just the other night I had to bus the table myself, because they are under staffed. The residents with went out hot water for 2 days. I'am not pleased with this community overall.