Charter Senior Living at North Park Place

I have found Charter Senior Living to be a pretty nice place that isn't too expensive. It's a nice community where the people are all pretty friendly and happy. And the staff are caring.

The staff are very friendly. The care is better now than it was at first. We had to address a couple of things with them, but those things seem to have been resolved after talking with them. The facility is clean. And most of the residents that I've seen seem happy.

They do not communicate well. As of now, we haven't signed a lease agreement because they keep sending us a blank one. So my loved ones don't know the community expectations, etc. It's been well over six months since they moved in. The residents are friendly, and so is the maintenance guy. But the office staff has not been very helpful. At first the food was being delivered to the rooms due to Covid. It was always cold, and there's not a lot of variety. The dining room has since opened.. My loved ones were supposed to get Continental breakfast their first week there and never got it. On top of that, the staff argued it wasn't supposed to be included. I would not recommend this community.

My father has been in this community for about a month and a half now and he is very happy! He likes being independent, that was the biggest issue for him was being able to come and go when he wants. Also, he can put his tv as loud as he wants. The building is an older structure. If he complains about anything, they fix it or communicate it to me right away. For example, I bought him some sheets and he didn't like them, so the housekeeper lets me know so I could exchange them. The meals are provided.They have sign ups for if he wants to go out, they take him.

The residents have have been very welcoming to my loved one and have helped her adjust and become comfortable in her new living environment. They have a great activity program, my loved one has really enjoyed the different crafts they do. The food is good the only thing that my mother has requested is that the meats be cooked better.

When we arrived at Brookdale, [Removed] was there to greet us with a smile! She was upfront with pricing in the Independent Living area vs. Assisted Living. She was also correct about the food being fabulous! My mom chose to move to Brookdale, and so far she's very happy.

Large spacious rooms, good presentation

My visit with my parents went very well and everything is going fine for them. i saw that the community is clean for my parents and guests. The staff are caring people. We are happy with the care they provide. I joined my parents for lunch and I thought the food seemed fine. Activities are available too.

I was impressed with the cleanliness at Brookdale Sioux City. Peggy had a few complaints about the staff. She liked Jackie. We had problems with activities. Some of them that were listed wouldn't always take place. I really liked the accountability they have there. Each patient has their own call button around their neck and it is computerized to be able to tell how quickly the staff came. Initially they had some kinks with it but once it was up and running I really appreciated that sytem. I personally liked the facility but Peggy had some issues.