Charter Senior Living of Hazel Crest

3701 W 183rd St, Hazel Crest, IL 60429

About the community

Citadel Estates is an Assisted Living Community that caters to those diagnosed with Alzheimer's disease or related dementia's.

100% of the staff are specially trained to care for individuals with Alzheimer's, Dementia and Memory Loss. Other features of Citadel Estates is its home-like atmosphere and common spaces. There's an abundance of walking paths inside the community, as well as outside the community within our enclosed courtyards. We are also staffed with licensed nursing staff 24 hours per day. We have an expertly qualified health care team with fully licensed staff including board certified nurses and compassionate service and caregivers.

We offer leading medical care/ best credentialed professionals in the health care industry. You can trust that your loved one is safe and you can be confident they are in good hands.

Concierge service is available to our residents and families. We are happy to accommodate special requests.

Senior Living Options Offered

Assisted living
Memory care

Pricing at Charter Senior Living of Hazel Crest

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities

Health Care Services

Memory care
Ambulatory care
Diabetic care
Incontinence care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Podiatrist
Dentist
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Meals & Dining

Meals provided
Guest meals
Professional chef
Restaurant style dining

Room Amenities

Wheelchair accessible showers
Bath tubs
Respite or short term stays offered
Wi-fi/high-speed internet
Ground floor units
Cable or satellite tv

Community Amenities

On-site dining options

Café or bistro

Transportation & parking

Property convenient to public transit
Uncovered parking

Common areas

Outdoor common areas
Indoor common areas
Barber shop
Beauty salon

Recreational areas

Movie or theater room
Piano or organ

Services

Housekeeping
Beautician
Laundry service / drycleaning

Memory care services

Secured community
Memory care only community
Enclosed courtyard
Indoor walking paths

Primary language spoken by staff

English

Activities

Devotional activities on-site
Visiting chaplain or priest
Other religious services
Art classes

Reviews of Charter Senior Living of Hazel Crest

3.8

(16 reviews)

Write a Review

Cleanliness

3.8

Care services

3.8

Staff

5.0

Meals & dining

No data collected

Activities

3.6

Value for cost

3.9

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Verified Review
A Place for Mom has verified the person writing the review and their connection to the community
1-10 of 16 reviews

4.5
June 7, 2021
Marla - Child of resident/client
Your Loved Ones Would Be Cared For and Thrive Here

I like the friendliness and feeling of family here. The reason I ended up choosing Charter is I felt confident my loved one would be taken care of based on interactions I've had with the staff, including the director. In my conversations with the director, I felt we were aligned and had some of the same things going on in our lives. She made me feel assured and understood. I like the care they're providing, the way my loved one looks and is dressed. She looks very sophisticated.. If you didn't already know she has Alzheimer's, you'd never know it looking at her. Activities have been great. I've seen dancing and an Olympic themed activity. They post pictures on Facebook, and it's great to see the residents involved in positive and stimulating activities.


5.0
March 2, 2021
Erika I - Child of resident/client
Verified Review
Very happy with our choice

We chose the facility because they were willing to work with me on the rent every month until his VA benefits kicked in and even adjusted their rate. It also provided everything that he needed.They were very communicative with his care and what he needed, so I do believe he was getting great care here. I was able to text them whenever with questions and I was always able to get a hold of somebody, even the director. Even after his passing they still reach out to check in on me. I am really happy that we chose Charter Senior Living and I would highly recommend them.


5.0
July 23, 2020
Joseph H. - Loved one of resident/client
Verified Review
Highly Recommend

The staff is kind and helpful. They have good food. They provide good service to residents. It is a very clean place. The room sizes were good. They have an outdoor space for the residents. They offer outings and activities for the residents. It was above and beyond what I expected.


3.0
June 11, 2020
Anonymous - Loved one of resident/client
Verified Review
A caring facility

It is a nice facility. The staff is helpful. You need to stay in constant contact with the administration. It is hard to get information in a timely manner. Room sizes are nice.Mostly private rooms, very clean. Staff is very attentive. They have started Facetiming with the families. Management just changed.


