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The thing that sticks out most about Charter Senior Living of Hazel Crest is the staff. They are friendly, helpful, supportive and caring towards the residents. They have also been wonderful with communications to the family. I would recommend Charter to others looking for memory care for their loved ones.... Read more
Charter Senior Living of Hazel Crest’s goal is to enhance each resident’s spirit by providing seniors with personalized, around-the-clock assisted living and memory care services that meet their evolving needs. Residents enjoy the well-lit common areas and homelike living spaces this single-story, boutique-style community has to offer. There’s also a lush, landscaped courtyard complete with comfortable seating and raised garden beds for residents to enjoy.
Residents can also enjoy engaging activities, chef-prepared meals, and other convenient services. Memory care residents can also benefit from the exclusive Flourish℠ program, which provides custom-tailored care that promotes residents’ self-esteem through five key points:
Seniors can thrive every day at Charter Senior Living of Hazel Crest!
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
34 reviewsOut of 10
5 star
53%
4 star
27%
3 star
9%
2 star
6%
1 star
6%
A Place for Mom has scored Charter Senior Living of Hazel Crest with 9.5 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Charter Senior Living of Hazel Crest has 34 reviews with an average "overall experience" of 4.1 out of 5.
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The reason for our ratings is because not everything has been what we were told during the initial tour. They have a high turnover of staffing, and there is no push to include activities for the residents.
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The thing that sticks out most about Charter Senior Living of Hazel Crest is the staff. They are friendly, helpful, supportive and caring towards the residents. They have also been wonderful with communications to the family. I would recommend Charter to others looking for memory care for their loved ones.
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5 stars for all categories. The things that stick out most would be that the staff is friendly and responsive to all of my loved ones needs. The facility itself is also very clean and well-maintained. I would definitely recommend Charter Senior Living of Hazel Crest!
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Response from Charter Senior Living of Hazel Crest
May 29, 2023Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
They have been wonderful. The staff is very kind. Everyone from the facility has been so helpful to us in getting through this difficult situation. I would recommend Charter Senior Living of Hazel Crest to others.
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The nurses are wonderful. A special nod to [name removed]. The caregivers are very nice. Like most places, I suspect they are understaffed. It can be difficult to get my friend to the phone. The biggest problem for me is a lack of communication. I feel too much is done or decided without my input or approval. Overall I would recommend Charter Senior Living of Hazel Crest, my friend is content there.
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Charter provides exactly what my loved one needs at this time. The staff are attentive and responsive to the family's questions about our loved one. There are three meals a day and there are choices for the residents to choose from. The community is good at creating events, socialization opportunities, music, and more to assist the residents in coming together to enjoy activities.
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Excellent staff, caring for residents in a great way. Clean facility, wonderful activity for residents- highly recommend.
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As far as enjoyment they have a good amount of social activities and there is a good amount of room to move around. As far as improvements - they could work on improving the overall quality of the meals and the food choices. We were also told that when the weather is nice the residents would be able to walk around in the outdoor areas, but we have found that not to be true. So we wish they could have better access to the outdoor areas, but we still would recommend this community to other families.
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I was in need of care for my mother. Charter and it's staff has provided a safe and friendly environment for her. I am very happy with the overall care and concern shown for my mother. Every staff member I've interacted with has been both friendly and professional.
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The staff and aides are very friendly and helpful. They care about and take very good care of my father.
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My mother has been in several facilities/communities, very friendly staff and environment, well maintained, food healthy and appetizing and most of all the employees seems to treat residents with tender loving care.
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Charter Senior Living was a nice facility and the staff were very caring and attentive towards the residents. The room that we saw was very small, I am not sure we could even fit her bed and her dresser in there. To me it did not feel homey at all, I know gray is the new color but it just didn't feel bright and airy.
Make sure you stay on top of what's going on and don't just leave your loved one there. Mine didn't have a bath schedule for quite a while when he first got there. Don't just take anything for granted. I think the people there really try to do what they're supposed to do. But for my dad, he feels trapped there because it's a secured community for people with dementia. So he's not as comfortable as I would like him to be. I would prefer that cleanliness be better, especially in his bathroom.
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We've gone to a lot of different places, and Charter Senior Living is the first place I feel comfortable knowing that my loved one is being cared for. There have been no red flags, they've been wonderful to us and to my loved one. They have a really nice bistro and the dining looks good when we've shown up during mealtime. They are very very safety conscious, which is what we needed because the previous place was not. I was there everyday to address different problems. It's such a pleasure to have my loved one at a place where I don't have to be there everyday and I don't have worries that they will mistreat her. We're very pleased and we're very happy!
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We had to place my mom in memory care during the pandemic. This was especially hard because we could not physically tour our list of potential facilities. We decided on Charter because, through the Zoom call, it appeared warm and caring, with fun activities for the residents. Once things eased up, we eventually got in and saw how lovely her new home was with the renovation. I truly believe it’s important for people, especially with dementia, to be surrounded in a beautiful place. Thank you [name removed] and [name removed] for all of your help. I am very appreciative.
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The dining service from what we have seen looks great, and so far our loved one has not complained. There are plenty of activities and opportunities for the residents to get involved. We do think the value for cost is good and the executive director is just fabulous.
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Our family was able to have an in person tour, and our experience was good. We were only able to see half of the community because the other half was under renovations but the person who gave us the tour was extremely nice.
I like the friendliness and feeling of family here. The reason I ended up choosing Charter is I felt confident my loved one would be taken care of based on interactions I've had with the staff, including the director. In my conversations with the director, I felt we were aligned and had some of the same things going on in our lives. She made me feel assured and understood. I like the care they're providing, the way my loved one looks and is dressed. She looks very sophisticated.. If you didn't already know she has Alzheimer's, you'd never know it looking at her. Activities have been great. I've seen dancing and an Olympic themed activity. They post pictures on Facebook, and it's great to see the residents involved in positive and stimulating activities.
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We chose the facility because they were willing to work with me on the rent every month until his VA benefits kicked in and even adjusted their rate. It also provided everything that he needed.They were very communicative with his care and what he needed, so I do believe he was getting great care here. I was able to text them whenever with questions and I was always able to get a hold of somebody, even the director. Even after his passing they still reach out to check in on me. I am really happy that we chose Charter Senior Living and I would highly recommend them.
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See what the neighborhood has to offer and what’s nearby:
Charter Senior Living of Hazel Crest offers Studio. Learn more.
A Place for Mom has scored Charter Senior Living of Hazel Crest 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (708) 799-7099 to reach a resident at Charter Senior Living of Hazel Crest.
To reach a resident at Charter Senior Living of Hazel Crest call: (708) 799-7099
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.