Highlands on the East Side

We think that they are very caring, but it has been hard at times to really assess things with all of the covid restrictions, and some still being in place. We still cannot freely come and go to see our loved one. Only recently have we been able to see his room. The community does strike us as a no frills place, it is kind of older. It does not impress you with the building or its surroundings. However that is not what is important to us, what is important to us is that they care for him and respond to us which is exactly what they do.

What activities we had before covid were wonderful.

We came up with a list that seemed to be a fit for my mother, then she went and visited them all and there was just something about Highlands on the East Side. She liked the size of the community, it wasn't overwhelming, she liked the apartments, and she instantly felt connected to the people here and very welcomed. The apartments were way bigger than expected, very large and spacious with a huge storage closet. I have eaten there and my mom loved it, it was very tasty. They were accommodating and had a large variety for residents to choose from. They served restaurant style. My favorite part about the community has been the staff members, they took their time with each person and were very caring. I would highly recommend. I couldn't have asked for anything better.

[Name removed] was a big help and showed mom and I around. We are not ready yet to move to assisted living but appreciate the time given to us. Highlands on the East Side was a beautiful home when mom is ready it would be my choice.

I'm so delighted that I made the decision to move into the Highlands on the East Side. It took me some time to make a decision but now I look back and I should have moved sooner. Love spending time with people my own age and the meals are amazing. There are a lot of programs to keep us busy throughout the day.

We had a wonderful tour at the Highlands with [name removed] and the Community felt warm and inviting from the minute we walked thru the door. The staff was very friendly and personable in greeting my mother. After we left the Highlands we knew right away that it was the perfect fit for my mother. She moved in the next week and is now thriving in her new home at the Highlands on the East Side.

We toured a couple of months ago and Mom has adapted perfectly to the Highlands. Staff are very caring and treat my Mom like a princess.

Mom has settled in and adjusted well from what I understand. She is starting to socialize and do some of the activities. From what I am told she seems to like the food. The staff has been wonderful very friendly and nice. The community appears clean and well maintained. I would recommend them to anyone.

Our experience with Highlands has been a good one! The staff is friendly, welcoming, and always more than willing to speak with you regarding any questions or concerns you may have. The facility itself is clean and well kept, and has a very pleasant comfortable feel. It's a nice place, overall.

It was nice, but I was shocked at the $4,000 one-time fee that was involved for all residents. It’s a beautiful facility and liked the location, but that was an extra fee that other facilities did not share.

We were very impressed with Highlands (it was my first choice for my mom, but ultimately her second; she wins). I really liked the care they took with their residents and that they have a beautiful yard and grounds. They also have a surprisingly good good male to female ratio (important if you’re helping to place a dad). Intake staff was extraordinarily kind with my family.

We're very pleased with how things have gone at Highlands on the East Side so far! It's a nice looking, clean place, and I feel like it is a good size, not too large. I felt like my loved one would get more personal attention here, the staff all seemed very friendly and like they knew the residents well. They also do a good job with the food!

I'm pretty happy with them. I am very impressed with the cleanliness, which is really big on my list. The staff is extremely friendly, they are all on a first name basis. Don't get me wrong nothing is perfect, we have had to ask from time to time to get something done. All it takes is one word and they are right on it. And they want to know, and they are very receptive to work with you, they are very nice about calling us if there is a change. They are really very nice, and the nurses too, are just wonderful. They have a beautiful area for sitting outside. They will personally go and invite the residents to go out. The food is good, they have a nice selection, and he likes the food.

We toured this community when we were looking into care options for a loved one. This was a nice enough looking community, it was very clean and well kept. The staff seemed very knowledgeable and caring, as well. The atmosphere just seemed a bit too clinical for our liking, and we didn't feel like our loved one would have been entirely comfortable here.

The food is very good. One suggestion is, I think it would be helpful to have a quarterly meeting with the families just to check in and get feedback. We looked at 3-4 places and the rooms are the most spacious of any we saw. They were able to accommodate two beds, where the others could not.

I think they are very attentive to the individual's needs. Of course every facility has a particular feel and it's a real personal decision which facility to go to. I think the facility should be matched to the person's personality so with that in mind I would say that Highlands pays a lot of attention to the person's needs. My cousin is in the memory care. He participates in the activities and he gets along well with the staff and has formed a close friendship with one of the residents there. All in all it's been very positive.