4.0
February 28, 2020
Mrs. Kathryn Jones - Loved one of resident/client
Short term Respite care

My husband and I were both extremely impressed with Citadel for our aunt who has late stage altzeimers”. She was there for respite care (approx. 20 days) while we took a much needed vacation. The staff were very warm and friendly, the other patients appeared clean and happy. The smell was very pleasant, which is the most important to me-cleanliness. She actually seemed comfortable with her room, each time we were there my aunt seemed very well adjusted to the structure. I know that when the time comes for her to have a permanent stay she will be placed there. I am one of those people that follow my gut and my gut Loves Citadel.


1.5
December 20, 2018
Linda Walton-Troutman - Loved one of resident/client
Do Not Send Your Loved Ones to Citidel

Citidel used to be as wonderful an experience as a senior with mental and physical challenges could expect. My dad has been there a couple of years now. When we came, there was a manager named [name removed] who was excellent and very caring. Since then, management has changed and the staff is significantly reduced. There are seniors walking in and out of random rooms, falling because there is limited help to ensure their safety and my dad has even worsened due to the staff not ensuring that he remembers to drink his water regularly. The workers there have quite a bit to maintain. It is really a challenge to manage a group of seniors who are used to managing their own affairs, but now are forced to rely on the help of others to do simple things like remember to eat or drink. There is added stress on the staff and the resident when there isn't enough help to assist in keeping the seniors safe. My dad is in hospice care now. There have been times when I have come and discovered him in his bed with the lights off, and has not been up all day or has at least eaten because of lack of employees. He has fallen and no one can provide an explanation as to why, when he is supposed to have 24 hour care, except on Sundays. This place has gone from a 4.5 star to a 1.5 star. Don't send your loved ones here.


4.0
November 13, 2018
Anna Brothers - Loved one of resident/client
Verified Review
Good

There was some challenges at first but they have been addressed. I would recommend this facility to others.


5.0
November 12, 2018
Janet Todd - Loved one of resident/client
Wonderful Citadel

I am very pleased with Citadel. I do believe it is the people that work there that have captured my heart and my cousin is at home there.


0.5
May 8, 2018
Anonymous - Loved one of resident/client
Don't Stop Here.....keep looking!

My firsthand experience spans almost 5 years. When my mom was initially placed here it was Arden Courts, which was a very good owner, within a two year period, overnight, the facility was no longer Arden Courts and became Citadel Estates of Hazel Crest. There was no announcement that the business had changed hands, or any information provided about the new owners. There have been four different executive directors in less than five years. At any juncture, there was no communication or introduction of a new executive director. On Monday the old director, on Tuesday, a new director. Since [date removed] the place under the management of Citadel is turning into a real dump. Cleanliness has dropped an alarming rate. The employee turnover rate is 150%, don't bother trying to remember names. And, the facility is understaffed. I must say that the caregivers most of the time were exceptional. My experience concerns management and the nursing staff, which was always unapproachable and unresponsive. You pay more than what you get. The quality of the meals diminished to tolerable. Overall, while my mother was a resident, I spent a lot of time with her to make sure she was not neglected or abused. I would not recommend this facility for anyone. Don't believe 24 hour nursing service that is a lie, lie, lie. One may consider why I did not remove her...because, I have no faith in any of these facilities and was unable to care for her due to my own chronic health issues. I did care for her for 5 years before placement.


4.0
July 28, 2017
Anonymous - Loved one of resident/client
Verified Review
The Move In Was Good

The community turned out to be a good fit and my dad is getting good care too. I like the activities director, they are very good with planning out activities.


Frequently Asked Questions

Charter Senior Living of Hazel Crest offers Studio and 2 Bedrooms. Learn more.

Charter Senior Living of Hazel Crest has received an average review rating of 3.8 based on 16 reviews. See all reviews.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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