Charter Senior Living

I can't wait to move in! The residents and staff are so friendly and welcoming

I would say that Southern Pines has been wonderful for my mom's situation. And the help I received from your organization was invaluable.

We have been very pleased having moved my mother-in-law into assisted living with Charter in Williamsburg. Although they are short staffed, like all facilities are, they do make the effort to have high quality care and a friendly attitude. The food is very good, the accommodations are very nice, much like a good hotel. And we find that the staff works with us very well, answering questions, making suggestions, being very attentive to anything we need.

place is spacious and open compared to others but still a shock when you have to downsize. food staff, activities, housekeeping and all is adequate considering the amount of people and the care they require.. the price is a shock no matter what to person who has always paid their own way in life but everything is being done for you. bang for the buck i don't know if i could hire all the services and tolerate the situation for what i pay here. i would recommend charter but the lifestyle change is a dozzy. make sure you have adaptability before you leap

We had a great experience and would do it again. Even though we didn't stay long due to mom's passing, it was still exactly what we needed.

The facility is bright and light My mothers aides are wonderful to her. [name removed] is wonderful she helped with the intake paperwork etc and still answers any questions I have. The food is just ok, she says sometimes it is cold.

I liked the staff and the way they welcomed my mother and made her feel at home. The food could have been better regarding variety. The price was the main driver. It was extremely important and Belfair was affordable for our family. It was very much quality at an affordable price.

The people are so friendly and inclusive. My mother in law is somewhat challenging, and they handle her with grace. The facility is also just the right size. Big enough to have good variety, small enough to be personal.

5 for all! They are great. The room sizes here are to be expected, but they offer so many activities that my dad does not spend much time in his room anyways. Very professional and very kind senior care. I would highly recommend them to anyone.

We liked the experience at Cedarhurst of Verona. The staff was friendly and helpful. Great place for my dad. He enjoyed it up until the day he died. Overall the services cover everything the patient needs and they work well with the family.

They've just been wonderful since she's been there .I would recommend it. It was 100% better than the other facility she was in and we could afford it. The other places were much more expensive.

The residents are so kind and always ready to do something fun! I love being a volunteer here!

We chose this facility because of everything above as well as the good value. My father says the food isn't as good as it used to be. I would definitely recommend Charter.

The staff is absolutely wonderful and truly care for my mom. They are priced just right and have good facilities and activities. They have taken the time to get to know my mom to help draw her out and make her welcome. When I visit, they always know me and give me updates, from the med techs to the medical director to the PT guy. As for the facility, the rooms are beautiful and spacious and less expensive than others I have seen.

The sales specialist [name removed] is amazing! I was way out of my comfort zone looking for a place for an 87 year old. She has no family - no one. My boss had as her 5th grade homeroom teacher. She has kept in touch after all these years! She didn't respond to calls so we did a wellness check and learned she had fallen and been in her house for 4 days before medics found her. We found her on day 18 at the hospital! I called [name removed] desperately looking for a space for her. I had no idea what her medical concerns were - there were so many conflicting reports. [name removed] was so interested in the story and caring for this sweet lady. When I didn't have the basic of answers, she kept saying no worries. When I told her I wanted to move her in 3 days - across state lines - she said it can be done, but it was aggressive. We did it! Couldn't have done it without her positive attitude and her matching my pace. I wrote to her boss as well. She is just an angel. And speaking of angels - [name removed] at the front desk is a gift from heaven! Again, having no idea what she needed, we were nervous leaving her alone. [name removed] jumped in and helped us find help sitting with her in the night so she wouldn't get scared or try to leave. She buys things when she needs them. She is just joyful, patient, understanding and an answer to prayers!

Friendly caring staff who go out of their way to develop a rapport with their residents. Always responsive. They are completing a renovation. All of the areas that need improvement should improve once the renovation is complete.

Yes, we would recommend. Quality of care seems good and better than previous experience. However they lack organization with clothes and bed linens. They often get mixed up between residents.

We picked this place by the way we felt when we were there, it felt like family. I have recommended this place to many friends and coworkers.

We toured every assisted living in the Bay County area including one in Midland. They were nice in their own way but Charter Senior Living was superior. The Director toured us and introduced us to everyone we passed including family members. The staff at Charter are phenomenal!! So kind, welcoming, and friendly. I knew this was for mom. No other place provided comfort like Charter. Mom was so apprehensive of assisted living. Not any more. She loves Charter because of the great activities, food, and most especially, the great staff! They are amazing!! Thank you for caring for and loving my mother.