Hallkeen Management

My loved one has only been here a few weeks but so far our experience with Brookdale Mountain Laurel has been a very good one! The staff here is wonderful, they're just really nice people! They've been incredibly accommodating, and they get right on top of any request or suggestions you make! The facility itself is clean and well kept, and they take great care of the people who live here! It is very expensive, however.

I am very pleased, and I feel very comfortable having my mom live at forest view. Great staff and the best thing she is happy!!!!!!

staff was friendly on my tour. Guests were delightful and engaging that I spoke with .Tour director knowledgeable .Also, I was sent periodic mailings about meetings/seminars in the area, not annoying sales pitch calls from sales director. These mailings were very helpful since I still learning about assisted living. I saw a few minor repairs that needed to be done. Activities director was a love.

They are great! They really know how to deal with memory care problems. I think that is their number one skill. They are very helpful at making it a very smooth transition. It's been a very good experience and I would highly recommend Monarch Homes of Woburn.

Things have gone well here so far! We're very pleased with the service, I'd give them high marks across the board. My loved one requires some extra attention, and they've been more than happy to work with us to accommodate her. They're open to suggestions, and always willing to bend over backwards to help.

Great place! Staff helpful & caring. My Dad has been there a week and so far is quite happy.

My mother will be moving it to Monarch Homes of Weymouth this week. I found the building to be brilliantly laid out, with beautiful accommodations. The thoughtfulness in the design, and philosophy of care are what made us choose this place. We had lunch with the staff and were pleasantly surprised by the outstanding meal and service.

Kind, caring, respectful, responsible, reasonable, and yes I would recommend to others.

They have many activities to keep the residents engaged.The staff forms relationships with the residents.The staff keeps the family informed about the resident's progress.They are a bit expensive but it is worth it.

Overall, Highlands on the East Side is a caring facility and I would recommend it to others. I think they lack the proper supervision, especially the overnight shift. Housecleaning could use a cleaning lesson, especially on how to properly clean a bathroom. Just like everything else, if you're not happy with the service(s) you bring it to someone's attention. Sometimes it gets fixed right away and it doesn't happen again often and other times there is no change and you have to contact the Executive Director. The food is hit or miss. Not to say it's not good, just that it could be much better. Maybe different cooks on different days. Moving day was easy, the Marketing Director was there to help welcome my mom. The staff introduced my mom to the other residents, they had tea and dessert that day. It's pricey, but it's all inclusive.

My Mom is a resident at Susan Bailis Assisted Living Community and everything has been good for her at this facility so far. The staff is very friendly and diverse and helpful if there is an issue. The housekeeping is consistently good and unobtrusive. The facility was extremely helpful in the moving process, contacting the previous facility and facilitating arrangements wherever possible. They were also very helpful in preparing the necessary paperwork required in an interstate move. I would recommend Susan Bailis Assisted Living Community to others.

Our family had an in person tour with Forestview Manor Assisted Living and we thought they did a good job with the tour and they did answer al our questions. However it was just not going to be the best fit for our loved one.

We picked this community, because we wanted a place that was only for memory care. She'd come from an assisted living facility with an attached memory care unit, but they did not know how to handle her and her Alz-related behaviors. The memory care facility attached was beyond our means. She would have been out of money in less than 8 months. So, finances were a factor as well. Windrose has a low-income program for residents who run out of money.We would say we received an overwhelming flurry of texts and phone calls when we went on the A Place for Mom site. We had started looking into nursing homes for my mom when [name removed] at Windrose called. We almost dismissed her, saying we think we're looking at a nursing home. But something told us not to hang up. When we told her all our concerns, she made it sound like Windrose was absolutely the place for someone with Alzheimer's and bad knees. She worked with us to find a way to make it work, both financially and physically. In assisted living, my mother was alone in her apartment many days, and she was fearful being alone. At Windrose, they make sure their residents are up and out of their rooms, in a community with other people. My mother's physical and cognitive issues remain, but emotionally she's doing much better. She is happy once she's out and about with other residents.

Since everyone at Windrose has memory issues the staff really know how to deal with them on a daily basis. And they are willing to customize the daily routine. The people are helpful and compassionate. They understand that not all the residents fit in the same box, following the exact same routine. This review was done with a 2 month care experience. That's a very limited time.

The transition was well done. The facilities are lovely. Communications can be lacking. They are understaffed. Staff could be more discreet in public areas to not discuss tenants. It does seem safe and tenants are known. They are not terribly "hands on" unless an emergency.

They have alot of activities. It has been a very good experience. My loved one seems very happy and content.

It is kind of expensive for what they get here. The activities are not that great and they could definitely improve on the choices that the residents get for meals.

We think that they are very caring, but it has been hard at times to really assess things with all of the covid restrictions, and some still being in place. We still cannot freely come and go to see our loved one. Only recently have we been able to see his room. The community does strike us as a no frills place, it is kind of older. It does not impress you with the building or its surroundings. However that is not what is important to us, what is important to us is that they care for him and respond to us which is exactly what they do.

What activities we had before covid were wonderful.

The community is always clean. Every time we visit, my mother's apartment is always clean and the bathroom is always clean. Very high marks for cleanliness. Some of the staff is a bit friendlier than others, but they are all great with the residents. The care could be improved for the higher needs residents. The staff is really good about engaging the residents in activities. If a resident does not want to participate, they are good about encouraging them to do so in the future. Corcoran House is definitely worth the price. During the Covid-19 pandemic, we think Corcoran House is doing everything they can do protect the residents. During the community lock down, the staff has really stepped up to assist further than usual. It has been very difficult for my mother to be in quarantine.