The Cottages of Perry Hall

The Cottages appears to be a good value. The staff are extremely friendly and very attentive. They're very organized. They send out messages constantly, keeping you updated with what's taking place. You always know who to call and can always reach someone when you need to. Whenever we got there to visit, we're happy with what we see. Our family member's bed is made, and she is properly dressed and looks well cared for. We're concerned about the cost if she has to move to memory care, but we appreciate that they gave us the option to negotiate that price when the time comes.

I have been searching for AL care for my dad. This place was cozy and the staff was welcoming and friendly. I met the sales director [name removed] and she could not have been more helpful and patient with me. She walked me through the entire process and explained everything so well. I can truly tell that her heart is at the Cottages with those residents. I did not see any meals or activities but I do know that they do some fun stuff while there.

A gentle friendly quiet environment. The staff especially [name removed], [name removed] and [name rmeoved]…I appreciate you all so much, and thank you for not only of your professionalism but personally giving of yourselves. Thank you so very much! An exceptional place for your loved one! Sincerely Ashley M

My mother, who suffers from dementia was a resident at the Cottages of Perryhall for two months. During that time there were problems with her bedding being soiled with urine. The bedding I removed a week earlier was still in the hamper soiled, the room smelled of urine, there was a ring around her toilet and the floors were sticky. When I alerted staff, the problem was not corrected until I cleaned the room myself. The staff were outside feeding the deer bananas. After, sending an email to the Director, these problems improved slightly. However, after being taken to the hospital for a medical emergency, my mother tested positive for Covid 19 in the emergency room. I was told no one else at The Cottages tested positive, which I do not believe. She was not allowed to return to The Cottages unless we paid extra for a guard to set outside her door to keep her inside. After quarantine, I found her soiled. I gave notice and moved my mother only to find out she also had a UTI.

We did not have a good experience at The Cottages of Perry Hall. There were only a handful of good staff members here. We ended up moving our loved one out of this facility.

I really loved the way the system was set-up which is a small individual set-up.. I like how the people were treated, and was very pleased. The staff is very dedicated, it gives such a personal feeling. Overall, I felt that the people cared so much more.

My wife needed professional assisted memory care because of advanced dementia. We were very lucky to find "The Cottages of Perry Hall" The home like atmosphere made the transfer very comfortable and easy for the patient to adapt to these new suroundings. The loving care given by the health staff was increditable. This experience gave our family comfort knowing the she was happy and was receiving the care she needed.

The lock down goes on for ever. When I try to call to inquire about my mom, no one answers the phone. The phone system does not let you leave a message. It’s almost scary not knowing what’s going on inside.

I would say come check them out. It's a nice place, and I would recommend them to anybody. The people I've talked to seem to be taking good care of Mom. Everyone seems to be very friendly. They told me they finally got Mom to go and play Bingo, which is great. The cost is well worth it, especially compared to where she was at before. The Cottages costs considerably less and is a much nicer place.

I do believe it's a good facility. I just think they're understaffed. I think their heart is in the right place and that they do care about the residents. I just don't think they can always do an efficient job because they're having to take care of too many residents at a time.

The Cottages community is very well kept and the staff member are extremely friendly. I have been able to see some of the lunches and dinners and they look to be pretty good. Our loved one is on the memory care side, and while the activities are good I do think those could use a little improvement. However I do understand they are getting a new activities person so hopefully those improvements start to happen.

We haven't been able to see much of the community because they still have restrictions up and the activities are still restricted at the moment. We do think The Cottages could improve on keeping track of their residents belongs, which is a huge deal.

We're very happy with Cottages. They've been wonderful. Our loved one had a lot of health issues, and we had to move her very fast. They made it an easy process. She's doing wonderful and is very happy there. The staff are absolutely wonderful. They treat her like she's their own mother. To begin with, we didn't get much communication, but I know they were having some changes in staff and such. But now it's great. We get communication at least once a week, and in addition to that, they have a Zoom once a week you can hop on. We haven't had much of a chance to go inside due to Covid, but looking in through the windows, the resident rooms look nice. They made a little beach-themed room designated for indoor visitation. And then outside there is a beautiful wooded area with a gazebo where you can sit and visit with your family member. Our loved one is not participating in the activities much, but they do send out a brochure each month listing the activities that they offer.

[name removed] WAS WONDERFUL! IT HAS BEEN A VERY DIFFICULT MOVE IN FOR [name removed] DUE TO COVID AND THE DEATH OF MY HUSBAND. [name removed] AND THE STAFF HAVE TRIED TO DO AS MUCH AS CAN BE DONE DURING THESE TROUBLING TIMES. I DO FEEL [name removed] IS BEING TAKEN CARE OF WELL. ANYTHING WE HAVE ASKED WAS WORKED OUT PROMPTLY. I HAVE ALWAYS BEEN ABLE TO GET IN TOUCH WITH SOMEONE TO HELP ME. THE FAMILY IS JUST WAITING TO BE ABLE TO COME IN AND VISIT WITH [name removed]. WE HOPE THAT WE BE VERY, VERY SOON!

My parents recently moved to The Cottages and we are beyond grateful for everyone from the Marketing Director [name removed], the Health and Wellness Nurse [name removed], [name removed] from Maintenance, med techs, in addition to every caregiver. They have embraced my parents and have gone above and beyond to ease them in this transition to assisted living, reassuring my family every step of the way! We are thankful for The Cottages!

[name removed] is an angel. She made it so easy to place my dad there. Her kindness and caring sold me on the Cottage. So far my dad is happy there being there only a week. I am very comfortable with my dad being there since I can’t visit due to covid. [name removed] set up his room and an aide ,[name removed], has formed a special bond with my dad. It is heartwarming to know this. The staff is always available to help. So so far so good. No complaints just praise for making my dad part of their family.